✅

Tasks39,789

💼

Work8,678

💼

Business6,777

💼

Sales705

🛍️

Customer experience293

📞

Customer support284

Balto

AI-powered real-time guidance for contact centers

Open

Dashboard Edit Promote Manage releases Analytics

Overview Releases Alternatives Pricing Pros & Cons Prompts Reviews Q&A

Go to ✅ Tasks page 🎲 Random (16373) 🎨 Creativity (9231) 💼 Work (8678) 🙋‍♂️ Personal (5507)

Go to 📞 Customer support

Invent | AI Assistants

InboxPilot - Custom Trained Chatbot for email and website

Go to 💼 Work 💼 Business (6777) 🚀 Productivity (1248) 💼 Career (653)

Go to 💼 Business 📢 Marketing (2263) 🔍 Industries (889) 💾 Data (789) 💼 Sales (705) 💰 Finance (372) 👔 Management (299) 💡 Startups (296) 👔 HR (233) ⚖️ Legal (220) 📈 Business strategy (191) 📅 Meetings (123) 📊 Product management (117) 🔒 Security (79) 📞 Calls (40) 💻 Tech support (37) 🤝 Networking (36) 💻 Virtual employees (26) 🤖 Enterprise (14) 🚀 Business innovation (13)

Avataar's GenAI Creator

Go to 💼 Sales 🛍️ Customer experience (293) 💎 Prospecting (93) 🎯 Sales training (63) 🔍 Customer analysis (48) 🤝 CRM (26) 💼 Sales negotiations (11) 📈 Sales strategies (11) 📞 Sales calls (9) 💰 Price optimization (9) 💼 Sales chatbots (7) 📦 Sales pitches (6) 💼 B2B sales (5) ❤️ Customer retention (5) 💌 Sales emails (3) 💼 Client proposals (2)

Jason AI

221,119

Intuo - AI Sales Intelligence Brief

Expertise AI (Chatsimple)

Go to 🛍️ Customer experience 📞 Customer support (284) 🤝 Customer success (4)

February 22, 2024

Dashboard Edit AI

Balto

US Balto Software Customer support

390

No ratings

Use tool Copy 🔗

390

No ratings

Inputs:

Outputs:

AI-powered real-time guidance for contact centers

Overview

Overview Releases Alternatives Pricing Pros & Cons Prompts Reviews Q&A

Featured alternatives

CloudTalk | AI Voice Agents

6,938

Advertise here

Overview Discussion

140 www.balto.ai

Overview

Balto is an AI-powered platform designed to offer real-time guidance to contact center agents. It assists in ensuring agents communicate effectively during calls, which is intended to result in happier customers and increased revenue.

Baltos core capabilities include real-time guidance, coaching, and automated note-taking. The real-time guidance provides agents with suggestions on what to say during calls based on the conversation.

Real-time coaching alerts managers of crucial coaching opportunities, enabling them to offer help at the most needed times. The automated note-taking capability streamlines post-call work, creating notes with a single click.

Balto also offers conversational analysis and Quality Assurance (QA), scoring all calls and helping to identify areas of improvement. It integrates with over 60 softphones and several contact center as a service (CCaaS) and unified communications as a service (UCaaS) systems, simplifying agent workflows and speeding up implementation.

The platform is suitable for a range of industries including insurance, financial services, healthcare, retail, and others.

Releases

BaltoInitial

Get notified when a new version of Balto is released

Notify me

Initial release

September 29, 2023

Initial release of Balto.

+ Submit new release

By unverified author Claim this AI

Organization Balto Software 🇺🇸 United States

Pricing

Pricing model

No Pricing

Use tool

Save

🔗 Copy link

🗳️ Vote Best AI Tool

Featured

Customer support Balto

US Balto Software Customer support

390

No ratings

Overview Releases Alternatives Pricing Pros & Cons Prompts Reviews Q&A

Use tool

Save

Top alternatives

GPT Trainer 3.0

AI Voice and Text Agents with No-Code

Customer support

Open

52,992 gpt-trainer.com

John Griffith

🙏 58 karma

Jun 16, 2024

@GPT Trainer

GPT Trainer is run by a highly responsive management team and support staff. Questions are answered quickly, feature requests are incorporated quickly. We have multiple chatbots that are live with GPT Traner, including for Healthcare, hospitality and solar energy providers. We highly recommend for both value and quality.

6622 Reply Share Edit Delete Report

Share

🇺🇸 United States
Released 3mo ago
Free + from $150

71,317
175
4.8
Social Intents

Real-time support & sales via messaging platforms.

