Overview

EBI.AI offers an AI assistant designed to handle a significant portion of your routine enquiries. Unlike basic AI chatbots, this tool is capable of providing support across your entire organization.

The AI assistant is easy to set up and is aimed at improving customer happiness while reducing costs. The offerings are comprehensive, including AI SaaS that can go live swiftly, AI Supervision where the AI is managed for you, and AI Services that apply AI across your entire organization.

The tool features options for human in the loop, natural language processing, security and compliance, along with integration capabilities. EBI.AI also offers a variety of support depending on the size and industry of the company, with options suitable for enterprises, SMEs, and startups across fields like retail, e-commerce, travel, finance, insurance, and more.

The AI assistant offered by EBI has proven to increase capacity, deliver ROI rapidly, and it's scalable to accommodate growth. It operates on a pay-as-you-grow model, giving you freedom to tailor the service to your needs.

The assistant also features personalization and automation capabilities that increase customer loyalty, streamline administration, and enhance efficiency.

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Initial release

April 13, 2020

Initial release of Ebi.

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🇬🇧 United Kingdom

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Freemium

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$123/month

Billing frequency

Monthly

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Customer support Ebi

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Pros and Cons

Pros

Handles 85% routine enquiries

Minutes-long setup process

Managed service offered

Secure, encrypted connections

Secure data storage

Pay-as-you-grow model

Scalable to business growth

Personalization capabilities

Automation capabilities

Natural language processing

Text-to-speech feature

Human in the loop

Suitable for various industries

Can support entire organization

Proven ROI increase

Reduces operational costs

Increases customer happiness

Real-world case studies

First 30 days free

No card required for sign up

Unlimited seats for live chat

Real-time insights

High customer satisfaction improvement

Large language models utilization

Integration capabilities with different systems

Comparison with major competitors

Different plans based on usage

View 22 more pros

Cons

No specific industry expertise

Pay-as-you-grow model unpredictable

Potential scalability issues

Lack of personalization options

Mandatory managed service

No explicit data privacy features

Setup may not suit complex environments

Limited customer support channels

View 3 more cons

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Q&A

What is EBI.AI?

EBI.AI is an AI assistant platform that offers businesses intelligent solutions to customer service and support queries.

How is EBI.AI different from other AI assistants?

Unlike basic AI chatbots, EBI.AI can handle 85% of routine enquiries, offering comprehensive AI SaaS, AI Supervision, and AI Services, and thus, increasing customer satisfaction while reducing costs.

What features does EBI.AI offer?

EBI.AI offers features including natural language processing, text-to-speech, AI chatbot, human in the loop, secure and encrypted data storage and connection, and integration capabilities.

What industries can benefit from using EBI.AI?

EBI.AI services are beneficial for various sectors including retail, e-commerce, travel, finance, insurance, property, leisure and fitness, local councils, and many others as the platform is adaptable for different customer service needs across industries.

How secure is EBI.AI?

EBI.AI prioritizes security by providing encrypted connections and secure storage of data, instilling trust and confidentiality within its operations.

How does the setup of EBI.AI work?

The setup process of EBI.AI is designed to be quick and easy, taking only minutes to complete. The service can be live within 15 minutes of setup.

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How does EBI.AI handle routine enquiries?

EBI.AI is equipped to handle around 85% of routine enquiries from the first day itself, augmenting customer support and maintaining efficient response times.

What is the cost of using EBI.AI?

EBI.AI operates on a pay-as-you-grow model, allowing you to customize the service as per your needs and only pay for the resources you use.

How can EBI.AI influence customer happiness?

By efficiently handling routine enquiries and delivering personalized services, EBI.AI can boost customer happiness, leading to increased customer loyalty.

What managed services does EBI.AI offer?

EBI.AI provides managed services where they create and manage an AI assistant for businesses, effectively handling your AI operations and freeing up resources for your core business processes.

What are the personalization features of EBI.AI?

EBI.AI comes with personalization capabilities that enhance customer interaction, offering a more customized and engaging customer engagement experience.

Can EBI.AI be integrated with other platforms?

EBI.AI can be integrated with multiple platforms, covering a wide range of apps like HubSpot, Zapier, Zendesk, and Jira, streamlining operations.

What is the capacity of EBI.AI?

EBI.AI can significantly increase business capacity due to its ability to handle 85% of routine enquiries, allowing more focus on complex tasks and queries.

How can EBI.AI assist in reducing operational costs?

By automating the handling of routine enquiries and reducing the need for human intervention in standard queries, EBI.AI can significantly cut operational costs of business.

How does EBI.AI's pay-as-you-grow model work?

Under EBI.AI's pay-as-you-grow model, the first month usage is free. Afterwards, the plan and initial payment is selected based on this usage, and the upcoming payment is reviewed monthly based on your 3-month rolling average.

Is there any real-world data or case studies on the effectiveness of EBI.AI?

EBI.AI provides real-world case studies, providing insights into its impact in organizations such as Mytime Active, Barking & Dagenham, and Legal & General Insurance.

What is AI Supervision in the context of EBI.AI?

AI Supervision is a service offered by EBI.AI where the platform takes care of managing your AI for you.

Can EBI.AI be used in small to medium businesses as well as large enterprises?

EBI.AI supports all types of businesses, from startups, SMEs to large enterprises due to its scalability and comprehensive customer service solutions that adapt to different business requirements.

What is the potential ROI when using EBI.AI?

As evidenced from their customers, the ROI with EBI.AI can be high, with some achieving up to a 533% ROI within the initial 6 months of launch.

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