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Overview

Unless is a no-code AI tool developed to promote customer success within compliance-driven markets. It equips legacy systems with conversational AI agents aimed at enhancing customer success without compliance concerns.

The AI tool is engineered to integrate into customer operations and provide instant answers, reducing the number of support requests and increasing efficiency.

It uses generative AI to assist in resolving user inquiries round-the-clock via personalized dialogue. The AI tool can also help in providing contextual assistance on websites or dashboards.In addition, Unless offers an internal assistance function for team members.

This helps reduce resolution time via automation and coaching and makes complex information accessible. Utilizing the tool can result in time reductions and increase in efficiency.

Natural conversations can be had with both employees and customers, across various channels and use cases in multiple languages. The AI tool also understands and connects all company knowledge resources, allowing it to resolve contextual issues like a support team.Unless also acts on behalf of users and can complete tasks related to your services, even interacting with the user interface.

The efficient implementation process enables users to add AI features to any web interface. The tool helps improve the quality of internal knowledge bases by identifying structural flaws and inconsistencies in a continuous feedback loop.

The platform is an easy-to-use solution for organizations looking to integrate generative AI into their operations, which can be monitored easily without requiring coding skills.All in all, Unless assures security and guaranteed availability, meeting the highest standards for regulated markets.

It assists organizations in improving operations with AI feedback, reducing support tickets, and enhancing customer interactions.

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December 2, 2023

Initial release of Unless.

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Pros and Cons

Pros

No-code platform

Designed for regulated industries

Supports legacy systems

Provides instant answers

Reduces support requests

Enhances operational efficiency

24/7 user support

Offers personalized dialogue

Contextual assistance functionality

Integrates into customer operations

Reduces resolution time

Automation feature

Coaching feature

Access to complex info

Time reduction

Supports multiple languages

Insight into company knowledge

Can complete user tasks

Interacts with user interface

Efficient implementation process

Improves knowledge base quality

Identifies flaws and inconsistencies

Provides feedback loop

Easy-to-use solution

Monitors operations without coding

Enhanced security features

Guaranteed availability

Reduces support tickets

Improves customer interaction

Omnichannel support

Trivial implementation effort

Improves internal documentation

Regulatory compliance

Highly secure

In-built DDoS protection

Global performance assurance

Fine-grained data governance

Confidentiality measures in place

Top-notch privacy protection

Quality assurance systems

Continuous testing feature

Sentiment analysis feature

User feedback integration

Real-time data management

Data and privacy center

Supports 75+ global locations

Shielded Lambda containers

Audience-based access delivery

View 43 more pros

Cons

No multi-platform compatibility

Lacks third-party integrations

Limited customizability

May overload legacy systems

No offline functionality

Rigid UI interaction

Lack of precise tool control

Limited capacity for large datasets

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Q&A

What is Unless designed for?

Unless is designed to promote customer success within compliance-driven markets such as finance, insurance, and healthcare. It equips legacy systems with conversational AI agents to enhance customer success without raising compliance concerns.

How do I integrate Unless into customer operations?

To integrate Unless into customer operations, it requires an efficient implementation process that allows users to add AI features to any web interface. The integration is done in a manner that the AI understands and connects all company knowledge resources to provide instant answers, reduce the number of support requests, and increase efficiency.

What kind of AI does Unless use to resolve user inquiries?

Unless uses generative AI to assist in resolving user inquiries. The AI can provide round-the-clock personalized dialogue to help resolve issues and enquiries.

Can Unless provide assistance on websites or dashboards?

Yes, Unless can provide contextual assistance on websites or dashboards. It leverages AI-powered chat, tooltips, alert boxes, and other resources to enhance the user experience on websites or dashboards.

How does the internal assistance function in Unless work?

The internal assistance function in Unless works by reducing resolution time via automation and coaching. It makes complex information accessible to all team members, aiding in resolving contextual issues and reducing the overall response time.

