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Enum Support

Automate support with AI chatbots for Crisp

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Automate support with AI chatbots for Crisp

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Overview

The Enum Support AI Chatbot Plugin for Crisp Chat is designed to automate user support and is available around the clock for your convenience. As a chatbot service, you can train this tool with your website and documents, which allows it to easily support users with their queries.

The plugin offers voice messages and image recognition abilities - supporting multiple image and audio formats. To deploy this chatbot, you can load your data either manually, by uploading documents or let the integrated app scrape your website.

The chatbot is compatible with plain text, PDF files, and fully or partially crawled websites. The chatbot plugin integrates with Crisp, a free chatbot tool, that can be customized with an individual name, icon or set predefined messages.

The chatbot manages to pause itself when a human support agent joins a conversation and can be tested directly via the user interface. This tool provides support in 107 languages and even remembers the context of previous conversations to structure responses better.

Additionally, you can connect it with various integrations like email, WhatsApp, Telegram and others with a simple click, further enhancing its functionality and reach.

It also includes custom buttons for feedback, resolving conversations, and requesting human operators for smoother interaction. Furthermore, the chatbot can be scheduled based on your preference for added convenience, and is white-labelled for each plan, hence making it entirely brandable.

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May 11, 2023

Initial release of Enum Support.

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Pros and Cons

Pros

24/7 availability

Trains with website/documents

Voice messages support

Image recognition software

Multiple image/audio formats

Manual or scraped data upload

Compatible with plain text, PDF

Full/partial website scraping

Integrates with Crisp

Chatbot customization

Pauses for human intervention

UI testing

Supports 107 languages

Context aware responses

Various app integrations

Easy app connectivity

Custom feedback buttons

Conversation resolving functionality

Human operator request

Schedulable chatbot

Entirely brandable (White-label)

Audio files recognition

Site relinks in response

Third-party API calls

Conditional project queries

Integration with email services

WhatsApp integration

Telegram integration

Automated response system

Custom prompt language variables

Conversation re-run on resolve

Complex scheduling system

Over 100 audio formats

4 Image formats support

Various Crisp integrations

No Coding needed

Different data source support

Crisp Chatbox integration

Smart, customizable chatbot

Flexible pricing schemes

Free plan availability

Chat responsiveness

User interface ease

View 38 more pros

Cons

Limited image formats supported

No video message handling

Reliant on Crisp integration

No iOS or Android apps

Limited crawl options for websites

Doesn't handle animated GIFs

Limited to 107 languages

Potential language translation inaccuracies

Manual data upload requirement

Limited audio formats supported

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Q&A

What is Enum Support AI Chatbot Plugin for Crisp Chat?

Enum Support AI Chatbot Plugin for Crisp Chat is a service designed to automate user support. It offers around-the-clock availability and can be trained to support users based on information on their website and documents. This chatbot service includes voice messages and image recognition capabilities and can process a range of audio and image formats. It is designed to integrate smoothly with Crisp, a free chatbot tool.

How can I train the Enum Support AI Chatbot?

The Enum Support AI Chatbot can be trained with your website and documents. This includes manually uploading documents, entering text, or allowing the integrated app to scrape your website. The scraping can accommodate plain text, PDF files, completely or partially crawled websites, and URLs entered manually.

What audio and image formats is the Enum Support AI Chatbot compatible with?

The Enum Support AI Chatbot can process more than 100 types of audio formats including MP3, MP4, MP2, AAC, WAV, FLAC, PCM, M4A, Ogg, Opus, WebM and more. In terms of image recognition, it can recognize four formats - PNG, JPEG (and JPG), WEBP, and GIF (not animated at present).

How can I deploy the Enum Support AI Chatbot onto my website?

The Enum Support AI Chatbot can be deployed onto a website by loading data. The data can be loaded manually by uploading documents, or the integrated app can scrape your website for necessary information.

What types of files and websites can the Enum Support AI Chatbot process?

