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February 6, 2023

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Fini

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AI chat from your knowledge base in minutes

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Overview

Fini is a tool that uses AI to convert your knowledge base into a chatbot in an accessible and quick setup process. This tool is developed to provide continuous customer support by addressing customer queries instantly and around the clock.

It securely integrates with user's private data and works across various platforms such as Intercom, Zendesk, Confluence, G-drive, Notion, Search, Slack, and Discord, without the need for coding.

In addition, Fini utilizes AI to support growth teams at companies by identifying reasons for customer attrition and tailoring personalized experiences to retain them.

It provides the capability to predict churn using AI with remarkable accuracy, assisting in retaining users and increasing business revenue. It achieves this by predicting who, when, and the reasons behind churn for every user journey.

Moreover, Fini facilitates the user to manage team inboxes efficiently, irrespective of the team's size. It also provides comprehensive reports to track and measure essential metrics, offering insights into the customer support process.

Furthermore, Fini uses product usage data to increase revenue per user by identifying upselling opportunities and personalizing product journeys through automated actions using custom APIs.

Lastly, Fini has strengthened user retention, as evidenced through customer success stories where companies noted an increase in conversion rates and improved user retention after implementing Fini.

It is trusted and used by numerous data-driven tech companies worldwide.

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July 19, 2022

Initial release of Fini.

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Pros and Cons

Pros

24/7 interactive chat support

No code or integration

Seamless human routing

Supports multi-channel approaches

Pre-built integrations with platforms like Intercom, Slack, and Discord

Churn prediction capability

Personalizes customer experiences to retain existing customers

Efficient team inbox management

Comprehensive reporting

Identification of upselling opportunities

Automated personalized product journeys

7-day integration time

Secure integration with private data

Works across various platforms

Helps growth teams

Increases business revenue

Improves user retention

Supercharge customer support

Secure data controls

85% churn prediction accuracy

In-app personalized product journeys

Automated actions via custom APIs

User-friendly website content management

Easy-to-configure and quick setup process

Instant answer delivery

Capable of handling scale

Integration with private data across several platforms

Enhanced SEO controls

Omni-channel support

GDPR, SOC 2 TYPE II, ISO 27001 security compliances

Supports shared team inboxes

Identification of product features improvements

Reduction in activation cost

Personalized customer journeys

Performance measurement via dynamic reports

Attract high ROI users

User segmentation and upsell identification

Self-learn and improve with customer interactions

Linking multiple data sources

Optimized for cross-browser compatibility

Allows adding own code

Effective SEO optimization

High-performance hosting

Compared against other products like Intercom and Ada

Creates reusable CSS classes

View 40 more pros

Cons

Limited platform integrations

Potential data privacy concerns

No coding customization

Dependent on existing knowledge base

Limited churn prediction accuracy

No direct engagement measures

Limited upselling personalization

Reports may lack granularity

No native mobile application

View 4 more cons

Q&A

What is Fini?

Fini is a powerful AI chatbot tool developed to help businesses engage and retain a higher number of users by providing continuous, instant, and round-the-clock customer support. It interacts with customers by leveraging a company's own knowledge base, converting it into an AI chat for immediate customer assistance. Apart from that, Fini also supports growth teams by predicting churn and offering personalized customer experiences.

How does Fini provide 24/7 customer support?

Fini provides 24/7 customer support by turning a company's existing knowledge base into an interactive AI chat. This allows businesses to offer round-the-clock support to their customers as the chatbot is programmed to answer customer questions instantly, regardless of the time or day. In scenarios where the AI chatbot does not know the answer or is configured so, human routing is performed seamlessly, keeping the interaction smooth.

How does Fini integrate with a company's knowledge base?

Fini integrates with a company's knowledge base by simply using the link provided by the firm. The AI then has access to the provided knowledge base, which it uses to resolve customer inquiries. The specific mechanism behind this process is finely tuned proprietary technology, but fundamentally, the AI parses and comprehends the information from the knowledge base, enabling it to offer adequate automated responses to customer questions.

Does one need to have coding skills to deploy Fini's AI agent?

No, coding skills are not required to deploy Fini's AI agent. The tool is designed for effortless implementation, meaning that companies can deploy the AI-driven support agent without any need for coding or integration. It securely integrates with the company's private data across multiple platforms, facilitating its quick setup and ease of use.

How does the Fini AI chatbot deliver a human-like experience?

