—Automate Gmail support with ChatGPT and business docs.

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June 14, 2024

SupportScribe

Customer support

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Automate Gmail support with ChatGPT and business docs.

Overview

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Customer support283 0

Customer Support Automation Chatgpt Email Automation Gmail Add-on AI Quick Response Blue Planit LLC

Most popular alternative: IllumiChat (871 saves)

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SupportScribe, developed by Blue Planit LLC, is an AI assistant designed to work alongside Gmail. Its primary goal is to automate the process of responding to customer support tickets.

The tool uses ChatGPT technology to draft accurate customer support responses based on the context and properties of business documents, providing an effective way to serve more customers faster.

To leverage SupportScribe, users need to upload their business documents such as FAQs, manuals, PDFs, customized reports among others. This uploaded material is used as reference for generating appropriate response.

Once the add-on is installed and the needed files are uploaded, users can simply select the customer support email they wish to respond to and have a 'Generate Reply' option within their Gmail interface.

In terms of permissions, SupportScribe requires access to manage and send emails when you interact with the add-on, and view your email messages while the add-on is running.

The tool is aimed at businesses looking to save time and improve efficiency when tackling their customer support tasks.

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Initial release

May 31, 2024

Initial release of SupportScribe.

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Customer support SupportScribe

Customer support

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Pros and Cons

Pros

Works with Gmail

Automates customer support responses

Utilizes ChatGPT technology

References uploaded business documents

Integrated into Gmail interface

Saves time in support tasks

Improves business efficiency

Requires minimal permissions

Targets email management

Streamlines ticketing system

Easy 'Generate Reply' option

Customized report referencing

FAQs and manuals referencing

PDF document referencing

Effective in handling more customers

Easy Add-on installation

Available on Google Workspace Marketplace

Frequent listing updates

Free of charge trial

Personalized training with business docs

Secure permission system

Direct access to Gmail drafts

Can run as a Gmail add-on

View 18 more pros

Cons

Limited to Gmail

Requires business documents upload

Requires extensive permissions

No standalone application

No multilingual support mentioned

Limited to email automation

Relies on ChatGPT only

Lacks extensive integration options

View 3 more cons

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Q&A

What is SupportScribe?

SupportScribe is an AI assistant developed by Blue Planit LLC. It is designed to work with Gmail and aims to automate the process of responding to customer support tickets. This tool uses ChatGPT technology to draft accurate customer support responses based on the context and properties of the business documents uploaded by users. Moreover, it provides a quick and efficient way to serve more customers by automating customer support tasks.

How does SupportScribe work with Gmail?

SupportScribe works with Gmail as an add-on. Users need to install the add-on to their Gmail interface. Upon installation, users need to upload their business documents such as FAQs, manuals, PDFs, and customized reports to SupportScribe. Once the customer support email is selected in Gmail, users have a 'Generate Reply' option within their Gmail interface which allows SupportScribe to draft a contextually accurate response based on the uploaded materials.

How can I install SupportScribe?

To install SupportScribe, you simply need to add it as an add-on to your Gmail. The add-on will show up in the right side bar after installation when Gmail is opened. You then click the logo to open up SupportScribe and start the process of automation.

What is the primary function of SupportScribe?

The primary function of SupportScribe is to automate the process of responding to customer support tickets. It generates accurate customer support responses based on the reference material provided by the user, saving time and improving efficiency in handling customer queries and concerns.

What kind of technology does SupportScribe use?

SupportScribe utilizes ChatGPT, an AI technology dedicated to language tasks. ChatGPT enables SupportScribe to understand the context and properties of the business documents uploaded by users, and to draft accurate customer support responses accordingly.

What types of documents can I upload in SupportScribe?

The types of documents that can be uploaded in SupportScribe include FAQs, manuals, PDFs, and customized reports. These materials are used by the AI as reference to generate accurate and contextual customer support responses.

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How can I use the 'Generate Reply' option in SupportScribe?

In SupportScribe, once a customer support email is selected in the Gmail interface and the necessary files have been uploaded for that specific query or concern, you can use the 'Generate Reply' option present in the SupportScribe sidebar. This allows the tool to draft a contextually accurate response based on the referenced documents uploaded.

What permissions does SupportScribe need to work properly?

SupportScribe requires several permissions to work properly. These include the ability to manage and send emails when you interact with the add-on, view your email messages while the add-on is running, connect to an external service, and see your primary Google Account email address and personal info, including any personal info you've made publicly available.

How does SupportScribe help in improving business efficiency?

SupportScribe can significantly improve business efficiency by automating the process of answering and resolving customer support tickets. Through AI, it's capable of generating accurate responses to customer queries based on the business documents which are provided as reference. This saves businesses valuable time that they can then allocate to other important business operations and strategies.

What is the 'ChatGPT' technology in SupportScribe?

ChatGPT is an AI technology that SupportScribe utilizes to understand language tasks. It enables SupportScribe to draft customer support responses based on the context and properties of the business materials uploaded by the users. This technology is integral in ensuring that the drafted responses are accurate and contextually appropriate.

Why should I install SupportScribe in my Gmail?

By installing SupportScribe in your Gmail, you can automate the process of responding to customer support tickets. Not only can this help to save a considerable amount of time, but it also ensures the consistency and accuracy of responses, as the AI references business documents to draft replies. It can also potentially improve efficiency in dealing with increased volumes of customer queries, thereby improving customer satisfaction.

Will SupportScribe be able to view my emails while the add-on is running?

Yes, as per the permissions required by the application, SupportScribe will be able to view your email messages while the add-on is running.

What information does SupportScribe need access to?

SupportScribe needs access to manage and send emails when you interact with the add-on. It also needs access to view your email messages while the add-on is running, connect to an external service, see your primary Google Account email address, and view your personal info, including any personal info you've made publicly available.

Can SupportScribe automate the process of responding to any kind of customer support tickets?

Yes, SupportScribe is designed to automate the process of responding to any kind of customer support tickets. It utilizes business documents uploaded by the user as reference material to draft contextually appropriate and accurate customer support responses.

Can I manage and send emails when interacting with the SupportScribe add-on?

Yes, with the proper permissions, you can manage and send emails when interacting with the SupportScribe add-on. The tool allows you to draft responses and to send those responses within your email interface.

Is SupportScribe particularly useful for a certain type of businesses?

SupportScribe is particularly useful for businesses that handle a high volume of customer support requests through Gmail. It can also be beneficial for businesses seeking to save time, improve efficiency and maintain consistency in their responses to customer queries.

Does SupportScribe use uploaded business documents in generating responses?

Yes, SupportScribe uses the business documents uploaded by the users to generate contextually accurate responses. This allows the AI to have a structured and precise context when drafting responses to different customer support emails.

How does SupportScribe use AI in improving the efficiency of customer support?

SupportScribe uses AI technology, specifically ChatGPT, to improve the efficiency of customer support. This technology allows the tool to draft accurate responses based on the context and properties found within the uploaded business documents. By doing so, it is able to provide a swift and contextually correct response to customer queries, thereby improving the efficiency of the customer support process.

What is Blue Planit LLC's role in the development of SupportScribe?

Blue Planit LLC is the developer of SupportScribe. They are responsible for creating the artificial intelligence system that powers the tool and providing the necessary technological support and updates.

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