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Tidio Copilot
Let AI answer for you, automating 30% of support tasks.
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Tidio Copilot
Inputs:
Outputs:
Let AI answer for you, automating 30% of support tasks.
Most popular alternative: IllumiChat (871 saves)
Author
Maryia Fokina
🛠️ 1 tool
Tidio Copilot is a free AI assistant designed to help boost productivity in customer service teams. It does this by suggesting responses based on previously handled conversations across different platforms like Zendesk, Intercom, Gorgias, or Gmail.
Copilot works by analyzing conversations across all channels, including live chat, email, and social media, to generate accurate, on-brand responses. To ensure factual responses, content from your website and FAQs can be added to Copilot's knowledge base.
This tool doesn't require any platform migration as it operates as a Chrome extension that overlays suggestions on your existing helpdesk. Focused on data security, Tidio Copilot integrates Anthropic's Claude AI which is compliant with best-in-class security, encryption, GDPR, and CCPA standards.
Tidio Copilot is a free tool, offering enterprise-grade AI assistance. With Copilot, customer service professionals can automate a significant portion of their workload, allowing them to work smarter.
It is part of the Tidio ecosystem which is used by businesses globally to improve sales, support, and customer service automation.
Show more
Releases
Get notified when a new version of Tidio Copilot is released
Notify me
July 5, 2025
Maryia Fokina
Initial release of Tidio Copilot.
Pricing
Pricing model
Free
Paid options from
Free
Prompts & Results
Add your own prompts and outputs to help others understand how to use this AI.
Tidio Copilot was manually vetted by our editorial team and was first featured on July 5th 2025.
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64,552509v2.5 released 1mo agoFrom $500/mo
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897,641650v1.6 released 29d agoFree + from $12/mo
Reducing manual efforts in first-pass during code-review process helps speed up the "final check" before merging PRs
Pros and Cons
Pros
Boosts customer service productivity
Suggests based on past conversations
Zendesk, Intercom, Gorgias, Gmail integration
Analyzes conversations across channels
Generates accurate, on-brand responses
Uses website content and FAQs
No platform migration required
Chrome extension
Best-in-class security and encryption
GDPR compliant
CCPA compliant
Automates 30% of support tasks
Part of Tidio ecosystem
Improves sales, support, automation
Customizable knowledge base
Works with existing helpdesk
Non-disruptive workflow integration
Real-time analysis
Recommended by 300k+ businesses
Works on live chat
Works on email
Works on social media
Secure data handling
Encrypted data at rest and transit
Improves customer service efficiency
Support task automation
Sales improvement capability
Lyro integration
Resolves 70% of inquiries without human intervention
Scalable for growth-focused companies
Data retention practices
HTTPS data encryption during transfer
View 27 more pros
Cons
Chrome-only extension
Dependent on previous conversations
Limited automation (30%)
Not standalone tool
No customization in responses
Reliant on company knowledge base
No multilingual support mentioned
Predictivity based on specific integrations
No API integration mentioned
Limited to certain platforms (Zendesk, Gmail, etc.)
View 5 more cons
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Q&A
What is Tidio Copilot?
Tidio Copilot is a free AI assistant designed to enhance productivity in customer service teams by suggesting responses based on previously handled conversations across multiple platforms.
How does Tidio Copilot work?
Tidio Copilot works by analyzing conversations across all channels, such as live chat, email, and social media. Based on these analyses, it generates accurate, on-brand responses aligned with previously handled conversations and additional inputs from your website and FAQs.
How does Tidio Copilot boost productivity in customer service?
Tidio Copilot boosts productivity by automatically suggesting responses based on historical data, thus reducing the time and effort spent on crafting responses. It can automate as much as 30% of support tasks, allowing customer service professionals to focus on more complex tasks.
Does Tidio Copilot support integration with platforms like Zendesk, Intercom, Gorgias, and Gmail?
Yes, Tidio Copilot supports integration with platforms like Zendesk, Intercom, Gorgias, and Gmail. This facilitates a seamless flow of data and information across all service channels, and ensures Copilot's response suggestions are as accurate and consistent as possible.
How does Tidio Copilot analyze conversations to suggest responses?
Through machine learning and advanced AI algorithms, Tidio Copilot examines past and ongoing conversations across live chat, email, and social media. It recognizes patterns and uses these learnings to generate accurate, on-brand responses.
Where can content be added to improve the factual accuracy of Tidio Copilot's responses?
Content and FAQs from your website can be added to Copilot's knowledge base to improve the factual accuracy of its responses.
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