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June 21, 2023
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Boost self-service rates and customer satisfaction with AI.
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Boost.ai is an end-to-end conversational AI platform designed for enterprises to enhance their customer self-service rates and heighten customer satisfaction.

The platform offers conversational AI solutions for chat automation, voice call automation, and large language models for precise intent matching. Boost.ai also provides various industry solutions such as conversational AI for internal support, financial services, insurance, telecom, and public sector enterprises.

Boost.ai's hybrid NLU enhances virtual agent development with flexible, precise, and cost-effective intent matching. The conversational AI platform is equipped with integrations that make it easier to build and connect it with various enterprise technologies.

It provides various resources such as case studies, webinars, guides, and a blog to help customers learn more about the platform's capabilities. Boost.ai has previously collaborated with some of the prominent enterprises such as DNB, Telenor, and Tryg, gaining significant achievements such as resolving 97% of all internal chat queries for Tryg, and automating 51% of DNB's online chat traffic, out of all customer service requests, in just six months.

Boost.ai prioritizes the privacy of its customers, and social media platforms such as LinkedIn, Facebook, Twitter, and Instagram can be used to connect with them.

The platform has been recognized as a challenger in the 2023 Gartner Magic Quadrant for Enterprise Conversational AI Platforms.

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Boost AI was manually vetted by our editorial team and was first featured on June 21st 2023.

Pros and Cons

Pros

End-to-end conversational platform
Enhances customer self-service rates
Improves customer satisfaction
Chat automation capabilities
Voice call automation capabilities
Large language models
Precise intent matching
Hybrid NLU for flexible development
Cost-effective intent matching
Industry-specific solutions
Internal support capabilities
Public sector enterprise solutions
Valuable resources for customers
Effective enterprise integrations
Previous successful collaborations
High query resolution rate
High automation rate for chats
Strong privacy prioritization
Social media integration
Recognized by Gartner
Specific chatbot solutions
Voice automation solutions
No coding required for integration
Proof of concept availability
Strong uptime SLA
ISO/IEC 27001 + 27701 certified
Facilitates for GDPR compliance
Solution built for enterprise scale
Built to handle traffic spikes
High resolution rates
Supports 10,000+ different intents
Multiple high-profile partnerships
Proven successful implementation
User-controlled scope and cost
Partner community opportunity
Regular live webinars and events
Courses and resources availability
User friendly design
Large language model incorporation

View 34 more pros

Cons

No clear pricing information
No transparent uptime data
Limited integration options
Exclusively enterprise-focused
Data privacy specifics unclear
Limited information on large language models
Unclear onboarding process
Hybrid NLU might lack precision
No specific tool customization mentioned
No multi-channel support indicated

View 5 more cons

7 alternatives to Boost AI for Customer support

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Q&A

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