Rocket
Mini tools
FluxyAI
IllumiChat
DigitalGenius
GPT Trainer
InboxPilot - Custom Trained Chatbot for email and website
Jotform AI Agents
Twig AI
CustomGPT.ai
Supermoon
eesel AI
CoSupport AI
ChatHelp.ai
GaliChat
Tidio Copilot
Tekst
Brainfish
Aide
ChatWebpage
Chatfuel AI
Algo
FirstSign AI
CleeAI
Bika.ai
Crust AI
Avataar's GenAI Creator
Neferdata
AI Agents
Articula
Ridvay
Activepieces
Cognition by Mindcorp
Calk AI
Kong.ai
UiPath
Cubeo
Quixl
Omniaseo
Abstra
Olivya
Chief AI Operations Officer
Jason AI
Vuepak
Cora Intelligence
Chatsimple AI Sales Chatbot
Extruct AI
MagicBlocks
Splutter AI
Syndie.io
Strama
MagicForm
GodmodeHQ
NoForm
Solda AI
GoAgentic
Sellestial
Pod
Elephant
SalesMirror
Sales Stack
Certainly
Supportlogic
GPT Trainer
Hexoloop
Tidio Copilot
Asyntai
Angel CX
Pod AI
IllumiChat
Overview
SupportLogic is a Support Experience Management Platform that utilizes predictive and generative AI to help businesses protect their brand experience by predicting and preventing customer escalations.
The platform extracts customer sentiment signals in real-time, allowing companies to observe and act on the voice of the customer. With SupportLogic, businesses can allocate resources more effectively by predicting and preventing escalations.
It goes beyond traditional customer surveys to unlock the voice of the customer, providing sentiment analysis to better understand customer sentiment.
The platform also offers backlog management to improve support response and reduce time to resolution, as well as intelligent case routing to assign the right resource to every customer issue and enhance customer satisfaction.SupportLogic provides proactive alerts to solve issues faster by alerting stakeholders across the organization.
It also offers account health management to analyze support outcomes and monitor at-risk accounts. The platform supports swarming and collaboration by looping in experts into customer issues using preferred messaging apps.In addition, SupportLogic offers various features to enhance agent productivity, such as case summarization using generative AI for quick troubleshooting, priority assist to predict escalations and reduce case handling time, and case response assist for confident engagement with generative AI-fueled responses.
The platform also offers translation assist to empower agents to resolve cases in any language, screen recording for personalized support, and voice analytics to detect call quality and provide coaching.SupportLogic integrates with existing ticketing systems and applications, is compliant with security standards, and offers resources, events, webinars, and a blog to stay updated on AI in customer support and industry best practices.
Releases
Top alternatives
-
20,3857Released 1mo agoFree + from $20/mo
-
19,895871v2.0 released 3mo agoFree + from $29/mo
-
19,516384v1.1.1 released 1y agoNo pricing
-
15,0631382.3 released 7mo agoFree + from $150John Griffith🙏 53 karmaJun 16, 2024GPT Trainer is run by a highly responsive management team and support staff. Questions are answered quickly, feature requests are incorporated quickly. We have multiple chatbots that are live with GPT Traner, including for Healthcare, hospitality and solar energy providers. We highly recommend for both value and quality.
-
Chatbot for Email using your Data!Open12,41727Released 7mo agoFree + from $9/moWe've been using InboxPilot for a couple of weeks now, and it’s been a game-changer for my art studio's business! Our admins were drowning in repetitive customer emails while juggling phone calls and front-desk responsibilities, but we had a debate in our team about whether we could afford to hire support specialists. Now, with AI handling emails 24/7, our admins only review the emails that are escalated. I used to notice that emails went unanswered for hours due to the workload, and I'm sure our customer satisfaction has increased significantly since they receive responses right away. Thank you for the tool! -
8,03327Released 8mo agoFree + from $34
