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Open CX
Supercharge support with AI: Solve 80% of queries instantly.
Go to 📞 Customer support
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Open CX
Inputs:
Outputs:
Supercharge support with AI: Solve 80% of queries instantly.
Most popular alternative: IllumiChat (871 saves)
By unverified author Claim this AI
Open - Customer Support on AI Autopilot is an artificial intelligence-powered tool designed to streamline and automate customer service operations across various channels.
It is tailored to significantly reduce the volume of incoming customer inquiries by providing immediate responses and solutions. This tool enables businesses to manage customer interactions effectively on multiple communication avenues including phone, email, and web platforms.
Leveraging advanced artificial intelligence capabilities, it works to understand the nuances of customer queries and responds appropriately in real-time.
This results in quicker resolution times and increased customer satisfaction. This platform is useful for any business or organization that deals with a high inflow of customer queries and is looking to optimize their customer support process.
Its ability to function autonomously can alleviate the workload of support teams, allowing them to focus on more complex tasks that require human intervention.
It is important to point out that while the tool provides a high level of automated resolutions, its effectiveness might be contingent on the complexity and nature of support requests encountered.
Please refer to the provider for specific figures and capabilities.
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Releases
Get notified when a new version of Open CX is released
Notify me
July 7, 2024
Initial release of Open CX.
Pricing
Pricing model
Paid
Paid options from
$499/month
Billing frequency
Monthly
Refund policy
No Refunds
Prompts & Results
Add your own prompts and outputs to help others understand how to use this AI.
Open CX was manually vetted by our editorial team and was first featured on July 7th 2024.
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39,04528Released 24d agoFree + from $19.99/mo
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6,5705Released 17h agoFree + from $10
Really handy tool — just double-click and it drops in things like videos, FAQs, or product blocks. Makes blog posts way more engaging without any extra hassle.
Pros and Cons
Pros
Real-time response
Multichannel support
Reduces incoming inquiries volume
Immediate responses and solutions
Interacts on phone, email, web
Understands query nuances
Increases customer satisfaction
Useful for high-query businesses
Optimizes support process
Functions autonomously
Alleviates support teams' workload
Frees staff for complex tasks
Highly automated resolutions
Quick resolution times
View 9 more pros
Cons
Limited understanding of complex queries
Dependency on nature of requests
Possibly overwhelming in high volume
May miss context in fast-paced conversations
Not suitable for complex problem-solving tasks
Requires human supervision for effectiveness
Might lack personalization
May not integrate with all platforms
No mentioned offline functionality
Limited disclosure on specific capabilities
View 5 more cons
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Q&A
What is Open CX Open - Customer Support on AI Autopilot?
Open CX Open - Customer Support on AI Autopilot is an artificial intelligence-powered tool that is designed specifically to streamline and automate customer service operations across an array of channels.
What channels does Open support for customer service?
Open CX Open supports customer service across various channels which include phone, email, and web platforms.
How does Open CX Open help reduce the volume of customer inquiries?
Open CX Open reduces the volume of customer inquiries by autonomously providing immediate responses and solutions. It uses AI to understand the nuances of customer queries and respond to them instantly.
Can Open CX Open understand and respond to customer queries in real-time?
Yes, Open CX Open can understand and respond to customer queries in real time. It uses advanced AI capabilities to process and understand the nature of queries and provide satisfactory responses instantly.
How does Open improve customer satisfaction rates?
Open increases customer satisfaction rates by providing quick and immediate responses to customer queries. The faster resolution times and precise results lead to enhanced customer satisfaction.
What types of businesses or organizations can benefit from Open CX Open?
Any business or organization that deals with a high volume of customer queries can benefit from Open CX Open. It's particularly beneficial for businesses looking to optimize their customer support process and reduce workload.
+ Show 14 more
Ask a question
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This is a fantastic tool for creating a bespoke chatbot that understands the nuances of your business. It's so easy to set up, works with all the platforms I use, like Slack, Google Drive, Notion, and Zapier, and it's massively helped with customer service queries. Would definitely recommend. -
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This its best AI bot i have used, its very quick and accurate, nice experience, its like im talking to real human with all emotions -
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