Overview

Quidget is an AI-driven tool designed to automate a significant proportion of basic customer inquiries in multiple languages, offering instant, reliable 24/7 support.

This tool saves time and reduces support costs by handling repetitive inquiries and allowing support teams to focus on more in-depth assistance. Backed by 14 years of customer experience expertise, Quidget provides a setup that is simple and intuitive, taking only a few minutes to customize and deploy on your website.

Firstly, it uses your website and knowledge base data to train the AI customer service agent. Secondly, you can personalize the AI agent to match your brands style with custom colors, logos, and instructions.

Lastly, it begins resolving customer issues automatically, providing detailed reports that offer valuable insights into customer engagement, support team performance, and service efficiency.

Additionally, Quidget supports multiple language responses, automatically switching to match the customers language preference. Its AI agent can be easily integrated with systems such as Euphoric.ai, Zendesk, Google Docs, and communication platforms such as WhatsApp, Viber, Slack, and Messenger.

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Initial release

May 22, 2024

Initial release of Quidget.

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Pricing model

Freemium

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$16/month

Billing frequency

Monthly

Refund policy

No Refunds

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Pros and Cons

Pros

Automates 80% customer inquiries

Supports 80+ languages

24/7 availability

Reduces support costs

Efficient setup and deployment

Handles repetitive inquiries

Detailed reports on engagement

Integrates with existing systems

Google Docs, WhatsApp, Slack compatibility

Multi-platform support (Viber, Messenger)

Supports language detection

Boosts team efficiency

Short setup time

Real-time customer assistance

Automatically resolves customer issues

Performance tracking and reporting

Effective repetitive inquiry handling

Quick response times

Conference with multiple tools

Tailored chat widgets

Provides overviews of customer interactions

Easy team management setup

Instant and relevant support answers

Reads from multiple data sources

High satisfaction ratings on GetApp, Capterra

Uncomplicated usage and integration

Automated responses feel human

Quick search help content

Handles common customer questions

Save support agent 3 hours/day

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Cons

Only basic inquiries automated

Limited customization options

Relies on site data

No voice support

Integrates only certain systems

Requires initial data input

May miss complex issues

Potential language translation inaccuracies

View 3 more cons

Q&A

What is Quidget?

Quidget is a 24/7 AI assistant that automates 80% of basic customer inquiries in multiple languages. By quickly searching and leveraging your existing website and knowledge base data, Quidget responds instantly to customer questions, and if more help is needed, it collects the customer's email and escalates the issue to a human.

What is the setup process for Quidget?

Setting up Quidget entails a three-step process. Step one involves training the AI agent using your website and knowledge base data. This step is quick, taking only a few minutes for your agent to start answering customer questions. The second step is customizing your AI agent to match your brand's style with custom colors and logos, and personalize it with custom instructions. The final step is the operation phase where Quidget's AI agent begins resolving customer issues, handling 80% of your tier 1 support questions.

How does Quidget use my website data?

Quidget uses your website and knowledge base data to train the AI customer service agent. The more data sources you provide, the smarter the chatbot becomes. This allows the tool to understand and answer customer queries more efficiently and accurately.

How can I personalize Quidget to fit my brand style?

You can personalize Quidget to match your brand style by customizing the AI agent with your brand's colors and logos. You can even tailor the chatbot's personality to reflect your brand's tone and manner through custom instructions.

What type of customer issues does Quidget resolve?

Quidget primarily tackles basic tier 1 customer support issues. It automates responses to common questions, helping to resolve simple inquiries. This ranges from product-related inquiries, shipping and delivery questions, to account-related issues and more.

What sort of reports does Quidget provide?

Quidget offers detailed reports that provide valuable insights into customer interactions, support team performance, and overall service efficiency. These insights help in making data-driven decisions that could improve customer service and business operations.

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How does Quidget support non-English speaking customers?

For non-English speaking customers, Quidget has multi-language support and can respond in over 80 different languages. The AI agent automatically switches to match the customer's preferred language, ensuring a smooth and personalized customer experience.

What systems can Quidget be integrated with?

Quidget can be easily integrated with systems like Euphoric.ai, Zendesk, and Google Docs. Additionally, it seamlessly integrates with communication platforms like WhatsApp, Viber, Slack, and Facebook Messenger, facilitating a unified approach to customer service.

What proportion of customer inquiries does Quidget handle?

Quidget has been designed to automate and handle up to 80% of basic customer inquiries, freeing your support team to focus on more complex issues.

What is the process of customizing Quidget?

Customizing Quidget involves modifying your AI agent to fit right in on your website with custom colors and logos. Additionally, you can adjust the AI's tone and manner to mirror your own brand's personality through custom instructions.

What languages does Quidget support?

Quidget supports responses in over 80 languages, ensuring a far-reaching and inclusive customer support experience for diverse language speakers.

How does Quidget contribute to cost reduction?

Quidget contributes to cost reduction by automating 80% of tier 1 support questions, resulting in less time spent by human agents on common and repetitive tasks. This frees up your team for more personalized care, complex problem-solving, and proactive support, consequently reducing overall support costs.

How does it handle multiple language responses?

Quidget handles multiple language responses by utilizing its AI language detection capabilities. The AI agent can automatically switch to match the customer's language preference, ensuring seamless and personalized communication.

What platforms is Quidget compatible with for integration?

Quidget is compatible with systems such as Euphoric.ai, Zendesk, Google Docs, and platforms such as WhatsApp, Viber, Slack, and Facebook Messenger. This easy integration enables managing and controlling your various support channels from a centralized place.

How does Quidget improve customer engagement?

Quidget enhances customer engagement by providing quick responses, reliable information, and continuous support. It also provides a personalized service by adjusting its responses according to the preferred language of the customer.

What bits of customer service does Quidget automate?

Quidget automates routine responses to common questions, handing 80% of basic customer inquiries. This includes any repetitive tier 1 support questions, allowing your human support team to focus on more complex and individual customer issues.

What is included in Quidget's performance reporting feature?

Quidget's performance reporting feature includes monitoring of engaged customers, messages, and attachments. It offers detailed reports providing valuable insights into customer interactions, support team output, and service efficiency.

How does Quidget help with real-time assistance?

Quidget contributes to real-time assistance by offering instant, reliable answers to customers 24/7. It's able to quickly scour your help content and provide appropriate responses, ensuring customers get the help they need at any time.

What data training capabilities does Quidget have?

Quidget has an extensive data training capability. By using your website and knowledge base information, it trains the AI customer service agent to understand customer inquiries better and provide appropriate responses.

What CRM systems can Quidget integrate with?

Quidget can be integrated with customer relationship management (CRM) systems such as Euphoric.ai and Zendesk. This makes it easier to manage and monitor customer interactions across multiple channels from a single platform.

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