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Universal Customer Service Agent
Overview
Universal Customer Service Agent is a GPT designed to simulate a polite, comprehensive assistant for all types of customer inquiries. The core functionality of this GPT is its capability to traverse websites for precise, relevant answers to customer service related questions.
While it is built on top of ChatGPT, it is specialized for user queries in the realm of customer service, including but not limited to topics such as subscription cancellations, return policies, and data privacy rights under frameworks like the GDPR.
The objective of this tool is to streamline and enhance the customer service experience by providing efficient and immediate responses to customer questions, hence minimizing time spent searching for answers or waiting for assistance from human agents.
The outcomes of its operation can vary based on the complexity and specificity of users' inquiries. Example prompt starters that this GPT can understand and respond to include 'How do I cancel my Netflix subscription?' or 'What are the refund policies of the Hilton Barcelona?'.
It is a user-friendly tool that could offer a new level of support to businesses looking to improve their customer service system. However, access to Universal Customer Service Agent requires signing up for ChatGPT Plus.
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John Griffith🙏 64 karmaJun 16, 2024@GPT TrainerGPT Trainer is run by a highly responsive management team and support staff. Questions are answered quickly, feature requests are incorporated quickly. We have multiple chatbots that are live with GPT Traner, including for Healthcare, hospitality and solar energy providers. We highly recommend for both value and quality.
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WhatsApp and Messenger integrations don't work very well. Support team is very sporadic. Still couldn't get it to work consistently despite best effort to fix.
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Create AI assistants that chat, talk, and answer from your data.Open✧ New integrations: Cal.com, Calendly, GoHighLevel, Linear, Trello, Zendesk and Stripe ✧ Website Crawling and Indexing ✧ Agent availability status: Never assign conversations to unavailable agents ✧ Team member assignment: Assign specific team members when transferring to humans ✧ New roles: "Manager" and "Agent" roles for better team control ✧ User location support: Assistants can now request location (WhatsApp & Web Widget) ✧ Contact memories: Your assistant will remember relevant information from your users. ✧ White label support ✧ New AI models: GPT 5.1, Opus 4.5 & Sonnet 4.5 now available ✧ Active memories in Contact and agent/AI view ✧ Even smarter human handoffs ✧ Much clearer chat events and timeline ✧ Usage-based cost calculator ✧ Design system & brand assets
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