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Customer support 2024-06-05
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Nexai.site

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Automated AI chat assistants that learn your website and documents.
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Nexai.site website
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Nexai is an AI-powered platform that offers live support functionalities through its smart AI assistants. It allows for the seamless integration of automated chat assistants enhanced with AI Semantic Search, designed to learn and understand your website and provided documents.

The AI assistants used in Nexai include GPT3, GPT4, Mistral, and Llama (LLMs). Nexai encompasses various useful tools including a dashboard that provides insights into visitor queries and resolutions.

There's an option to customize its UI through the open source Nexai React UI Library, which allows for the construction of AI components. In addition to this, Nexai provides a knowledge base capability wherein you can add your website or upload documents which Nexai then connects to an AI-predicted set of questions and answers, chat simulations, and search phrases.

This feature can be employed for both internal use within your company or for external customers to automate the understanding of your information. The knowledge base service is exposed via a simple REST API and JS library used by the AI chat assistant and semantic search React components.

Nexai supports integrations across diverse platforms, with beta integrations already available. Moreover, it plans to integrate with major social media platforms like Telegram, Whatsapp, and Discord, for creating chat bots.

Furthermore, it aims to fully integrate AI support chat for Wordpress, Shopify, and Joomla. Nexai offers scalable pricing and is built to use with minimal coding, while remaining extensible enough to allow building of any AI application.

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Nexai.site was manually vetted by our editorial team and was first featured on June 5th 2024.
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    Pros and Cons

    Pros

    Live support functionalities
    Seamless integration of chat assistants
    Learning and understanding documents
    GPT3, GPT4, Mistral, and Llama
    Insightful dashboard
    UI customization
    Open source Nexai React UI Library
    Knowledge base capabilities
    Question and answer set predictions
    Chat simulations
    Search phrases
    Internal and external usage
    REST API and JS library
    Integration across diverse platforms
    Telegram, Whatsapp, Discord integrations planned
    Scalable pricing
    Minimal coding needed
    Super fast chat responses
    Multi device support
    Amazon S3 indexing
    Knows how to install itself
    Visitor Insight
    React Components availability
    Data Analytics
    Beta integrations availability
    Document Understanding tools
    Semantic Search tools
    Created by developers
    50ms response times
    Semantic cache for speed
    Customer support
    Beta Cloud Scale plans
    Company and customer use
    Website Integration
    Knowledge Base
    Upcoming Social Media Integrations
    User Interface Customization
    Extensive insight into visitor queries
    Storage scaling
    Integrated directly with NextJS
    Real-time search, Telegram bots
    Radix UI and ShadCN UI use
    Compatible with TypeScript
    Aesthetically customizable React UI components
    Supports any platform

    Cons

    Beta integrations only
    Limited platform compatibility
    Limited language options
    Knowledge base requires manual updates
    No dedicated mobile support
    No native CMS integrations
    Building own application required
    Extensibility requires coding skills
    Documentation unclear

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