AI-powered phone system unifying calls, texts, and contacts.

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February 18, 2026

Quo

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AI-powered phone system unifying calls, texts, and contacts.

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Previously known as OpenPhone, Quo is an AI powered phone system designed specifically for startups and small businesses. Quo seamlessly integrates calls, texts, and customer contact profiles into a shared platform, providing a comprehensive communication tool.

This design encourages team alignment, improves response times and ultimately, enhances customer value perception. It features a variety of capabilities, including call and text messaging, team collaboration, CRM and automation.

A unique feature of Quo is Sona, its dedicated AI Agent that offers 24/7 call support. Sona handles common questions to ensure customer opportunities are never missed.

Quo also provides an API for increased customisation and smoother integration into existing workflows. Furthermore, Quo's platform allows for analytics oversight, phone menu and routing options, and shared numbers to facilitate team collaboration.

The shared platform approach helps avoid missed calls which can translate into lost revenue. The system presents a full history with each customer to give teams complete context, enhancing customer service by providing well-informed responses.

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May 9, 2023

Initial release of Quo.

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Pros and Cons

Pros

Designed for startups, small businesses

Integrates calls, texts, contacts

Shared communication platform

CRM and automation features

API for customization and integration

Analytics oversight

Phone menu and routing options

Shared numbers for team collaboration

Avoids missed calls

Provides full customer history context

Enhances team alignment and response times

Improves customer value perception

Specifically designed for improved customer service

Protects potential revenue

Sona handles common questions

Seamless workflow integration

Facilitates better informed responses

Startups and small businesses friendly

Discuss, respond and capture opportunities

Supports sales, support and recruiting

Solutions for education, real estate, professional services

Allows for custom workflows

Text Message Support

Track Team Performance Live

View 19 more pros

Cons

Aimed mainly at startups

Limited to small businesses

Apps for major platforms unclear

Dependence on shared platform

Not suitable for large enterprises

Lacks advanced contact center features

Limited CRM features

No comprehensive training provided

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Q&A

What is Quo?

Quo is an AI powered phone system that serves as a comprehensive communication tool. It integrates calls, texts, and customer contact profiles into a unified platform. The system features call and text messaging, team collaboration, CRM and automation functionalities. Additionally, Quo's platform allows for analytics oversight, phone menu and routing options and shared numbers. The system also has an AI Agent named Sona that offers 24/7 call support.

What was Quo previously known as?

Quo was previously known as OpenPhone.

Who is Quo designed for?

Quo is specifically designed for startups and small businesses.

What can Quo's AI Agent Sona do?

Quo's AI Agent, Sona, offers 24/7 call support, handling common questions and ensuring vital customer opportunities are never missed.

What is the purpose of Quo's shared platform?

The purpose of Quo's shared platform is to facilitate team alignment, improve response and reduce missed calls, which can translate into lost revenue. It provides a full history with each customer to give teams complete context, enhancing customer service by providing well-informed responses.

Does Quo support call routing?

Yes, Quo supports call routing. It provides phone menu and routing options on its platform.

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What benefits does Quo offer to improve customer value perception?

Quo enhances customer value perception by ensuring effective, well-informed responses. By integrating calls, texts, and contacts in a shared space, it enables teams to respond faster and ensure every customer feels valued. The system also provides a full history with each customer for more informed responses.

How does Quo analyze missed calls?

Analyzing missed calls in Quo is done through the shared platform approach which assists in avoiding missed calls. While specifics about this process are not explicitly stated on their website, the platform presumably provides analytics and oversight over these interactions.

Can I integrate other tools with Quo using an API?

Yes, Quo offers API integration for increased customization and smoother integration into existing workflows.

What types of communication can be integrated using Quo?

Quo can integrate calls, texts, and customer contact profiles into a unified platform.

What types of automation features does Quo have?

Quo features a dedicated AI agent for automation and common questions response. Detailed specifics on additional automation features are not explicitly mentioned on their website.

How can Quo assist with team collaboration?

Quo assists with team collaboration by providing a shared platform, shared numbers, and a system that promotes team alignment. Through call and text integration, and an inclusive view of customer interaction history, it provides a context-rich environment for teams to collaborate effectively.

Can I view the full history with customers through Quo?

Yes, Quo presents a full history with each customer on the platform, providing teams with complete context to deliver well-informed customer service.

Does Quo have text messaging features?

Yes, Quo has text messaging features. It integrates both call and text communications into a single platform.

Is there 24/7 support available with Quo?

Yes, Quo offers 24/7 support primarily through Sona, its AI Agent. The agent is designed to answer common questions and ensure opportunities are never missed.

What type of customer service enhancement does Quo offer?

Quo enhances customer service by integrating calls, texts, and customer contact profiles into one shared platform. It facilitates rapid and well-informed responses, improving the customer value perception. In addition, the AI agent 'Sona' provides 24/7 support, feeding accessibility, and responsiveness in servicing customers.

How does Quo support revenue protection?

Quo supports revenue protection by avoiding missed calls through the shared platform approach. By ensuring calls and opportunities are not missed, it aids in preventing possible loss of revenue.

Does Quo offer customizable workflows?

Yes, Quo provides an API for increased customisation, thereby offering the potential for customizable workflows that integrate smoothly into existing systems.

Why was Quo previously known as OpenPhone?

While the specific reason for the name change from OpenPhone to Quo is not provided on their website, it is common for companies to rebrand as they grow or their offerings evolve.

Does Quo offer analytics oversight options?

Yes, Quo's platform allows for analytics oversight, offering visibility into customer interactions, response times, and other vital operational aspects of a business.

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