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Chatisto

AI-powered live chat for better customer support.

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November 8, 2025

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Chatisto

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Overview

Chatisto is an AI-powered live chat tool designed to help teams deliver improved customer support. It offers features such as AI agents that instantly answer customer queries, CRM and lead management functionalities to help track conversations and manage customer relationships.

Users can design custom conversation pathways based on customer behavior. The application also includes email management tools that allow users to handle email conversations alongside chat.

Its chat analytics feature provides comprehensive chat metrics and customer journey tracking to gain better customer understanding. Chatisto also implements a combination of AI efficiency and personal support to create a seamless customer experience.

It includes a collaborative shared inbox, where teams can efficiently distribute and track conversations, preventing duplicate responses. The tool also houses a chat scenario builder, enabling the building of sophisticated conversation flows.

One of its standout features is the seamless customer management, where customer profiles can be synced and managed with HubSpot integration for ready access to comprehensive contact information, conversation history, and custom data fields.

Also, it offers the ability to customize chat interfaces aligning with branding and layouts. Chatisto's unique feature enables forwarding customer emails to their unique Chatisto address, watching them appear as chat conversations, making it possible to reply from anywhere and keep every thread organized in one place.

The tool integrates with various advanced AI providers, furnishing intelligent, responsive, and human-like conversations, providing a more efficient way to tackle customer queries.

The setup is designed to be quick and easy, with significant savings on time and increased sales noted by users.

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Initial release

November 8, 2025

Samuel Vrablik

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Initial release of Chatisto.

Samuel Vrablik

@samuelvrablik

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Joined: August 2023

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Hi there, I’m Alix, co-founder of Invent. We’re building the future of Customer Support UX, where humans and AI truly collaborate. Would love to read&hear your thoughts. DM for any questions. We ship fast!

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Pros and Cons

Pros

CRM integration

Lead Management feature

Custom user conversation pathways

Email management functionality

Analytic capabilities

Customer journey tracking

Shared inbox for teams

Chat Scenario Builder

HubSpot integration

Chat interface customization

Email-to-chat conversion

Quick and easy setup

Sales boosting potential

Personalized customer assistant

Automation of common questions

Sophisticated conversation flows

Prevented duplicate responses

Integrated email management

Comprehensive customer management

Customizable branding and layouts

Efficient communication within team

Intelligent, responsive, human-like interactions

GDPR Compliant

99.9% Uptime

Secure Payments feature

View 20 more pros

Cons

Doesn't support multiple languages

No mobile app available

No self-service portal

Lacks sentiment analysis

Doesn't offer social media integration

No forum/community support

Setup may require technical knowledge

View 2 more cons

Q&A

What are the key features of Chatisto?

Chatisto's key features include AI-powered agents to instantly answer customer questions, CRM and Lead Management tools, a Custom Flow design for creating personalised conversation pathways based on customer behaviour, Email Management capabilities, comprehensive Chat Analytics, and a Collaborative Shared Inbox for team communication. It also offers a Chat Flow Builder for creating sophisticated conversation flows, seamless integration with CRM platforms like HubSpot, and customization options for the chat interface. There's also an Email Integration feature that turns customer emails into chat conversations.

How does Chatisto use AI to improve customer support?

Chatisto utilizes AI agents to instantaneously answer customer inquiries. This enables efficient and sophisticated interaction that allows businesses to provide high-quality customer support. It combines the efficiency of AI with human support to ensure that customer needs are attended to efficiently. It also uses AI to understand customer behavior and create personalized customer journeys, thereby offering targeted support that meets individual customer needs.

What is the use of the Custom Flow feature in Chatisto?

The Custom Flow feature in Chatisto allows users to design personalized conversation pathways based on customer behavior. It gives businesses the means to direct customer interactions in a way that suits their needs and preferences, paving the way for effective and customized support.

Does Chatisto provide any CRM or Lead Management tools?

Yes, Chatisto provides CRM and Lead Management tools that allow businesses to track conversations and manage customer relationships. These tools lend to improved communication, more efficient customer management, and an enhanced overall customer experience.

Is there an Email Management feature in Chatisto?

Yes, Chatisto offers an Email Management feature which enables handling of email conversations alongside chat. This creates a unified platform for customer communication and ensures that no customer communication goes unanswered or unattended.

What can I do with Chatisto's Chat Analytics?

With Chatisto's Chat Analytics, a business can gain a deeper understanding of its customers' behaviours. It provides comprehensive analytics data and tracks the customer's journey in interacting with the business, thus allowing the business to ingrain customer-centric strategies into its operations, and tailor its services to suit its customers' preferences.

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Can Chatisto integrate with platforms like HubSpot?

Indeed, Chatisto extends its functionality through integration with platforms like HubSpot for seamless customer management. This allows businesses to sync and manage customer profiles, access comprehensive contact information, conversation history, and custom data fields.