What reductions and efficiencies can Unless provide?

Unless can provide significant time reductions and efficiency gains. It is capable of deflecting up to 50% of tickets on websites, 30% in client portals and it can increase internal assistant efficiency by up to 20% leading to a total time reduction of 58%.

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Can Unless have conversations in multiple languages?

Yes, Unless supports natural conversations across different channels and use cases in multiple languages. This allows both employees and customers globally to use the tool effectively.

How does Unless understand company knowledge resources?

Unless understands company knowledge resources by connecting all these resources. It has the capability to master all corporate knowledge, including documents, FAQs and website content. The resulting deep understanding of your business and organization allows it to resolve contextual issues like a support team.

Can Unless perform tasks related to my services?

Yes, Unless can perform tasks related to your services. The AI tool acts on behalf of users and can complete related tasks, even interacting with the user interface of your services.

Do I need coding skills to monitor Unless?

No, coding skills are not necessary to monitor Unless. The platform is user-friendly and has been designed for ease of use, allowing organizations to seamlessly integrate, configure, deploy and monitor AI in their operations without requiring any coding knowledge.

How secure is Unless?

Unless assures security and meets the highest standards for regulated markets. It uses architecture fortified with firewalls, advanced encryption, shielded Lambda containers, and extensive DDoS protection to keep your data safe. It guarantees availability and offers premium data governance options.

What improvements can Unless assist organizations with?

Unless assists organizations in improving operations with AI feedback, reducing support tickets, enhancing customer interactions, and improving the quality of internal knowledge bases by identifying structural flaws and inconsistencies.

Is there a difference between implementing Unless and other AI tools?

An edge Unless has over other AI tools is its ease of implementation. Implementing a compliant enterprise solution can be done in days using Unless's proprietary feature delivery technology. Also, the platform offers larger organizations extensive features, security, privacy measures which are typically lacking in startup solutions.

Can Unless recognize structural flaws in my internal knowledge bases?

Yes, Unless can recognize and identify structural flaws in your internal knowledge bases. As part of its continuous feedback loop, the tool helps improve the quality of internal documentation by pinpointing inconsistencies and structural errors.

Who can use the Unless tool?

The Unless tool can be used by large organizations, particularly those operating in heavily regulated markets like finance, insurance, and healthcare. It can also be used by customer service teams, support staff, and other employees who need to access company knowledge resources to provide support and answer inquiries.

What is the implementation process for Unless?

The implementation process for Unless is direct and straightforward. It involves training the AI with source material such as website content, FAQs or other documents. Thereafter, a conversation channel is configured with either component templates, custom components or AI plugins. Then, a context is provided enabling the AI to gather knowledge of your aims and goals. The component is customized and dropped into the product interface. Finally, the tool is monitored through dashboards and sentiment analysis.

What is the primary function of Unless?

The primary function of Unless is to equip legacy systems with conversational AI agents aimed at enhancing customer success without compliance concerns. It reduces support requests, increases efficiency, and improves quality of internal knowledge bases, all the while meeting the highest standards for regulated markets.

Can Unless be tailored to regulated markets?

Yes, Unless can be tailored to regulated markets. It is built using a compliance-by-design approach that goes far beyond adhering to regulations like the GDPR and the AI Act. This makes it ideal for industries with strict standards such as finance, insurance and healthcare.

How does Unless improve operations with AI feedback?

Unless improves operations with AI feedback through a number of strategies. Among these are by reducing the number of support requests, increasing efficiency, identifying and mending structural flaws and inconsistencies in internal knowledge bases, and facilitating more efficient resolution times via automation and coaching.

What makes the Unless AI tool more efficient for customer service?

Unless increases the efficiency for customer service by using generative AI to resolve user inquiries round-the-clock via personalized dialogue. It reduces the number of customer cases, lifts the pressure off the organization by enhancing websites or dashboards, and reduces case resolution time of customer support teams with automation and coaching.

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