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Reinvent customer support with modern, AI‑powered simplicity.

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Reinvent customer support with modern, AI‑powered simplicity.

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Overview

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BoldDesk by Syncfusion is an advanced, AI‑powered customer support platform designed to deliver faster, smarter, and more scalable service experiences.

It brings together a modern help desk, live chat, knowledge base, and omnichannel communication into a single workspace, allowing teams to manage customer inquiries efficiently across email, chat, and social channels.

With powerful AI capabilities—including AI Agents that automate end‑to‑end queries, an AI Copilot that drafts responses and suggests knowledge‑base articles, and action‑oriented AI that can perform tasks such as canceling orders or updating licenses—BoldDesk significantly reduces manual work and speeds up resolutions.

The platform offers a flexible and intuitive ticketing system with drag‑and‑drop form customization, advanced filtering, ticket linking and merging, and AI‑enhanced email‑to‑ticket conversion, ensuring seamless workflow management.

It includes a fully featured knowledge base for creating self‑service content and supports multilingual experiences for global teams.

BoldDesk also provides robust automation through its no‑code workflow engine, enabling teams to streamline repetitive processes with safeguards like business‑hour rules, execution logs, and draft testing modes. Its live chat module integrates with major channels such as WhatsApp, Facebook, Instagram, LINE, and SMS, offering AI‑generated summaries and SLA timers for faster, more consistent interactions.

With real‑time analytics, AI‑specific dashboards, and comprehensive reporting tools, businesses gain deep insight into ticket trends, agent performance, and customer satisfaction.

BoldDesk is highly customizable, supports extensive integrations—including Salesforce two‑way sync, Calendly, Twilio, and other tools—and provides developer‑friendly APIs and webhooks.

Built with enterprise‑grade security such as SOC 2 Type 2, HIPAA, and GDPR compliance, BoldDesk is designed for organizations of any size and across various industries. Its AI‑driven approach, flexible customization, and competitive pricing make it a strong alternative to major support platforms while maintaining ease of use and scalability.

Key Features

Ticketing Support
Knowledge Base
Self Service Portal
Livechat
Omnichannel Support
Task Management

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October 10, 2023

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Initial release of BoldDesk.

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Refunds are available within 30 days from the starting date if the product fails to operate as described.

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Pros and Cons

Pros

End-to-end ticketing system

Knowledge Base Software

Automates repetitive tasks

Task management feature

Customizable help desk

Customizable customer portal

Metrics measurement and analysis

Integration capabilities

Flexible APIs and webhooks

Comprehensive resources (tutorials, videos, support)

Different packages for varied team sizes

Email Ticketing System

Shared Inbox Software

Multi Brand Help Desk

Internal Help Desk Software

Trouble Ticketing Software

Embedded Help Widgets

Mobile Help Desk

Fast and dedicated support

Continuous product updates

Feature request and bug reporting

Educational resources in Learning Center

Commonly asked questions and answers

View 18 more pros

Cons

No free version available

Limited automation options

Not optimised for mobile devices

Requires technical skills for APIs

Limited customization options

Learning curve for new users

View 1 more cons

Q&A

What makes BoldDesk different from other help desk software?

BoldDesk stands apart in its comprehensive approach to customer service, providing a robust end-to-end system composed of efficient ticketing, an expansive Knowledge Base Software acting as a self-service repository, powerful automation to handle repetitive tasks, and task management facilities for user convenience. Fully flexible, it offers customization options that users can use to tailor the software to meet their specific business requirements. Furthermore, it empowers users with reporting features for help desk deployment analysis, seamless integration with other popular applications, flexible APIs and webhooks for custom development, and provides extensive support with a plethora of resources like guides, video tutorials, and a dedicated support portal.

How easy is it to set up the BoldDesk ticketing system?

Setting up the BoldDesk ticketing system is straightforward and user-friendly. It is designed to deliver an efficient end-to-end ticket management solution and versatile enough to accommodate the needs of different business sizes from startups, small businesses to enterprises.

Is there an option to automate tasks with BoldDesk?

Yes, BoldDesk does offer the option to automate tasks. This feature is aimed at maximising the efficiency of the support team by automating repetitive tasks which in turn saves valuable time.

Can I customize BoldDesk according to my specific business needs?

Yes, BoldDesk is highly customizable to meet specific business requirements. You have the flexibility to personalize the help desk software, including a fully customizable customer portal that fits your business needs.

