Markprompt

Markprompt is an AI infrastructure designed for customer support. Its primary role is to streamline communication between customers and support teams using AI.
It has a set of functionality that fits all touchpoints in an agent and customer's journey. Markprompt introduces features like automated responses to customer inquiries, chatbots with automations for processes such as reimbursements, and 1-click integrations with other platforms making it adaptable.
The tool also exhibits a ticket deflection ability, allowing automated responses to common customer questions thereby reducing ticket volume. It includes a feature called Triage that helps categorize, summarize, translate, and preprocess tickets to provide a full picture before action is taken.
Other advanced functionalities include AI draft composer, a feature that automates response composition adhering to a company's brand and tone, and a mechanism that pulls in expert knowledge from various sources, ensuring responses are knowledgeable and up-to-date.
Markprompt is engineered to operate with no-code tools and can be deployed on varying platforms including Sunshine Conversations, Slack, Discord, Zendesk, and Salesforce.
Analyses on customer interactions can be performed to identify and address knowledge gaps. Markprompt also provides API for deeper integration into your product, providing a comprehensive customer support solution.
Releases
Pricing
Prompts & Results
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58,916503v2.5 released 1mo agoFrom $500/mo
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885,874646v1.6 released 27d agoFree + from $12/moReducing manual efforts in first-pass during code-review process helps speed up the "final check" before merging PRs
Pros and Cons
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Q&A
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5,99137v1.0.1 released 10mo agoFree + from $-2CoSupport Customer is a game-changer for businesses looking to improve their customer service. The AI-powered chatbot handles routine inquiries across email, chat, social media, and messaging apps, allowing businesses to provide quick and accurate responses 24/7. It’s amazing how it can handle so many queries automatically, even in multiple languages, and still deliver personalized answers using company data. Plus, it’s easy to integrate with existing systems, and it keeps customer data safe. Overall, it helps reduce costs, improve efficiency, and free up human agents for more complex issues. Highly recommend!
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