Overview

Netomi's AI customer service tool offers an advanced platform that goes beyond traditional chatbots to provide automated customer service and support to enterprise-level businesses.

The tool aims to take care of the customers that businesses have worked hard to win by resolving up to 80% of routine customer queries automatically in real-time.

Netomi's AI customer service offering encompasses a range of products, including conversational AI, email resolution, chat interface, and webforms. Netomi's tool claims to increase support team capacity by 5x and enable a 90% ticket resolution rate.

Plus, the tool can provide customer support in over 100 languages. One of the key features of the tool is its ability to integrate with all customer communication software and back-end business systems, allowing for an end-to-end deep conversational channel integration with current platforms.The AI system powering Netomi's customer service solution uses deep learning technology, creating a unique customer intent model using historical context and current sentiment analysis for higher customer satisfaction rates.

The AI can operate in both autopilot and co-pilot modes, acting as either an automatic or assistive agent, streamlining workflows among customer service representatives.Finally, Netomi's conversational AI-powered solution offers omnichannel conversation capabilities, with customers able to converse using email, chat, messaging, voice, and SMS.

Releases

NetomiInitial

Get notified when a new version of Netomi is released

Notify me

Initial release

May 1, 2020

Initial release of Netomi.

+ Submit new release

By unverified author Claim this AI

Pricing

Pricing model

No Pricing

Use tool

Save

🔗 Copy link

🗳️ Vote Best AI Tool

Featured

Customer support Netomi

Customer support

1,867

No ratings

Overview Releases Alternatives Pricing Pros & Cons Prompts Reviews Q&A

Use tool

Save

Top alternatives

FluxyAI

AI chatbot that supports customers 24/7.

Customer support

Open

20,637
7
3.6

Released 1mo ago
Free + from $20/mo
Share
19,951 www.getfluxyai.com
IllumiChat

From Ticket Backlog to Instant Answers Powered by AI

Customer support

Open

19,928
871
4.8

v2.0 released 3mo ago
Free + from $29/mo
Share
DigitalGenius

Automated ecommerce customer support.

Customer support

Open

19,541
384
3.0

v1.1.1 released 1y ago
No pricing
Share
GPT Trainer

AI Voice and Text Agents with No-Code

Customer support

Open

18,387
142
4.8

2.3 released 7mo ago
Free + from $150
Share
3,379 gpt-trainer.com

John Griffith

🙏 54 karma

Jun 16, 2024

GPT Trainer is run by a highly responsive management team and support staff. Questions are answered quickly, feature requests are incorporated quickly. We have multiple chatbots that are live with GPT Traner, including for Healthcare, hospitality and solar energy providers. We highly recommend for both value and quality.

5313 Reply Share Edit Delete Report
InboxPilot - Custom Trained Chatbot for email and website

Chatbot for Email using your Data!

Customer support

Open

12,671
27
4.6

Released 7mo ago
#46 in Trending
Share
11,315 www.inboxpilot.co

Alex P

🙏 1 karma

May 16, 2025

We've been using InboxPilot for a couple of weeks now, and it’s been a game-changer for my art studio's business! Our admins were drowning in repetitive customer emails while juggling phone calls and front-desk responsibilities, but we had a debate in our team about whether we could afford to hire support specialists. Now, with AI handling emails 24/7, our admins only review the emails that are escalated. I used to notice that emails went unanswered for hours due to the workload, and I'm sure our customer satisfaction has increased significantly since they receive responses right away. Thank you for the tool!

2 Reply Share Edit Delete Report
Invent | AI Assistants

Create AI assistants that chat, talk, and answer from your data.

Customer support

Open

11,105
16
5.0

Released 6d ago
Free + from $0.0009
Share
9,686 www.useinvent.com

Alix Gallardo

🛠️ 1 tool 🙏 10 karma

Oct 27, 2025

Hi there, I’m Alix, co-founder of Invent. We’re building the future of Customer Support UX, where humans and AI truly collaborate. Would love to read&hear your thoughts. DM for any questions. We ship fast!

133 Reply Share Edit Delete Report

Promote AI Claim AI New release

Reviews

No ratings yet.

★ ★ ★ ★ ★ 0

★ ★ ★ ★ 0

★ ★ ★ 0

★ ★ 0

★ 0

How would you rate Netomi?

Help other people by letting them know if this AI was useful.

Your rating

★ ★ ★ ★ ★

Post

Prompts & Results

Title:

Description:

Prompt type*:

Prompt*:

Output type*:

Output*:

Add your own prompts and outputs to help others understand how to use this AI.

Pros and Cons

Pros

Automated customer service

Resolves 80% routine queries

Advanced platform

Supports over 100 languages

Increase team capacity 5x

90% ticket resolution rate

Integrates with all customer communication software

Deep conversational channel integration

Features autopilot and co-pilot modes

Uses deep learning technology

Customer intent modeling

Historical context analysis

Current sentiment analysis

Omnichannel conversation capabilities

Email, chat, messaging, voice, SMS support

Email resolution

Webform support

Real-time issue resolution

Proactive intelligence

Predictive emotional sentiment analysis

View 15 more pros

Cons

Requires third-party integrations

Lacks standalone features

Requires deep learning expertise

No offline capabilities

No explicit data privacy features

Overdependence on historical data

Limited customization options

Predetermined support languages

Co-pilot mode may slow responses

Limited to enterprise-level customers

View 5 more cons

Q&A

What is Netomi?

