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Intelswift
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Intelswift icon

Intelswift

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Turn your support center into a profit center!
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Overview Discussion

Overview

Intelswift is an Agentic AI customer support platform designed to reduce support costs and increase customer satisfaction.

The platform combines AI agents, an omnichannel helpdesk, live chat, analytics, and workflow automation into a single solution. Intelswift enables teams to automate repetitive customer inquiries, reduce response times, and maintain high service quality across all communication channels.

Key features include:

• AI Agents & Chatbots that handle frequently asked questions 24/7 using the company’s knowledge base

• Swift AI Copilot that assists human agents with real-time response suggestions and contextual insights

• Omnichannel Support that centralizes conversations from live chat, email, and messaging platforms in one workspace

• Seamless Human Handoff, allowing AI to transfer conversations to live agents when needed

• Advanced Analytics & Reporting to track performance metrics such as response time, resolution rate, and customer satisfaction

Benefits for businesses:

• Faster response times and improved customer satisfaction
• Reduced workload for support teams through intelligent automation
• No-code setup, making it easy to deploy without technical expertise
• Flexible integrations with existing CRM and business tools

The platform is built with a no-code setup, making it easy for teams to deploy AI workflows, update knowledge bases, and customize automation without technical expertise.
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Initial release
March 10, 2024
Oksana Budz
wrote:
Initial release of Intelswift.

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