The Fini AI chatbot delivers a human-like experience by allowing businesses to customize the tone and character of their AI agent. This enables a more conversational interaction with customers, providing an engaging and relatable customer service experience. If the AI agent doesn't have an answer to a particular question, or is configured to do so, it seamlessly routes the question to a human, further enhancing the human-like feel of support.

Can the tone and character of the Fini AI agent be customized?

Yes, businesses can customize the tone and character of the Fini AI agent to align with their business ethos. They can instruct the AI to carry forward their brand’s tone and character during customer interactions, thereby offering a personalized and consistent brand experience.

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What happens if the Fini's AI agent does not know the answer to a customer's question?

If the Fini's AI agent does not know the answer to a customer's question, it resorts to seamless human routing. This means that the customer is smoothly transitioned to be handled by a human agent to ensure that their question or issue is addressed appropriately and efficiently.

Can Fini be deployed across multiple platforms?

Yes, Fini can be deployed across multiple platforms. It supports a multi-channel approach, meaning businesses can use Fini’s service wherever their customers are. This provides a cohesive experience across all customer interaction points.

What are some of the platforms that Fini integrates with?

Fini integrates with a variety of platforms such as Intercom, Zendesk, Confluence, G-drive, Notion, Search, Slack, and Discord. This allows for seamless collaboration and superior customer service across multiple channels.

How does Fini support growth teams?

Fini supports growth teams by utilizing AI technology to identify reasons for customer attrition. It tailors personalized experiences to retain existing customers, helping in optimizing customer satisfaction and reducing churn rate. The insights generated by Fini can guide growth teams in developing effective strategies for user retention and revenue growth.

How is Fini used for predicting customer churn?

Fini predicts customer churn by leveraging AI with high accuracy. It anticipates who, when, and the reasons behind churn for each user's journey. This churn prediction capability supports companies in retaining customers and increasing revenue by proactively addressing potential issues before they lead to churn.

What is the reported impact of Fini on user retention and revenue?

Fini has been reported to drive user retention up by 24%, revenue per user up by 15%, and activation uplift by 30%. This showcases the significant effect Fini can have on user retention and revenue generation by proactive customer engagement and retention strategies.

How long does it take to integrate Fini into my existing system?

Fini promises a 7-day integration time. This means that you can have Fini ready and operating seamlessly with your existing system within a week, making it an efficient tool for improving customer retention and ROI.

How does Fini uses product usage data to increase revenue per user?

Fini uses product usage data to increase revenue per user by identifying upselling opportunities and personalizing product journeys. It utilizes custom APIs to automate actions based on product usage patterns, highlighting opportunities for plan upgrades or additional purchases, hence enhancing per-user revenue.

What are the benefits of using Fini for my customer support?

Using Fini for your customer support allows you to convert your existing knowledge base into an AI chatbot, providing instant answers to customer queries round the clock. It facilitates a multi-channel support approach, integrates without coding, helps to predict churn, and offers personalized experiences to retain existing customers. All these benefits contribute to improved customer relationships, reduced customer attrition, and increased revenue.

How does Fini help in managing team inboxes?

Fini aids in managing team inboxes efficiently by its built-in capability to handle shared team inboxes. Regardless of the size of a team, everyone stays updated and in the loop with shared inboxes, enhancing communication and productivity among team members.

Can Fini provide comprehensive reports for customer support process?

Yes, Fini offers comprehensive report generation capabilities for tracking and measuring essential metrics related to the customer support process. These reports provide insights into the effectiveness of the customer support provided, performance metrics, and areas of improvement.

How does Fini helps in identifying upselling opportunities?

Fini helps in identifying upselling opportunities by using product usage data. It identifies the right target cohorts and moments for upselling by segmenting users and predicting upsell likelihood. This approach allows businesses to maximize their return on investment by taking advantage of timely and relevant upselling opportunities.

How does Fini work in enhancing customer retention?

Fini enhances customer retention by providing 24/7 customer support and engaging, personalized experiences. It also predicts customer churn by using AI, allowing businesses to proactively address and mitigate potential attrition risks. Additionally, Fini's capability to manage shared team inboxes and report key metrics gives businesses comprehensive understanding of customer experiences, further enabling them to improve customer retention strategies.

What security measures does Fini take for data protection?

Security of user data is a priority for Fini. It complies with all necessary standards and protocols such as SOC 2 Type II, ISO 27001, and GDPR. This ensures that users' private data is handled and protected with the highest level of security standards in place, allowing businesses to use Fini's service with complete confidence in data protection.

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