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Minded
Overview
Minded is an AI tool that offers Customer Support Resolution as a Service. It aims to help businesses resolve support tickets quickly and efficiently using AI agents.
These agents are trained on the best agents within the organization and can engage in conversations up to 1000 words long, with perfect memory and knowledge.
Minded AI agents are designed to connect to the organization's CRM and can operate any API to take actions on behalf of customers. It can retrieve customer data, access help center articles, and learn from past tickets to provide accurate and personalized solutions.
By analyzing the historical data, Minded can identify similar conversations and provide relevant responses. It can also query the help center to retrieve information based on the context of the ticket.Integrating with any CRM system, Minded can communicate with customers through various channels and is available 24/7.
The tool offers a pay-for-resolution model, where businesses only pay when Minded successfully resolves conversations. Developed by AI experts from Alibaba and Google, Minded prioritizes accuracy and safety at scale.
It can manage complex conversation threads with multiple people simultaneously, allowing it to solve previously impossible cases. Overall, Minded is designed to improve customer support efficiency and resolution rates by leveraging AI technology to automate support ticket resolution processes.
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Top alternatives
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John Griffith🙏 58 karmaJun 16, 2024@GPT TrainerGPT Trainer is run by a highly responsive management team and support staff. Questions are answered quickly, feature requests are incorporated quickly. We have multiple chatbots that are live with GPT Traner, including for Healthcare, hospitality and solar energy providers. We highly recommend for both value and quality.
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WhatsApp and Messenger integrations don't work very well. Support team is very sporadic. Still couldn't get it to work consistently despite best effort to fix.
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Create AI assistants that chat, talk, and answer from your data.OpenHi there, I’m Alix, co-founder of Invent. We’re building the future of Customer Support UX, where humans and AI truly collaborate. Would love to read&hear your thoughts. DM for any questions. We ship fast!
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