Netomi is a customer support automated platform that provides enterprise-level businesses with advanced customer service and support solutions. It uses artificial intelligence to automate customer service processes and aid customer service representatives.

How does Netomi use AI to assist businesses with customer service?

Netomi leverages AI to automate and streamline Customer Service processes. It uses deep learning technology to create a unique customer intent model based on historical context and current sentiment analysis. This enhances customer satisfaction rates. The system can operate in both autopilot and co-pilot modes, acting as either an automatic or an assistive agent. It can resolve up to 80% of routine customer queries automatically, in real time.

What specific features does Netomi offer?

Netomi offers a suite of features including conversational AI, which can resolve a substantial percentage of routine customer queries automatically. It also offers a chat interface, email resolution, web forms, and diverse channel support spanning email, chat, messaging, voice, and SMS. Additionally, it features proactive intelligence and predictive emotional sentiment analysis for a more personalized customer experience.

What is the capacity increase for support teams using Netomi?

Netomi claims that its tool can increase a support team's capacity by 5x.

Is Netomi a multilingual tool?

Yes, Netomi can provide customer support in over 100 languages. Its multilingual support capacity significantly enhances customer engagement and support across multiple geographies.

How does Netomi integrate with customer communication software?

Netomi can integrate with all customer communication software and back-end business systems, providing end-to-end deep conversational channel integration. Compatible platforms include Zendesk, Salesforce, Freshdesk, Gladly, Khoros, Shopify, Sprinklr, and Zoho.

+ Show 14 more

What makes Netomi go beyond a traditional chatbot?

Netomi goes beyond a traditional chatbot by offering omnichannel conversation capabilities and combining historical context and current sentiment analysis for higher customer satisfaction. It can interact in autopilot or co-pilot modes, and employs deep learning for superior understanding and response to customer intents.

What technologies power Netomi's system?

Netomi's system employs deep learning technology to understand customer intent based on historical context and current sentiment analysis. This contextual goal-driven AI is designed to drive higher customer satisfaction rates.

What is autopilot and co-pilot mode in Netomi?

In Netomi, autopilot and co-pilot modes refer to the roles the AI can take within customer service operations. Autopilot mode allows the AI to act as a full automatic agent resolving customer queries. In co-pilot mode, the AI drafts responses or makes suggestions, which the human agents can confirm or use to make better-informed decisions.

Which communication channels does Netomi support?

Netomi provides an omnichannel customer experience, with support for conversations across multiple communication channels such as email, chat, messaging, voice, and SMS.

Does Netomi provide real-time solutions to customer queries?

Yes, Netomi provides real-time solutions to customer queries. It is reported to resolve up to 80% of routine customer queries automatically in real time.

How does Netomi utilize historical context and sentiment analysis?

Netomi's system understands customer intent by analyzing both historical context and current sentiment. By factoring in the history and sentiment of customer interactions, the system can create more accurate and personalized responses, thereby increasing customer satisfaction rates.

Does Netomi provide support for email services?

Yes, Netomi provides an AI-powered email automation solution called 'Conversational Email Resolution' which enables real-time personalized resolutions, significantly reducing the traditional wait times associated with email responses.

What is the 'Conversational AI' Netomi offers?

Conversational AI is a feature offered by Netomi that employs artificial intelligence to automate and enhance customer interactions. This feature can handle and resolve up to 80% of routine customer enquiries, reducing resolution time and support costs.

Which business systems can Netomi integrate with?

Netomi provides the ability to integrate with all customer communication software and back-end business systems. This allows for deep integration of historical data and context, providing a more robust and responsive customer support service.

Can Netomi handle customer interaction via SMS?

Yes, Netomi supports customer interaction via SMS, allowing companies to offer real-time, personal customer support on this communication channel.

Can Netomi's AI provide support in voice format?

Yes, Netomi supports voice communication as one of its channels for customer service. This feature is part of its omnichannel customer support capabilities, providing convenience and accessibility for customers to engage with the service in a variety of ways.

Does Netomi's tool offer predictive emotional sentiment analysis?

Yes, Netomi offers predictive emotional sentiment analysis. It can detect and learn subtle variations in emotional and sentimental language, allowing the system to proactively address issues and foster customer engagement.

Can Netomi's system operate entirely autonomously?

Yes, Netomi's AI can operate entirely autonomously in its autopilot mode. In this mode, the AI acts as a full automatic agent, handling and resolving customer queries without requiring human intervention.

In what industries can Netomi's solution be useful?

Netomi's solution can be used in a variety of industries including ecommerce, entertainment, fintech, SaaS, telecommunications, and travel & hospitality.

Ask a question

Submit

Search

Netomi

Overview

Releases

Pricing

Top alternatives

Related topics

Reviews

How would you rate Netomi?

Prompts & Results

Pros and Cons

Pros

View 15 more pros

Cons

View 5 more cons

Q&A

Search

Overview

Releases

Pricing

Top alternatives

Related topics

Reviews

How would you rate Netomi?

Prompts & Results

Pros and Cons

Pros

View 15 more pros

Cons

View 5 more cons

Q&A

Help

People also viewed

Feedback and Incident Report

AI Options