Overview

Kodif.ai is an AI-powered platform designed to automate customer support. The platform leverages a combination of General AI (GenAI) and Low-code to revamp customer service workflows and operations.

In essence, the tool aims to enhance the customer experience through AI-driven solutions. Diverse industries such as e-commerce, retail, healthcare, and logistics and supply chain can utilize it to streamline their customer support.Kodif.ai provides a comprehensive suite of offerings including their Platform, AI Agent Copilot, and Customer Autopilot.

The AI Agent Copilot is designed to empower customer support teams by providing contextual AI workflows, workflow automation, and a chat assistant. It also aids in maintaining Standard Operating Procedures' consistency, potentially improving handle time and agent satisfaction while reducing training time.The Customer Autopilot feature allows customers to resolve their issues independently via any digital channel.

It features real-time customer information, automated email responses using sentiment analysis, and self-guided forms for a customized self-service experience.Moreover, the platform provides AI-driven insights and analytical tools for CX leaders.

It benefits user's leadership with easy access to transactional and customer journey insights, real-time data on agent productivity, process optimizations, and trend identification.

Integrations with other CX platforms and more than 100 carriers are also available to promote efficient workflows and decision making processes.Additionally, Kodif.ai complies with stringent data security standards ensuring safe and secure transactions.

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Initial release

February 14, 2023

Initial release of Kodif.

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Organization Kodif 🇺🇸 United States

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Pros and Cons

Pros

Low-code platform

Supports non-technical teams

Self-service options

Customizable workflows

Increase in CSAT

Decreased onboarding time

Reduced handle time

Increased deflection rates

Specific use cases

HIPAA compliant

Data security measures

Achieved results showcased

White paper resources

Multiple successful case studies

Customer support automation

Contact options (email, phone)

Test and run experiments

Guided automated workflows

Agent focus prioritization

Contextual customer data utilization

Refund decision automation

Subscription management function

Risk & fraud prevention

Proactive outreach facilitation

Stringent data security measures

Integration with CX platforms

Reduced agent workflow steps

Churn reducing capabilities

Personalized offers for customers

Anti-fraud rules and templates

Consultation option for demo

Web, mobile, email channels

Customer satisfaction increase

Reduced customer support expenses

Increased agent utilization

99% self-service accuracy

One-click action provisioning

User interaction tracking

Customer self-serve empowerment

Consistent service delivery

Agent error reduction

QA requirement decrease

Multi-platform accessibility

Increased revenue potential

Agent morale improvement

Saves CX agent hours

View 41 more pros

Cons

Lacks transparency in cost

Requires trust in automated responses

Limited use case specificity

Reduced control for technical teams

No direct user interface (UI) customization

Might fail on complex queries

Not for companies with small traffic

Limited integration with other softwares

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Q&A

What is Kodif?

Kodif is a low-code Customer Experience (CX) platform that empowers non-tech teams to create powerful CX flows and run tests and experiments. It leverages ChatGPT and GPT-4, providing AI capabilities to automate customer support.

How does Kodif use AI in customer support automation?

Kodif uses AI to automated customer support using GPT-4 and ChatGPT technology. These technologies enable AI capabilities such as the AI Agent Assistant, self-service options, and workflows that aid in the delivery of consistent, error-free customer service, resulting in increased customer satisfaction, reduced onboarding time, and increased deflection rates.

What are the key features of Kodif?

Kodif offers an AI Agent Assistant, self-service options, workflows to enhance customer service, and the use of guided automated workflows that reduce errors. It has specific use cases such as handling refunds, proactive outreach, subscription management, and risk & fraud prevention. Furthermore, it offers stringent data security measures.

Can I use Kodif without any coding skills?

Yes, Kodif is developed to enable non-technical teams to construct potent CX flows and carry out tests and experiments without the requirement of any coding skills.

What is the AI Agent Assistant in Kodif?

The AI Agent Assistant in Kodif is a tool designed to streamline customer support. It turns multi-step agent workflows into single-click actions, enabling agents with automation to reduce average handling time and improve morale.

How does Kodif help in reducing average onboarding time?

Kodif helps in reducing average onboarding time by providing effective AI capabilities and automated workflows which streamline the process, leading to a 25% reduction in onboarding time.

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How does Kodif ensure data security?

Kodif employs stringent measures to secure data, as indicated by its HIPAA compliance and AICPA SOC certification, which are two of the most stringent data security measures.

Is Kodif HIPAA compliant and AICPA SOC certified?

Yes, Kodif is HIPAA compliant and AICPA SOC certified, demonstrating its commitment to maintaining stringent data security measures.

What are some specific use cases of Kodif?

Some of Kodif's specific use cases include handling refunds, Where is My Order (WISMO), proactive outreach, subscription management, and risk & fraud prevention. These features allow for a broad range of customer service situations and needs to be addressed.

How can Kodif increase CSAT for self-service?

Kodif can increase CSAT for self-service by automating workflows and reducing errors, which improve the customer's experience. As per Kodif’s website, it has recorded a 93% increase in average CSAT for self-service.

How does Kodif help agents prioritize high-value customers?

Kodif provides guided automated workflows that enable agents to prioritize high-value customers. By streamlining tasks and reducing handling time, agents can focus more on resolving important issues.

What are some businesses that have used Kodif?

Some businesses that have partnered with Kodif include Byte, Reservebar, and Good Eggs. They have implemented Kodif’s platform and recorded successful results.

How does Kodif's self-service option work?

Kodif's self-service option uses AI to empower 50-70% of the customers to serve themselves. It helps to achieve 99% accuracy in self-service resolutions.

How does Kodif help in reducing average handle time for customer support?

Kodif helps in reducing average handle time by providing AI capabilities and self-service options that streamline workflows and processes. According to indications on their website, they have seen an average 40% reduction in handling time.

Does Kodif offer any case studies?

Yes, Kodif provides case studies with companies like Byte, Reservebar, and Good Eggs. These illustrate how they have successfully used and benefited from Kodif’s platform.

Can I book a demo for Kodif?

Yes, you can book a demo for Kodif directly on their website, which can provide a clear understanding of how the product works and how it can benefit your business.

What is the role of ChatGPT in Kodif?

ChatGPT plays a critical role in Kodif's operations by powering its AI capabilities in customer support automation. It aids in the delivery of consistent, error-free customer service and in increasing customer satisfaction.

How can I contact Kodif?

You can contact Kodif by sending an email to [email protected] or by calling +1 (478) 570-7804. These contact details are provided on their website.

Does Kodif have any specific measures in place for risk and fraud prevention?

In terms of risk and fraud prevention, Kodif leverages contextual customer data and anti-fraud rules with templates to prevent fraud in self-service.

What is Kodif's approach to subscription management?

Kodif manages subscription and cancellation experiences to reduce churn. It targets high-value customers with personalized offers to increase revenue.

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