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XpressBot

All-in-One Chatbot and CRM Platform for Messaging Apps

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XpressBot

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All-in-One Chatbot and CRM Platform for Messaging Apps

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Overview Discussion

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Overview

XpressBot is an advanced chatbot and CRM platform, designed to streamline business operations across various channels, including WhatsApp, Facebook, Instagram, and Telegram.

As an all-in-one platform, XpressBot offers capabilities to create, test and build chatbots graphically using a visual and no-code online interface, including a Visual Drag and Drop Flow Builder that offers a comprehensive view of your chatbot's flow.

The platform supports integrations with popular systems such as WooCommerce, Shopify, Zapier and Pabbly, among others. It offers functionalities such as AI Bot Reply, WhatsApp Catalog, and Webhooks.

WhatsApp Catalog, particularly, can be used to set up a full-scale eCommerce store with a simplified checkout system, thus enhancing business sales opportunities.Another significant feature of XpressBot is the ability to manage added team members who can handle the XpressBot account on behalf of the business.

This feature includes designing team roles to control access to specific modules.In addition to these, XpressBot also allows business users to create a Facebook chatbot to promptly address customer inquiries on Facebook Messenger, deliver responses in various formats such as texts, images, videos, and even files.

This tool is a comprehensive solution for businesses targeting to improve their customer interaction and business processes across various channels.

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Pros and Cons

Pros

Streamlines business operations

Supports multiple platforms

No-code online interface

Visual Drag and Drop Flow Builder

Integration with WooCommerce, Shopify, Zapier, Pabbly

WhatsApp Catalog for eCommerce

Team management feature

Controlling access to specific modules

Facebook Messenger chatbot creation

Response formats include texts, images, videos, files

All-in-One Chatbot and CRM

Webhooks functionality

Supports Instagram, Telegram

Onboarding assistance

Video tutorials offered

Whitelabel partner program

WhatsApp Business Cloud API

Sales Analytics

Product Catalog with simplified checkout

Proration & Invoicing

Instagram chatbot for faster DMs

Telegram group management

API end-points for developer

Multi-agent support

Phone Number Masking

Available Android Application

WhatsApp Live Chat Advanced

Support Via Ticket option

Flexible pricing plans

Affiliate program available

WhatsApp subscriber adding

WhatsApp template message sending

Language Translate feature

Live Location feature

Multiple API Integrations

View 30 more pros

Cons

No language translation on some plans

No live chat in Basic plan

No Instagram, Facebook Chatbot in lower tier plans

No support via WhatsApp on some plans

No API integration on certain plans

No multiple agent functionality on certain plans

Support via ticket only for some accounts

Limited subscription import capability depending on plan

Various features marked 'yet to be released'

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Q&A

What is XpressBot?

XpressBot is an advanced chatbot and Customer Relationship Management (CRM) platform. It's designed to streamline business operations across various platforms like WhatsApp, Facebook, Instagram, and Telegram. Its main features include chatbot creation and testing, a visual and no-code online interface, a drag and drop flow builder, and integrations with systems like WooCommerce, Shopify, Zapier, and Pabbly. XpressBot also lets businesses use AI for replies, manage a WhatsApp catalog, and use Webhooks.

Can XpressBot do AI Bot Reply?

Yes, XpressBot does support AI Bot Reply. This feature allows the business to deliver automated responses to users' messages, ensuring quick and efficient interaction.

How does XpressBot help with customer interaction?

XpressBot improves customer interaction by using chatbots to promptly address customer inquiries across various platforms including Facebook Messenger, WhatsApp, Instagram, and Telegram. It also uses AI for delivering automatic responses, allowing businesses to convey information in various formats such as text, images, videos, and even files. This instant, diverse response capability enhances customer interaction and fosters a better customer experience.

What channels does XpressBot support?

XpressBot supports various channels such as WhatsApp, Facebook, Instagram, and Telegram. Through these channels, it ensures seamless communication and interaction with customers, enhancing business operations and customer experience.

How does the WhatsApp Catalog feature work on XpressBot?

The WhatsApp Catalog feature on XpressBot can be leveraged to set up a fully functional eCommerce store. It allows for the exhibition and selling of products within WhatsApp, thereby enhancing business sales opportunities. It also includes a simplified checkout system for a smoother customer purchase experience.

Can team members manage an XpressBot account?