Does the chat interface of Chatisto customizable?

Yes, Chatisto offers a Customize Your Chat Experience feature that enables users to tailor their chat interface with branding and layouts to match their brand identity, providing a seamless and customized experience for their customers.

How does Chatisto handle customer emails?

Chatisto offers an Email Integration feature that turns customer emails into chat conversations. When a customer email is forwarded to a unique Chatisto address, it appears as a chat conversation, allowing for easy and efficient response either from email or chat.

What collaborative features are available in Chatisto for teams?

For team collaboration, Chatisto provides a Collaborative Shared Inbox feature. This feature unites a team with a shared inbox that distributes conversations efficiently, tracks message status, and prevents duplicate responses. This makes for improved and efficient communication within a team.

Who are the advanced AI providers that Chatisto works with?

Chatisto collaborates with the world's most advanced AI providers to deliver intelligent, responsive, and human-like conversations. These AI providers include anthropic and openai, both of which have been attributed with various high-level AI models.

How does Chatisto's AI agents function?

Chatisto's AI agents function by instantaneously answering customer inquiries. By processing customer inquiries quickly and appropriately, they allow for efficient and sophisticated interaction with customers, consequently improving customer support.

Is it possible to track and manage customer relationships using Chatisto?

Yes, with Chatisto you can track and manage customer relationships using its CRM and Lead Management tools. These tools facilitate the tracking of conversations, leading to well-managed and improved customer relationships.

Can I create personalized conversation pathways based on customer behaviour with Chatisto?

Yes, with Chatisto's Custom Flow feature, you can create efficient, personalized pathways for conversation based on customer behavior. This allows for more targeted and effective interactions with customers.

What is the purpose of the collaborative shared inbox in Chatisto?

The purpose of the Collaborative Shared Inbox in Chatisto is to provide a platform for efficient team communication. It distributes conversations evenly, tracks message status, and prevents duplicate responses. This helps ensure efficient communication within a team, and prevents any miscommunication or missed messages.

What does the seamless customer management in Chatisto refer to?

The term 'Seamless Customer Management' in Chatisto refers to its integrated CRM tools and its ability to synchronize with platforms like HubSpot. This feature facilitates easy access to comprehensive contact information, conversation history and custom data fields in a centralized hub thereby making it easier to manage customer profiles.

How does Chatisto's Chat Flow Builder feature work?

Chatisto's Chat Flow Builder is an intuitive drag-and-drop builder for creating sophisticated conversation flows. This feature allows users to create personalized customer journeys that can effectively guide a conversation towards desired outcomes and conversions.

Is there an option to sync and manage customer profiles in Chatisto?

Yes, with the seamless integration provided by Chatisto with platforms like HubSpot, you can sync and manage customer profiles. This ensures that comprehensive contact information, conversation history and custom data fields can be accessed and managed easily.

Does Chatisto allow conversation tracking?

Yes, Chatisto facilitates conversation tracking through its CRM and Lead Management tools, and its Collaborative Shared Inbox. This helps businesses to manage conversations and customer relationships effectively, ensuring improved customer experience.

What is the role of Chatisto in improving customer experience?

Chatisto plays a key role in improving customer experiences by effectively managing and tracking customer interactions. It utilises AI to provide efficient, responsive and human-like interactions. Its features like the Collaborative Shared Inbox, AI-engineered agents, Chat Flow Builder, Custom Flow feature, and Chat Analytics all contribute towards creating an environment where customer needs are accurately understood, leading to improved customer experience.

What is the Chatisto tool?

Chatisto is an AI-powered tool designed to enhance customer support through live chats. It instantaneously answers customer inquiries using AI agents, integrates CRM and Lead Management features, and allows users to create personalised conversation pathways based on customer behavior. The tool includes Email Management capability, Chat Analytics, a Collaborative Shared Inbox, and various other features to manage customer interactions effectively.

What is the role of AI in Chatisto?

In Chatisto, AI plays a critical role in improving customer support response times and efficiency. It deploys AI Agents to promptly respond to customer inquiries, eliminating the need for a human response in all cases. The AI agents help in handling basic customer queries, freeing up human agents to tackle more complex issues. AI also aids in designing custom conversation pathways, interpreting customer behavior and providing relevant responses.

How does the CRM and Lead Management feature help in Chatisto?

Chatisto's CRM and Lead Management features help track and manage customer interactions, aiding businesses in developing and maintaining customer relationships. They provide an overview of all customer communications, ensuring that no interactions are overlooked. They also support lead management by tracking potential leads and their interactions, assisting businesses in formulating strategies for conversion and retention.

How can users create personalized conversation pathways in Chatisto?