What are the customization features available in BoldDesk?

BoldDesk allows you to customize various aspects of your help desk. One of the key customization features is the fully customizable customer portal that aligns with your specific business needs. Other customization features include ticketing, task management and automation among others.

Can BoldDesk help me analyse metrics and performance from my help desk deployment?

BoldDesk includes robust reporting features that allow metric measurement and analysis from your help desk deployment. These features provide insights into the performance and efficiency of your customer support practice, allowing you to make informed decisions for its improvement.

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Is it possible to combine BoldDesk with my other applications? If so, how?

Yes, BoldDesk includes integration capabilities allowing you to combine it with other favourite applications. With this feature, you can enhance productivity by creating a synergistic workplace ecosystem that works in unison to fulfill your objectives.

Does BoldDesk offer APIs, and what can I do with them?

Yes, BoldDesk does offer flexible APIs and webhooks which can be used to build custom solutions to meet your specific needs. These tools provide the versatility needed to create exactly the solutions you need, tailor-made to fit your business use cases.

Are there different packages of BoldDesk for different sized businesses?

Yes, BoldDesk does provide different packages designed for businesses of different sizes. They have specific packages for startups, small businesses, and large enterprises. Each package is intended to deliver support appropriate to the size and needs of the respective organization type.

What resources and support does BoldDesk offer for users?

BoldDesk provides multiple resources and support avenues to assist users. This extends to comprehensive resources including tutorials, How-to videos, and a support portal for dedicated support. User-focused features like a flexible API, a customizable help desk, reporting features, and more, make BoldDesk an excellent choice for businesses seeking a comprehensive customer support solution.

What is the BoldDesk customer portal, and how can I make use of it?

The BoldDesk customer portal is a fully customizable platform built to cater to your specific business needs. This portal is an interface where your customers can interact with your business, manage their support requests, view knowledge base articles, and generally engage with your services in a streamlined way.

What types of tasks can be managed with BoldDesk?

With BoldDesk, you can manage all tasks associated with resolving tickets. This ranges from tracking customer queries and service requests, processing these requests through a comprehensive ticketing system, providing self-service solutions through the knowledge base, managing actionable tasks related to tickets and even automating repetitive tasks.

Can customers find solutions independently using BoldDesk?

Yes, with BoldDesk's Knowledge Base Software, customers can independently find solutions. It serves as a self-service repository of information, allowing effective resolution of queries without always requiring assistance from a support representative.

How does BoldDesk facilitate efficient management of customer queries?

With its efficient and robust ticketing system, BoldDesk ensures seamless management of customer queries. The software facilitates an end-to-end ticketing system that allows support teams to track and manage queries efficiently, aiding in quicker resolution and higher customer satisfaction.

How can BoldDesk enhance my customer service?

BoldDesk enhances customer service by providing a comprehensive help desk software with an array of functionalities to cater to various aspects of customer support. With its efficient ticketing system, self-service knowledge base, task automation, and a highly customizable interface, it significantly enhances the customer's journey, yielding higher satisfaction rates.

What is the capability of BoldDesk's knowledge base software?

The Knowledge Base Software of BoldDesk is a self-service information repository that allows customers to find solutions independently. It serves as a comprehensive platform hosting vast amounts of useful information that users can access to solve their queries or learn more about your products/services.

What does the automation feature of BoldDesk do?

BoldDesk features an automation tool designed to maximize the efficiency of your support team. It enables you to automate repetitive tasks, reducing manual effort and streamlining your customer service process for better productivity and engagement.

Are there any special offers currently available for BoldDesk?

From the information available on their website, there seems to be a special offering that includes a 50% discount on all plans of BoldDesk. You can check out this offer on Product Hunt where BoldDesk has been listed.

What types of businesses can benefit from BoldDesk?

BoldDesk can benefit a wide range of businesses from startups, small businesses to large enterprises because it offers tailored packages to suit the needs of these varying sizes of organizations. Typically, businesses looking to streamline their customer service and enhance support efficiency would stand to benefit the most from BoldDesk.

Are there any video tutorials available to understand how to use BoldDesk?

Yes, BoldDesk provides video tutorials which can be found on their YouTube channel. These 'How-to' videos guide users visually, making it easier to understand how to make optimal use of BoldDesk.

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