Help Center
Overview
Help.center is a customer support solution leveraging artificial intelligence to offer robust knowledge base services. It empowers businesses to provide instant responses to their customers' inquiries, improving customer satisfaction.
It hosts features such as AI search and a chat widget, both geared towards increasing the speed and efficiency of customer interactions. The platform allows a business to launch a personal 'help.center' website, where customers can use the AI-enabled services.
It also accommodates the deployment of an AI chat widget on the business's primary website, delivering assistance in a conversational format. Help.center is not just directed to cater to customer queries but also reduces the number of support tickets by making use of artificial intelligence functionality, thus streamlining the issue-resolution process and saving resources.
In addition, users can import existing knowledge into the platform, and it can be easily used in tandem with established customer interaction tools, providing multilingual support for seamless assistance.
The AI component of Help.center learns with each addition or modification of an article, maximizing its effectiveness with use over time. The platform is secure and trusted by a wide array of companies, affirming its versatility and user-friendly interface.
Releases
Top alternatives
-
John Griffith🙏 64 karmaJun 16, 2024@GPT TrainerGPT Trainer is run by a highly responsive management team and support staff. Questions are answered quickly, feature requests are incorporated quickly. We have multiple chatbots that are live with GPT Traner, including for Healthcare, hospitality and solar energy providers. We highly recommend for both value and quality.
-
WhatsApp and Messenger integrations don't work very well. Support team is very sporadic. Still couldn't get it to work consistently despite best effort to fix.
-
Create AI assistants that chat, talk, and answer from your data.Open✧ New integrations: Cal.com, Calendly, GoHighLevel, Linear, Trello, Zendesk and Stripe ✧ Website Crawling and Indexing ✧ Agent availability status: Never assign conversations to unavailable agents ✧ Team member assignment: Assign specific team members when transferring to humans ✧ New roles: "Manager" and "Agent" roles for better team control ✧ User location support: Assistants can now request location (WhatsApp & Web Widget) ✧ Contact memories: Your assistant will remember relevant information from your users. ✧ White label support ✧ New AI models: GPT 5.1, Opus 4.5 & Sonnet 4.5 now available ✧ Active memories in Contact and agent/AI view ✧ Even smarter human handoffs ✧ Much clearer chat events and timeline ✧ Usage-based cost calculator ✧ Design system & brand assets

