Overview

Feedback Rivers is a comprehensive feedback aggregator tool that simplifies the process of collecting, understanding, and acting on customer feedback. The tool allows you to combine feedback from various sources into a single platform where it can be easily accessed, facilitating the task of understanding customer needs and expectations.

The service easily integrates with a variety of commonly used tools such as App Store, Play Store, G2, Hotjar, Intercom, Zendesk, Typeform, Canny, Drift, Capterra, and Trustpilot amongst others, requiring no additional coding skills or technical knowledge.

Feedback is also forwarded to Slack channels thereby making it visible and transparent to your team. Feedback Rivers is designed with a focus on enhancing customer-centric habits and making the process of going through feedback intuitive and straightforward.

AI-powered insights assist in comprehending customer sentiments, tracking product performance over time and understanding areas for product improvement.

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Initial release

March 4, 2024

Initial release of Feedback Rivers.

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$49/month

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Monthly

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Pros and Cons

Pros

Feedback aggregation

Integrative with common tools

No coding skills required

Feedback forwarded to Slack

Customer-centric focus

Intuitive feedback process

Product performance tracking

Multichannel feedback collection

G2 Feedback

Feedback visibility

Easy-to-access single platform

Logical grouping of feedback

Feedback analysis support

Product improvement suggestions

Free trial availability

Convenient Slack channels

Enhanced customer understanding

Efficient feedback collection

Efficient feedback analysis

Feedback browsing facilitated

Powerful software integrations

Time saver

Customer needs comprehension

Integration with NPS tools

Integration with user feedback tools

Integration with review aggregators

Integration with survey tools

Integration with App reviews

System of record

Feedback transparency

Product performance improvement insights

No technical knowledge needed

Localized feedback

Enhances feedback visibility

Enhances transparency in team

Easy-to-digest feedback format

Comprehensive customer insights

Supports customer listening habit

Act-on-feedback feature

Quick setup

Offers actionable insights

Aids product and CX improvement

Uncover product improvement areas

View 39 more pros

Cons

Limited to Slack integrations

No apparent customisation options

No multi-language support mentioned

No dedicated mobile application

May require many tool integrations

No explicit data security measures

No offline access listed

No specific industry specialisation

Potential information overload in Slack

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Q&A

What is Feedback Rivers?

Feedback Rivers is a comprehensive tool that collects, aggregates, understands, and helps act on customer feedback. It combines feedback from various sources into one platform for easy access.

How does Feedback Rivers work?

Feedback Rivers aggregates customer feedback from various sources and presents it in one platform. It uses AI to provide insights into customer sentiments and track product performance over time, highlighting areas for product improvement. Feedback is also funneled into Slack channels for visibility among your team.

How can I integrate Feedback Rivers with my existing tools?

Feedback Rivers integrates with your existing tools without the need for any coding skills or technical knowledge. It supports platforms such as App Store, Play Store, G2, Hotjar, Intercom, Zendesk, Typeform, Canny, Drift, Capterra, Trustpilot, and others. The integrations option on their website can guide you through the process.

Can Feedback Rivers work with G2, Hotjar, Intercom, and other services?

Yes, Feedback Rivers can seamlessly work with a multitude of services including G2, Hotjar, Intercom, and other commonly used platforms. This integration requires no additional coding skills or technical expertise.

Why should I use Feedback Rivers for feedback aggregation?

Feedback Rivers enhances customer-centric habits by making the task of understanding, analyzing and acting on feedback straightforward and intuitive. It also amalgamates feedback from all your sources into one platform for easy access and comprehension.

What specific AI-powered insights does Feedback Rivers provide?

Feedback Rivers provides AI-powered insights that assist in understanding customer sentiments, tracking product performance over time, and pinpointing areas of product improvement.

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How can Feedback Rivers help me improve customer experience?

By aggregating customer feedback and providing comprehensive AI-powered analysis, Feedback Rivers helps you understand customer needs and expectations. This information can be used to improve the customer experience by identifying areas of improvement in your product or service.

How does Feedback Rivers facilitate multi-channel feedback collection?

Feedback Rivers facilitates multi-channel feedback collection by integrating with a variety of commonly used tools such as App Store, Play Store, G2, Hotjar, Intercom, Zendesk, Typeform, Canny, Drift, Capterra, and Trustpilot. It brings all the feedback from these diverse platforms into one central system.

Can Feedback Rivers forward the feedback to Slack channels?

Yes, Feedback Rivers has the functionality to forward all customer feedback to your Slack channels, ensuring visibility and transparency for your team.

Does Feedback Rivers require any coding skills or technical knowledge for integration?

No, Feedback Rivers requires no coding skills or technical knowledge for integration. It integrates easily with a variety of commonly used tools and services.

What is the process to start using Feedback Rivers?

The process to begin using Feedback Rivers involves visiting their website and opting for the 'Try for Free' option which includes a 14-day trial period. From there, you'll set up your account and start bringing all of your feedback into one place in a few minutes.

How does Feedback Rivers assist in tracking product performance?

Feedback Rivers utilizes AI-powered analysis to track product performance over time based on customer feedback. This can assist in understanding areas for product improvement and gain insights into how your product is resonating with customers over time.

Is Feedback Rivers accessible for all members of my team?

Yes, all of your team members can access Feedback Rivers. In fact, feedback can be forwarded to Slack channels, making it widely visible and transparent to your team.

How can I interpret the feedback I receive with Feedback Rivers?

Feedback Rivers assists in interpreting the feedback by providing a system of record that makes feedback visible and transparent. AI-powered insights help understand customer sentiments, assessing product performance, and highlight areas for product improvement.

What platforms does Feedback Rivers aggregate feedback from?

Feedback Rivers aggregates feedback from a wide spectrum of platforms including App Store, Play Store, G2, Hotjar, Intercom, Zendesk, Typeform, Canny, Drift, Capterra, and Trustpilot among others.

How can Feedback Rivers help in understanding customer needs and expectations?

Feedback Rivers aids in understanding customer needs and expectations by aggregating and analyzing customer feedback across diverse platforms. The insights derived from the AI-powered analysis helps detect product performance and areas of potential improvement, all contributing to a better grasp of customer sentiments.

How does Feedback Rivers make customer feedback actionable?

Feedback Rivers converts customer feedback into actionable insights by analyzing it with AI, understanding customer sentiments, tracking product performance over time, and identifying areas of product improvement based on the feedback.

Can the feedback data be easily accessed on Feedback Rivers platform?

Yes, the feedback can be easily accessed on Feedback Rivers. It brings all your customer feedback into one system of record where it can be easily browsed and understood.

Do I need a credit card to try the Feedback Rivers free trial?

No, you do not need a credit card to try the 14-day free trial offered by Feedback Rivers. Just visit their website and select the 'Try for Free' option.

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