Overview

Lyro is an AI-powered chatbot tool developed by Tidio that aims to revolutionize customer service. It enables small and medium businesses to scale their support capacity without the need for additional hiring.

Lyro engages with customers, providing instant answers to their questions. With an average response time of under 15 seconds, Lyro is significantly faster than human agents who typically have a response time of 2 minutes.

By handling up to 70% of common customer inquiries, Lyro frees up human agents to focus on more complex issues.Lyro offers accurate responses by utilizing the data in your support content and can be updated in real-time.

It minimizes the chances of providing false answers and redirects customers to human agents if needed. During peak seasons, Lyro can assist multiple customers simultaneously, ensuring that every inquiry is addressed promptly.

It remembers previous interactions and generates detailed responses based on contextual understanding.Integration with helpdesk solutions, such as Gorgias, Intercom, and Zendesk, is possible through Lyro Connect, enabling seamless collaboration with existing support systems.

Implementing Lyro is straightforward and doesn't require training. It can be activated with a single click and can provide personalized assistance to customers 24/7.There are free and paid Lyro plans available.

Every Tidio account starts with 50 free Lyro conversations, and custom limits are offered based on needs. The Lyro plan provides unlimited Lyro support at various price points.

The tool also offers better prices with custom Lyro plans, which users can inquire about to receive a personalized quote.

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Initial release

May 19, 2023

Initial release of Lyro.

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Pros and Cons

Pros

Instant customer support

No additional hiring required

Average response under 15 seconds

Handles 70% common inquiries

Accurate responses

Real-time updates

Multitasking during peak seasons

Contextual understanding

Integration with helpdesk solutions

Easy implementation

No training required

24/7 personalized assistance

Better prices with custom plans

Minimizes false answers

Redirects to human agents

Remembers previous interactions

Free and paid plans

Offers first 50 conversations free

Unlimited support at various prices

Can be activated with a single click

Inclusive platform with Shopify, WordPress

Assists multiple customers simultaneously

Generates detailed responses

Collaborates seamlessly with existing systems

Can scratch data from support content

Offers free Lyro Conversations

Providing unlimited support

Helps in automating support

Ability to solve complex tickets

Provides human-like conversations

Up to $0.7 per conversation

Discount available for high-volume users

High customer satisfaction

Increases support team’s efficiency

Scalable solution

No ChatGPT

Data-handling best practices

Creates new workflows

View 33 more pros

Cons

Limited free conversations

Paid plan required

May need content review

Limited to support context

High cost for Lyro Connect

May need monitoring for erroneous replies

No refresh for free chat limit

No extensive training

Non-transparent pricing structure

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Q&A

What is Lyro?

Lyro is an AI-powered chatbot tool developed by Tidio. It is designed to revolutionize customer service especially for small and medium sized businesses. It can provide instant customer service and engage users, providing quick answers to their questions. Scaling with a business's needs, Lyro doesn't require any additional manpower to operate and works to increase a customer support's team efficiency.

How does Lyro work?

Lyro works by utilizing the support content provided to it to generate responses to customer inquiries. It's capable of understanding the context of interactions, remembering previous responses, and generating detailed replies based on this understanding. It redirects questions that it cannot answer to human agents. Lyro converses with customers while referring to a support content database which can be updated in real-time, ensuring the most accurate and up-to-date answers to customer queries.

Can Lyro handle multiple customer inquiries simultaneously?

Yes, Lyro is designed to handle multiple customer inquiries simultaneously. It can engage multiple customers at once, providing them with instant responses. This feature allows Lyro to handle large influxes of inquiries effectively, especially during peak seasons.

Does Lyro require training to implement?

No, Lyro doesn't require training to be implemented. It can be activated with a single click. Support content is provided to it, which it uses to offer customers personalized assistance.

What is the average response time for Lyro?

Lyro has an impressively fast average response time, under 15 seconds, which is significantly faster than the typical response times of human agents which is approximately 2 minutes.

What percentage of common customer inquiries can Lyro handle?

Lyro can handle up to 70% of common customer inquiries. By doing so, it frees up human agents to concentrate on more complex customer issues that require human interaction.

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Is it possible to integrate Lyro with other helpdesk solutions?

Yes, integration with popular helpdesk solutions such as Gorgias, Intercom, and Zendesk, is possible through the feature called Lyro Connect. This allows for seamless collaboration with existing customer support systems.

How does Lyro redirect customers to human agents?

In instances where Lyro doesn't have the necessary data to answer a customer query or if the question is outside its knowledge, it redirects them to your human agents. This is done to ensure that all customer queries get resolved accurately and in a timely manner.

Are Lyro's responses to customer inquiries accurate?

Yes, Lyro's responses to customer inquiries are accurate. It operates based on the data in your support content, minimizing the chances of providing false answers. If there's an update in your support content, Lyro’s responses will adjust in real time to maintain accuracy.

What plans and pricing does Lyro offer?

Every Tidio account begins with 50 free Lyro conversations. Custom limits are offered based on needs. The Lyro plan provides unlimited Lyro support at various price points. For Lyro conversations exceeding the free limit, the cost varies from $39 for 50 conversations, $75 for 100, $110 for 150, and $140 for 200.

Does Lyro offer personalized assistance to customers?

Yes, Lyro does offer personalized assistance to customers. It utilizes the provided support content to deliver tailored responses to customer inquiries, providing them with contextually relevant and accurate answers.

How does Lyro update its information in real-time?

Lyro updates its information in real-time through using the provided support content as its database. Any changes or additions made to this content will be instantly reflected in Lyro's responses. This also allows for testing and modifying how Lyro responds to customer queries based on the updated data.

Does the implementation of Lyro affect my existing support systems?

Implementing Lyro doesn't affect existing support systems. Through Lyro Connect, Lyro can be added to any existing helpdesk solution, allowing for a seamless integration without the need for any system change.

Can Lyro assist customers 24/7?

Yes, Lyro can assist customers 24/7. Being an AI-powered chatbot, it doesn't have workspace constraints and is capable of providing round-the-clock personalized assistance to customers.

What is the Lyro Connect feature?

Lyro Connect is a feature that allows Lyro to be integrated into existing support solutions. With Lyro Connect, businesses can start offering AI-assisted support with Lyro in less than an hour, regardless of the helpdesk solution they're using.

How many free Lyro conversations does a Tidio account start with?

Every Tidio account starts with 50 free Lyro conversations. This allows businesses to trial the AI chatbot and experience how it streamlines customer support interactions.

How much does it cost to access more Lyro conversations?

The cost to access more Lyro conversations varies based on the number of conversations needed. It can cost from $39 for 50 conversations, $75 for 100, $110 for 150, or $140 for 200 conversations. For larger volumes, personalized quotes are available upon request.

What benefits does Lyro offer for small and medium businesses?

Lyro offers multiple benefits for small and medium businesses. It can scale support capacity, handle up to 70% of common customer inquiries, and provide instant answers to customers. Lyro doesn't require any additional hiring, and with an average response time of under 15 seconds, it's much faster than human agents. It also offers the convenience of real-time updating and round-the-clock operations.

How does Lyro minimize the probability of providing false answers?

Lyro minimizes the probability of providing false answers by working exclusively with the data in your support content. That way, it only provides answers based on the allowed and provided content, minimizing the chances of false or off-base responses.

Can Lyro create support content for me?

Yes, Lyro has the ability to create support content. With quick and easy implementation, you simply activate Lyro, share your current support content or have Lyro create one for you, and your Lyro powered support is ready.

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