Overview

DigiAI is an AI-enabled platform that allows businesses to improve their operations by leveraging AI technology. It offers custom intelligent services designed to understand a company's processes and provide insights to enhance business efficiency.

Its core offerings include AI chatbot and AI sales support, depicted as digital assistants that enhance service delivery by operating around-the-clock.

DigiAI addresses common concerns in businesses such as high-cost manual customer service operations, old-fashioned ineffective robots, data integration issues, and complex, repetitive tasks which impact efficiency.

The AI technology also provides convenience in switching between different large language models based on specific business needs. Solutions offered by DigiAI include intelligent shopping assistance and customer service, with options for businesses to upload their knowledge base to create AI chatbots that integrate with customer-specific websites, applications, and social media.

It also provides AI social marketing functionality by integrating chat services across social platforms. Other features include automatic triggers setup and comprehensive reports on customer needs and satisfaction to help refine operational strategies.

Through DigiAI, businesses can not only increase their efficiency but also enhance their communication and business intelligence.

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Initial release

August 29, 2024

Initial release of DigiAI.

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Pros and Cons

Pros

Custom intelligent services

24/7 service delivery

Addresses high-cost concerns

Handles data integration

Cuts down on repetitiveness

Switches between language models

Intelligent shopping assistance

Enables custom chatbot creation

Integrates with websites, apps

Chat services across platforms

Automatic triggers setup

Comprehensive customer reports

Refines operational strategies

Enhances communication and intelligence

Supports multi-language

Seamlessly integrates with social media

Uploadable knowledge base

Unified chat workspace

Quick automatic responses

Performance indicators analysis

Customer Satisfaction Surveys

Real-time feedback and reports

Tailored business solutions

RAG technology for datasets

Manual handling reduction

Enhances customer service efficiency

View 21 more pros

Cons

Knowledge base upload required

Only large language models

No small language support

Features limited to chatbots

No voice-activated services

Not all social platforms covered

Manual setup of triggers

Dependency on customer's data

No open API mentioned

View 4 more cons

Q&A

What is DigiAI?

DigiAI is an AI-enabled platform allowing businesses to enhance their operations by leveraging AI technology. It provides custom intelligent services designed to comprehend a company's processes and yield insights for improving business efficiency.

What services does DigiAI provide?

DigiAI provides services such as AI chatbot and AI sales support, intelligent shopping assistance, customer service, and AI social marketing. It enables businesses to upload their knowledge base to create chatbots that integrates with websites, applications, and social media. It also facilitates setting up automatic triggers and offers comprehensive reports on customer needs and satisfaction.

How does the AI chatbot feature in DigiAI work?

The AI chatbot feature in DigiAI works by integrating with company-specific websites, apps, or social media. Businesses can upload their knowledge base to develop AI chatbots tailored to their needs, which can operate 24/7 to provide enhanced shopping assistance and customer service efficiency.

Does DigiAI cater to specific business needs?

Absolutely, DigiAI caters to specific business needs by offering customized services. Its AI technology allows for flexible switching between different large language models based on the business’s requirement. Moreover, companies can upload their custom knowledge base for personalized chatbot creation.

How can DigiAI enhance business efficiency?

DigiAI enhances business efficiency through its digital assistant services that operate 24/7, tackling issues like high-cost manual customer service operations, outdated robots, complex, repetitive tasks, and data integration problems. Automatic triggers reduce the need for manual handling of repetitive tasks, contributing to increased productivity.

What kind of insights does DigiAI offer?

DigiAI offers insights to enhance business efficiency by thoroughly understanding company processes. It provides detailed reports on customer needs and satisfaction, helping businesses better comprehend their client base and refine operational strategies.

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Can DigiAI switch between different large language models?

Yes, DigiAI can switch between different large language models based on specific business necessities. This flexibility allows for more tailored and efficient service delivery.

Can DigiAI integrate with my company's social media?

Yes, DigiAI can integrate with a company's social media. It offers a unified chat workspace across various platforms such as Facebook and Line, enhancing communication and conversion rates.

What are the AI social marketing functionalities provided by DigiAI?

The AI social marketing functionalities provided by DigiAI include integrated chat workspace across social platforms, use of AI agents for quick automatic responses, and management of multiple accounts. These features aim to bolster communication and conversion rates.

How does DigiAI deal with customer service operation costs?

To address high-cost manual customer service operations, DigiAI leverages AI technology, particularly AI chatbots and sales support which operate round-the-clock. Use of these services effectively reduces labor costs and ensures constant service coverage.

Does DigiAI provide shopping assistance?

Yes, DigiAI provides intelligent shopping assistance. Through AI chatbots integrated with customer-specific websites, apps or social media, it aids in enhancing shopping assistance and customer service efficiency.

Can I upload my company's knowledge base to DigiAI?

Absolutely, DigiAI enables businesses to upload their knowledge base. This information is critical to creating AI chatbots tailored to the needs and preferences of the business and its customers.

How does DigiAI deal with repetitive tasks?

DigiAI effectively deals with repetitive tasks using its automation feature. Automatic triggers can be set up based on common rules for different statuses, eliminating the need for manual handling and increasing work efficiency.

How does DigiAI improve customer service?

DigiAI improves customer service by offering intelligent services that understand your processes and customer insights. The AI chatbots can operate round-the-clock thereby enhancing service efficiency and customer interaction.

Can DigiAI handle data integration issues?

Yes, DigiAI can manage data integration issues by combining corporate knowledge bases with RAG technology to optimize datasets and enhance intelligent applications. DigiAI's capabilities ensure that business system data can be integrated effectively.

Does DigiAI offer any kind of reports on customer needs and satisfaction?

Yes, DigiAI does offer comprehensive reports on customer needs and satisfaction levels. These help businesses understand their customers better and refine their operational strategies effectively.

How can DigiAI help refine my operational strategy?

DigiAI helps to refine operational strategies by offering valuable insights derived from the exploration of company processes, and through detailed reports on customer needs and satisfaction. These insights aid in identifying areas of improvement for better performance and customer service.

What are the automatic trigger features in DigiAI?

The automatic triggers feature in DigiAI allows for setup based on common rules for different statuses. This feature assists by decreasing the need for manual handling of repetitive tasks, thus saving time and improving efficiency.

How can DigiAI increase my business' communication efficiency?

DigiAI can increase business communication efficiency through its integrated chat services across social platforms and AI-enabled sales support. These tools ensure quick responses, manage multiple accounts, and work round-the-clock, thereby maximizing communication effectiveness.

Does DigiAI work around-the-clock?

Yes, DigiAI operates around-the-clock. By providing AI chatbots and sales support as 24/7 digital assistants, DigiAI ensures continuous service delivery and improved efficiency.

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