Yes, team members can manage an XpressBot account. This flexibility allows businesses to delegate different team members the responsibility of operating the XpressBot platform on their behalf.

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Is there a possibility to control access to specific XpressBot modules for different team roles?

Yes, XpressBot allows for designated control over access to specific modules. Businesses can delegate team roles by controlling the access their team members have to specific features or modules within the platform.

Can XpressBot chatbots be created for Facebook Messenger?

Yes, XpressBot enables users to create chatbots specifically for Facebook Messenger. This feature enables businesses to readily address customer inquiries on Facebook Messenger and improve overall customer interaction.

What formats does XpressBot support for delivering responses on Facebook Messenger?

XpressBot supports various formats for delivering responses on Facebook Messenger. These include text, images, videos, and even files. This multi-format response capability caters to diverse customer needs, enhancing engagement and interaction.

Does XpressBot require coding knowledge?

No, XpressBot doesn't require coding knowledge. It offers a no-code online interface that businesses can use to create, test, and build chatbots graphically.

Can I integrate XpressBot with WooCommerce, Shopify, Zapier and Pabbly?

Yes, XpressBot can be integrated with popular systems such as WooCommerce, Shopify, Zapier, and Pabbly. These integrations further extend XpressBot's capabilities and allow for improved synchronization and process efficiency.

How does the Visual Drag and Drop Flow Builder on XpressBot work?

The Visual Drag and Drop Flow Builder on XpressBot is a tool that simplifies the process of constructing a chatbot's flow. It allows for a graphic visualization of the chatbot's entire conversation flow, thereby aiding in building an engaging and efficient chatbot.

What are the key features of XpressBot?

XpressBot's key features include the AI Bot Reply functionality, the WhatsApp Catalog feature, and integrations with popular systems like WooCommerce, Shopify, Zapier, and Pabbly. It also offers a visual, no-code online interface, a drag and drop flow builder, Webhooks functionality, team management, and a visual flow builder. Moreover, it supports various channels including WhatsApp, Facebook, Instagram, and Telegram.

How can XpressBot improve my business processes?

XpressBot can improve business processes by automating customer interaction on various platforms like WhatsApp, Facebook, Instagram, and Telegram. By creating and deploying chatbots, businesses can readily address customer inquiries, seamlessly sell products via WhatsApp Catalog, delegate tasks among team members, and integrate existing systems like WooCommerce and Shopify. XpressBot thus streamlines both customer interaction and back-end operations.

Can I test my chatbot on XpressBot before it's built?

Yes, XpressBot allows for testing of the chatbot within the visual no-code online interface. This means businesses can validate the functionality and interaction flow of the chatbot before it's deployed.

Can XpressBot be used to set up an eCommerce store on WhatsApp?

Yes, XpressBot allows for setting up an eCommerce store on WhatsApp. By leveraging the WhatsApp Catalog feature, businesses can set up an eCommerce store with a seamless checkout system, consequently enhancing business sales opportunities right within WhatsApp.

What does the Webhooks functionality do on XpressBot?

The Webhooks feature on XpressBot allows businesses to link any third-party webhook provider, including Typeform, Google Forms, WP Elementor, WooCommerce, Shopify, and more. This enables businesses to send messages to WhatsApp based on the data obtained from these webhook providers.

How does XpressBot streamline business operations across various channels?

XpressBot streamlines business operations across various channels by automating customer interactions via chatbots, managing team operations, offering diverse integration possibilities, and facilitating eCommerce with features like WhatsApp Catalog. With support for multiple channels such as WhatsApp, Facebook, Instagram, and Telegram, it ensures seamless interaction with customers and efficient operational management across platforms.

Is XpressBot an all-in-one platform?

Yes, XpressBot is an all-in-one platform that encompasses chatbot creation and management, customer relationship management, automated replies via AI, a visual drag and drop chatbot builder, and integrations with numerous popular systems. It also facilitates eCommerce operations via the WhatsApp Catalog feature.

Are there different pricing plans for XpressBot?

Yes, XpressBot offers different pricing plans. These include a free plan with limited access, and several premium plans: 'Basic', 'Standard', 'Pro', and 'Enterprise'. Each plan varies in terms of cost and the range of features it offers, such as the number of accounts one can connect, subscribers limit, message API calls per month, team member inclusion, AI credits, and other specific features. Additional benefits are available as add-ons.

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