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Supportlogic
SupportLogic is a Support Experience Management Platform that utilizes predictive and generative AI to help businesses protect their brand experience by predicting and preventing customer escalations.
The platform extracts customer sentiment signals in real-time, allowing companies to observe and act on the voice of the customer. With SupportLogic, businesses can allocate resources more effectively by predicting and preventing escalations.
It goes beyond traditional customer surveys to unlock the voice of the customer, providing sentiment analysis to better understand customer sentiment.
The platform also offers backlog management to improve support response and reduce time to resolution, as well as intelligent case routing to assign the right resource to every customer issue and enhance customer satisfaction.SupportLogic provides proactive alerts to solve issues faster by alerting stakeholders across the organization.
It also offers account health management to analyze support outcomes and monitor at-risk accounts. The platform supports swarming and collaboration by looping in experts into customer issues using preferred messaging apps.In addition, SupportLogic offers various features to enhance agent productivity, such as case summarization using generative AI for quick troubleshooting, priority assist to predict escalations and reduce case handling time, and case response assist for confident engagement with generative AI-fueled responses.
The platform also offers translation assist to empower agents to resolve cases in any language, screen recording for personalized support, and voice analytics to detect call quality and provide coaching.SupportLogic integrates with existing ticketing systems and applications, is compliant with security standards, and offers resources, events, webinars, and a blog to stay updated on AI in customer support and industry best practices.
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17,47027Released 1mo agoFree + from $32.68/mo
Quick update: Verify is now live on the Microsoft Edge Add-ons store in addition to Chrome. Same one-click resume red flag check in seconds. Same free first-day trial. Now available in whichever browser your team uses most. Recruiters are already catching issues their ATS missed... sometimes on the very first resume they check. If you’ve been meaning to test it, this is your sign → https://microsoftedge.microsoft.com/addons/detail/hiiappghgofoiionoeloemlkcankbpka -
19,23120Released 17d agoFree + from $19.99/mo
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5,88237v1.0.1 released 9mo agoFree + from $-2CoSupport Customer is a game-changer for businesses looking to improve their customer service. The AI-powered chatbot handles routine inquiries across email, chat, social media, and messaging apps, allowing businesses to provide quick and accurate responses 24/7. It’s amazing how it can handle so many queries automatically, even in multiple languages, and still deliver personalized answers using company data. Plus, it’s easy to integrate with existing systems, and it keeps customer data safe. Overall, it helps reduce costs, improve efficiency, and free up human agents for more complex issues. Highly recommend!
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