Overview

Tidio Copilot is a free AI assistant designed to help boost productivity in customer service teams. It does this by suggesting responses based on previously handled conversations across different platforms like Zendesk, Intercom, Gorgias, or Gmail.

Copilot works by analyzing conversations across all channels, including live chat, email, and social media, to generate accurate, on-brand responses. To ensure factual responses, content from your website and FAQs can be added to Copilot's knowledge base.

This tool doesn't require any platform migration as it operates as a Chrome extension that overlays suggestions on your existing helpdesk. Focused on data security, Tidio Copilot integrates Anthropic's Claude AI which is compliant with best-in-class security, encryption, GDPR, and CCPA standards.

Tidio Copilot is a free tool, offering enterprise-grade AI assistance. With Copilot, customer service professionals can automate a significant portion of their workload, allowing them to work smarter.

It is part of the Tidio ecosystem which is used by businesses globally to improve sales, support, and customer service automation.

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Tidio CopilotInitial

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Initial release

July 5, 2025

Maryia Fokina

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Initial release of Tidio Copilot.

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Maryia Fokina

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Joined: July 2025

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Pros and Cons

Pros

Boosts customer service productivity

Suggests based on past conversations

Zendesk, Intercom, Gorgias, Gmail integration

Analyzes conversations across channels

Generates accurate, on-brand responses

Uses website content and FAQs

No platform migration required

Chrome extension

Best-in-class security and encryption

GDPR compliant

CCPA compliant

Automates 30% of support tasks

Part of Tidio ecosystem

Improves sales, support, automation

Customizable knowledge base

Works with existing helpdesk

Non-disruptive workflow integration

Real-time analysis

Recommended by 300k+ businesses

Works on live chat

Works on email

Works on social media

Secure data handling

Encrypted data at rest and transit

Improves customer service efficiency

Support task automation

Sales improvement capability

Lyro integration

Resolves 70% of inquiries without human intervention

Scalable for growth-focused companies

Data retention practices

HTTPS data encryption during transfer

View 27 more pros

Cons

Chrome-only extension

Dependent on previous conversations

Limited automation (30%)

Not standalone tool

No customization in responses

Reliant on company knowledge base

No multilingual support mentioned

Predictivity based on specific integrations

No API integration mentioned

Limited to certain platforms (Zendesk, Gmail, etc.)

View 5 more cons

Q&A

What is Tidio Copilot?

Tidio Copilot is a free AI assistant designed to enhance productivity in customer service teams by suggesting responses based on previously handled conversations across multiple platforms.

How does Tidio Copilot work?

Tidio Copilot works by analyzing conversations across all channels, such as live chat, email, and social media. Based on these analyses, it generates accurate, on-brand responses aligned with previously handled conversations and additional inputs from your website and FAQs.

How does Tidio Copilot boost productivity in customer service?

Tidio Copilot boosts productivity by automatically suggesting responses based on historical data, thus reducing the time and effort spent on crafting responses. It can automate as much as 30% of support tasks, allowing customer service professionals to focus on more complex tasks.

Does Tidio Copilot support integration with platforms like Zendesk, Intercom, Gorgias, and Gmail?

Yes, Tidio Copilot supports integration with platforms like Zendesk, Intercom, Gorgias, and Gmail. This facilitates a seamless flow of data and information across all service channels, and ensures Copilot's response suggestions are as accurate and consistent as possible.

How does Tidio Copilot analyze conversations to suggest responses?

Through machine learning and advanced AI algorithms, Tidio Copilot examines past and ongoing conversations across live chat, email, and social media. It recognizes patterns and uses these learnings to generate accurate, on-brand responses.

Where can content be added to improve the factual accuracy of Tidio Copilot's responses?

Content and FAQs from your website can be added to Copilot's knowledge base to improve the factual accuracy of its responses.

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Is it necessary to migrate platforms to use Tidio Copilot?

No, platform migration is not necessary to use Tidio Copilot. It operates as a Chrome extension that overlays suggestions on your existing helpdesk.

How does Tidio Copilot operate as a Chrome extension?

Tidio Copilot works as a Chrome extension that provides an overlay on your existing helpdesk. This overlay presents suggested responses based on past and ongoing conversations, allowing users to select, modify, or ignore these suggestions as needed.

What measures does Tidio Copilot take to ensure data security?

Data security on Tidio Copilot is ensured through integration with Anthropic's Claude AI, which applies best-in-class security measures and encryption. As a result, all user data on Copilot is protected and secure.

Is Tidio Copilot GDPR and CCPA compliant?

Yes, Tidio Copilot is GDPR and CCPA compliant, as it follows the latest rules and regulations for data handling and retention, ensuring complete data safety and compliance.

Is Tidio Copilot really a free tool?

Yes, Tidio Copilot is a completely free tool that provides enterprise-grade AI assistance.

How much of the workload can Tidio Copilot automate for customer service professionals?

Tidio Copilot can automate up to 30% of the workload for customer service professionals, reducing the volume of routine tasks and enabling them to concentrate on more important or complex issues.

What is the Tidio ecosystem?

The Tidio ecosystem refers to an integrated system of tools from Tidio, tailored to improve sales, support, and customer service automation for businesses around the world.

How can Tidio Copilot help in improving sales, support, and customer service automation?

Tidio Copilot improves sales, support, and customer service automation by reducing routine customer service tasks and streamlining responses. This facilitates faster and more efficient customer service, ultimately enhancing customer satisfaction and contributing to improved sales and customer service metrics.

How does the 'Helpdesk Overlay' feature of Tidio Copilot work?

The 'Helpdesk Overlay' feature of Tidio Copilot works by providing an additional layer on your existing helpdesk interface through a Chrome extension. This layer presents suggested responses based on past and ongoing conversations, and it can be used, modified, or ignored according to the user's discretion.

Does Tidio Copilot use Claude AI technology?

Yes, Tidio Copilot incorporates Claude AI technology from Anthropic. This technology enhances response suggestions and promotes best-in-class data security.

Do I need to have a Tidio account to use the Copilot?

Yes, a Tidio account is required to utilize Tidio Copilot. The free Tidio account allows you to link your helpdesk and other platforms to facilitate data flow and enable AI response outcomes.

What's Anthropic's role in Tidio Copilot?

Anthropic contributes the Claude AI technology integrated into Tidio Copilot, which provides enhanced data analysis, response generation, and data security.

Does Tidio Copilot generate responses for social media interactions as well?

Yes, Tidio Copilot does generate responses for social media interactions. It analyzes discussions across all channels, including live chat, email, and social media to generate accurate responses.

How does the 'Product recommendation' feature work in Tidio Copilot?

The 'Product recommendation' feature in Tidio Copilot works by analyzing customer inquiries and providing apposite product recommendations based on those inquiries.

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Tidio Copilot

Overview