The Enum Support AI Chatbot is compatible with a wide variety of file types and websites. This includes plain text, PDF files, and both fully and partially crawled websites. It can also process URLs manually entered by the user.

Can the Enum Support AI Chatbot integrate with other chatbot tools?

Yes, the Enum Support AI Chatbot can integrate with other chatbot tools. It features seamless integration with Crisp, a free chatbot tool. Furthermore, you can customize the Crisp tool with an individual name, icon, or set preset messages.

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How does the Enum Support AI Chatbot operate when a human support agent joins the conversation?

The Enum Support AI Chatbot has the capability to pause itself when a human support agent joins the conversation. This function aids in providing a seamless support experience for users and helps avoid any potential overlapping of responses.

What languages does the Enum Support AI Chatbot support?

The Enum Support AI Chatbot supports communication in 107 languages, offering broad global usability for users of different nationalities and language proficiencies.

Can the Enum Support AI Chatbot remember previous conversation contexts?

Yes, the Enum Support AI Chatbot is capable of remembering the context of previous conversations. This ability enables it to structure responses in a more comprehensive and useful manner, improving the overall user experience.

What integrations can I connect with the Enum Support AI Chatbot?

The Enum Support AI Chatbot offers connection to a variety of integrations with a simple click. These integrations include email, WhatsApp, Telegram and several others, thereby broadening its functionality and reach.

What are the custom buttons in the Enum Support AI Chatbot used for?

The custom buttons in the Enum Support AI Chatbot are designed to add functionality for feedback, resolving conversations and requesting human operators. These buttons enable smoother end-user interaction and more efficient management of conversations.

Can I schedule the Enum Support AI Chatbot to operate at specific time?

Yes, the Enum Support AI Chatbot can be scheduled to operate at specific times based on your preference. This flexibility adds to the convenience of using the chatbot and ensures that it can be active during the most relevant times for your audience.

Is the Enum Support AI Chatbot brandable?

The Enum Support AI Chatbot is white-labeled for each plan, which means it is entirely brandable. You can customize it to reflect your brand identity, creating a more consistent and immersive brand experience for your users.

What functions can I customize in the Enum Support AI Chatbot?

The Enum Support AI Chatbot offers a range of customization options. These include personalizing with an individual name and icon, setting predefined messages, and integrating various service platforms like email, WhatsApp, and Telegram.

Can the Enum Support AI Chatbot operate around the clock?

Yes, the Enum Support AI Chatbot is designed to operate around the clock. This 24/7 availability ensures it can provide immediate support to users irrespective of their time zone or the time they reach out for assistance.

How can I test the Enum Support AI Chatbot directly?

You can test the Enum Support AI Chatbot directly via the user interface. This feature allows you to evaluate the chatbot's functionality and performance before full deployment.

How does the Enum Support AI Chatbot handle image recognition?

The Enum Support AI Chatbot has image recognition capabilities. Users can upload or paste an image that the chatbot will then process, understand, and respond to. The chatbot is capable of recognizing PNG, JPEG (and JPG), WEBP, and GIF (not animated at present).

Can the Enum Support AI Chatbot respond to voice messages?

Yes, the Enum Support AI Chatbot can process and respond to voice messages. It has a wide compatibility with more than 100 audio formats. This feature enhances user interaction by providing users the option to communicate in the way most convenient to them.

Is the Enum Support AI Chatbot Plugin for Crisp Chat compatible with pdf files?

Yes, the Enum Support AI Chatbot Plugin for Crisp Chat is compatible with PDF files. This compatibility expands the scope of data that can be used for training and operating the chatbot.

Can the Enum Support AI Chatbot remember the context of the previous conversations in order to better structure responses?

Yes, the Enum Support AI Chatbot has a feature of remembering the context of previous conversations. This capability allows it to structure responses better, thus improving the user experience with more relevant and contextually accurate responses.

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