Customer support

Open

49,125 www.socialintents.com

Orion Chin

🙏 12 karma

Oct 15, 2025

@Social Intents

WhatsApp and Messenger integrations don't work very well. Support team is very sporadic. Still couldn't get it to work consistently despite best effort to fix.

164 Reply Share Edit Delete Report

Share

Released 2y ago
Free + from $39/mo

58,366
64
3.5
Invent | AI Assistants v2.0

Create AI assistants that chat, talk, and answer from your data.

Customer support

Open

28,158 www.useinvent.com

Alix Gallardo

🛠️ 1 tool 🙏 16 karma

Oct 27, 2025

@Invent | AI Assistants

Hi there, I’m Alix, co-founder of Invent. We’re building the future of Customer Support UX, where humans and AI truly collaborate. Would love to read&hear your thoughts. DM for any questions. We ship fast!

193 Reply Share Edit Delete Report

Share

Released 2mo ago
#47 in Trending

30,943
40
5.0
FluxyAI

AI chatbot that supports customers 24/7.

Customer support

Open

21,283 www.getfluxyai.com

Share

Released 5mo ago
Free + from $20/mo

22,063
7
3.6
IllumiChat v2.0

From Ticket Backlog to Instant Answers Powered by AI

Customer support

Open

Share

Released 7mo ago
Free + from $29/mo

20,368
873
4.8
Chatisto

AI-powered live chat for better customer support.

Customer support

Open

19,485 chatisto.com

Share

Released 3mo ago
Free + from $24.17/mo

20,288
8
5.0

Promote AI Claim AI New release

Reviews

No ratings yet.

★ ★ ★ ★ ★ 0

★ ★ ★ ★ 0

★ ★ ★ 0

★ ★ 0

★ 0

Your rating

★ ★ ★ ★ ★

Post

How would you rate Balto?

Help other people by letting them know if this AI was useful.

Prompts & Results

Title:

Description:

Prompt type:*

Prompt:*

Output type:*

Output:*

Add your own prompts and outputs to help others understand how to use this AI.

Pros and Cons

Pros

Real-time guidance

Real-time coaching

Automated note-taking

Quality Assurance

Conversational analysis

Simplifies agent workflows

Integrates with 60+ softphones

Quick implementation process

Versatility across industries

Real-time assistance for agents

Crucial coaching alerts

Single click notes

Scoring call quality

Identification of improvement areas

Improves customer communication

Increases revenue

Enhances customer satisfaction

Provides industry-specific solutions

Smart Checklist for agents

Dynamic Prompts for agents

Discourages agents' bad habits

Manager alerts for coaching

Real-time data analytics

Balto's Playbook Designer

Set up weighted criteria

Measure Quality trends

Coaching effectiveness reports

Efficient contact center app

Supports CCaaS, UCaaS systems

Easy agent workflow integration

System for behaviour change

View 26 more pros

Cons

Limited language support

Narrow integration scope

Real-time coaching dependency

Over-reliance on softphones

Automated notes may lack context

Predominantly call-center focused

Standardized conversational analysis

Lacks customizable features

Requires immediate managerial intervention

Limited industry applicability

View 5 more cons

Q&A

What is Balto used for?

Balto is used to offer real-time guidance to contact center agents. It ensures agents communicate effectively during calls, contributing to customer satisfaction and increased revenue. It also provides tools for coaching, automated note-taking, conversational analysis, and Quality Assurance.

How does Balto assist contact center agents?

Balto assists contact center agents by providing real-time guidance during calls. It suggests what agents should say based on the ongoing conversation, helping them to communicate more effectively. Balto also provides real-time coaching, alerting managers of crucial coaching opportunities so they can offer help when needed the most.

What are the core capabilities of Balto?

Balto's core capabilities include real-time guidance, real-time coaching, automated note-taking, conversational analysis, and Quality Assurance (QA). Real-time guidance supplies agents with suggestions on what to say during calls. Coaching feature alerts managers of vital coaching opportunities. The automated note-taking simplifies post-call work by creating notes with a single click. Conversational analysis and QA help identify areas that need improvement by scoring all calls.

How does the real-time guidance feature of Balto work?

Balto’s real-time guidance feature works by analyzing the conversation during a call and providing agents with live recommendations on what to say. It ensures the agent communicates effectively, leading to productive conversations and higher customer satisfaction.

How does Balto's real-time coaching feature function?

