Zupport AI
Overview
Zupport AI is a customer support tool explicitly developed for Software as a Service (SaaS) companies. It is built to contend with problems unique to SaaS companies, particularly to help scale support as their product evolves.
Zupport AI uses artificial intelligence techniques to handle repeated issues by detecting similar queries and suggesting solutions to users. Its AI system can discern the intent behind the user's message, providing both context-aware responses to users and crucial data to the service team.
This tool also encourages users to suggest new features without leaving the application. In the event of bug reports or issue notification, Zupport AI enriches the information with details like console errors, failed http requests, device used, browser information and more.
It creates a detailed overview to help address the issue effectively. Zupport AI's myriad features aim to augment the quality of customer support and enrich customer experience.
It provides a multilingual self-help center for customers, allows for feature request submissions from within the application and synchronizes support conversations with Slack, ensuring all team members are kept abreast with customer correspondence.
Zupport AI's comprehensive solution seeks to reduce response time, improve customer satisfaction, and enhance agent productivity.
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John Griffith🙏 64 karmaJun 16, 2024@GPT TrainerGPT Trainer is run by a highly responsive management team and support staff. Questions are answered quickly, feature requests are incorporated quickly. We have multiple chatbots that are live with GPT Traner, including for Healthcare, hospitality and solar energy providers. We highly recommend for both value and quality.
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WhatsApp and Messenger integrations don't work very well. Support team is very sporadic. Still couldn't get it to work consistently despite best effort to fix.
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Create AI assistants that chat, talk, and answer from your data.Open✧ New integrations: Cal.com, Calendly, GoHighLevel, Linear, Trello, Zendesk and Stripe ✧ Website Crawling and Indexing ✧ Agent availability status: Never assign conversations to unavailable agents ✧ Team member assignment: Assign specific team members when transferring to humans ✧ New roles: "Manager" and "Agent" roles for better team control ✧ User location support: Assistants can now request location (WhatsApp & Web Widget) ✧ Contact memories: Your assistant will remember relevant information from your users. ✧ White label support ✧ New AI models: GPT 5.1, Opus 4.5 & Sonnet 4.5 now available ✧ Active memories in Contact and agent/AI view ✧ Even smarter human handoffs ✧ Much clearer chat events and timeline ✧ Usage-based cost calculator ✧ Design system & brand assets