Chatisto lets users create personalized conversation pathways based on customer behavior through its Custom Flow feature. This functionality allows businesses to cater to individual customer needs and preferences, directing the conversation flow in a way that engages the customer better, and potentially leads to better customer satisfaction and increased conversions.

What is the role of the Email Management feature in Chatisto?

The Email Management feature in Chatisto enables users to handle email conversations alongside chat. It provides a unified platform for all customer communications, making it easier to manage and respond to customer queries effectively. It also allows turning customer emails into chat conversations, ensuring an organized and efficient customer interaction model.

How can Chatisto enhance understanding of customer behavior?

Chatisto's Chat Analytics feature allows businesses to gain a deeper understanding of customer behavior. It provides comprehensive analytics and customer journey tracking, allowing businesses to better comprehend how customers interact with their service. This insight can inform strategy, improve customer engagement, drive conversions, and improve customer service quality.

How does the Collaborative Shared Inbox feature work in Chatisto?

The Collaborative Shared Inbox feature in Chatisto enables efficient team communication. It distributes conversations evenly, tracks message status, and prevents duplicate responses. This ensures smoother operation, increased efficiency, and ensures no customer query goes unanswered.

How can Chatisto help with the integration of platforms like HubSpot?

Chatisto supports integration with platforms like HubSpot to deliver seamless customer management. This functionality enables easy sync and management of customer profiles, granting ready access to comprehensive contact information, conversation history, and custom data fields. It makes customer relationship management easier and more productive.

How is the chat interface in Chatisto customizable?

Chatisto allows for customization of the chat interface. Users can align it with their branding and layouts to create a seamless experience that matches their brand identity. This not only provides a visually cohesive user experience but also helps instill a sense of branding in customer interactions.

What is the benefit of turning customer emails into chat conversations using Chatisto?

By allowing customer emails to be turned into chat conversations, Chatisto ensures a smoothly integrated, efficient response system. Users can reply from anywhere and keep every thread organized in one place, eliminating the need to switch tabs or lose context. This makes communication more efficient and customer engagement more effective.

How is Chatisto providing human-like interactions?

Chatisto partners with advanced AI providers to create intelligent, responsive and human-like interactions. The AI technology helps understand the consumer behaviour and provide relevant responses, mirroring the way a human support representative would interact with a customer, thereby making the interactions more relatable and effective.

What's unique about the Chatisto's AI-powered live chat tool?

Chatisto's AI-powered live chat tool is unique in its blend of AI efficiency and human-like interaction. It uses advanced AI agents to handle customer queries, freeing up human agents for more complex issues. The seamless integration with platforms like HubSpot for customer management and capability to turn emailing into chatting give it a stand-out edge in improving customer support.

How does the chat scenario builder work in Chatisto?

Chatisto houses a chat scenario builder that lets users build sophisticated conversation flows. This is done through an intuitive drag-and-drop interface. By creating personalized customer journeys, it improves the likelihood of conversions and better engagement with the customers.

How can the seamless customer management feature in Chatisto be beneficial for businesses?

Seamless Customer Management in Chatisto can be highly beneficial for businesses as it allows for syncing and managing of customer profiles with HubSpot integration. This provides ready access to comprehensive contact information, conversation history, and custom data fields, thereby helping in maintaining a smooth and organized customer relationship management.

What is the purpose of the email-to-chat conversion feature in Chatisto?

The purpose of the email-to-chat conversion feature in Chatisto is to streamline customer communications. By forwarding customer emails to the unique Chatisto address, these emails appear as chat conversations. This enables an efficient response system where replies can be executed from anywhere whilst ensuring every thread stays organized in one place.

What type of AI integration does Chatisto offer?

Chatisto offers AI integration by collaborating with the world's most advanced AI providers. These multi-faceted AI models impart intelligence and responsiveness to the Chatisto platform, allowing it to provide human-like conversations ensuring an efficient and interactive customer service experience.

How quick is the setup of Chatisto?

The setup of Chatisto is quick and easy. It's designed to import the help center, FAQ docs, or product guides with one click, copy-paste a single script tag to the website leading to an instant appearance of the chat widget, and begins immediate cost savings as the AI handles common queries while directing sales opportunities to the team.

How can Chatisto potentially boost sales?

Chatisto can potentially boost sales by providing a platform for efficient and prompt response to customer queries, using AI agents. It keeps track of potential leads and their interactions and assists businesses in devising strategies for conversion. Most customers reportedly see cost savings in the first week and sales increases within the first month.

What is the requirement for the Chatisto tool's setup?

The requirement for the Chatisto tool's setup involves importing of the required service data like help center, FAQ docs or product guides and then adding a line of code to the website to display the chat widget.

Is there any compatibility condition for the Chatisto setup?

Chatisto's setup is universally compatible, performing seamlessly with all major platforms including Shopify, WordPress, and custom sites. Therefore, there is no specific compatibility condition for the Chatisto setup.

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