Balto's real-time coaching feature functions by alerting managers of key coaching opportunities in real-time. These alerts enable the managers to offer help immediately when an agent needs assistance the most, hence ensuring effective and timely coaching.

What is the purpose of Balto's automated note-taking capability?

Balto's automated note-taking capability is designed to streamline post-call work. This feature automatically generates notes with a single click, reducing the amount of time agents spend on manual note-taking and allowing them to focus more on customer engagement.

+ Show 14 more

What benefits does the conversational analysis feature of Balto offer?

Balto's conversational analysis feature offers benefits by providing in-depth insights into all calls. It helps identify areas of improvement and provides a scoring system that aids in enhancing the quality of communication and performance in contact centers.

What services does Balto's Quality Assurance provide?

Balto's Quality Assurance service provides a scoring system for all calls, helping to identify areas of improvement. It aims to ensure the quality of communication, thereby contributing to increased customer satisfaction and operational efficiency within contact centers.

How does Balto integrate with softphones, CCaaS, and UCaaS systems?

Balto integrates with more than 60 softphones and several contact center as a service (CCaaS) and unified communications as a service (UCaaS) systems. These integrations simplify agent workflows and allow for a faster implementation across various communication platforms.

What industries is Balto suitable for?

Balto is suitable for a variety of industries including but not limited to insurance, financial services, healthcare, and retail. Therefore, any industry that relies heavily on communication and customer service can benefit from utilizing Balto.

How does Balto contribute to customer happiness and increased revenue?

Balto contributes to customer happiness and increased revenue by ensuring effective communication during calls. It guides agents on what to say based on the ongoing conversation, which leads to more productive interactions. This positive customer experience can result in increased customer satisfaction and potentially higher revenue.

Why is Balto considered a superior choice among its competitors?

Balto is considered a superior choice among its competitors due to its real-time capabilities, integration features, and the range of services it offers. Comprising real-time guidance, coaching, automated note-taking, conversational analysis, and Quality Assurance, Balto offers a comprehensive solution for contact centers.

What is Balto's Generative AI all about?

Balto's Generative AI is part of its real-time guidance system that analyzes the ongoing conversation and dynamically generates suggestions for what agents should say, aiding them to communicate more effectively during calls.

What solutions does Balto provide for sales?

For sales, Balto provides real-time guidance during calls, suggesting conversation strategies and key points to agents, thus helping them increase conversions, retain customers, and close deals effectively.

How does Balto help in ensuring compliance?

Balto ensures compliance by adhering to federal, state, and company guidelines during every call. It alerts when there are deviations from the guidelines, helping companies to avoid potential legal issues.

What role does Balto play in improving customer experience?

Balto plays a significant role in improving customer experience by ensuring that agents are able to communicate effectively during calls. It helps agents say the right thing at the right time, leading to more productive conversations and higher customer satisfaction.

How does Balto assist in quality assurance?

Balto assists in quality assurance by scoring 100% of calls, facilitating quick identification of issues and areas where conversations can be improved. This comprehensive quality monitoring allows for the effective resolution of problems, contributing to higher service standard and customer satisfaction.

How can I integrate Balto with my current CCaaS system?

Balto can be integrated with your current CCaaS system as it supports integrations with over 60 softphones and major CCaaS and UCaaS systems. This allows seamless integration into existing workflows and systems, enabling fast, easy setup and use.

What kind of industries benefit the most from using Balto?

Industries like insurance, financial services, healthcare, retail, and any other sector that relies on contact centres for customer interaction can benefit the most from using Balto. Its features are designed to improve the efficiency of agents, thus leading to improved customer satisfaction and potentially increased revenue.

How quickly can Balto be implemented into my company's workflow?

Balto can be implemented quickly into your company's workflow as it integrates directly with over 60 softphones and CCaaS and UCaaS systems. Its seamless integration capability ensures minimal disruption to your operating environment and allows for fast time to value.

Ask a question

Submit

Search

Balto

Overview

Releases

Pricing

Top alternatives

Related topics

Reviews

How would you rate Balto?

Prompts & Results

Pros and Cons

Pros

View 26 more pros

Cons

View 5 more cons

Q&A

Search

Overview

Releases

Pricing

Top alternatives

Related topics

Reviews

How would you rate Balto?

Prompts & Results

Pros and Cons

Pros

View 26 more pros

Cons

View 5 more cons

Q&A

Help

People also viewed

Feedback and Incident Report

AI Options

Create AI Tools

Mini Tool

Vibe code an AI Tool