Overview

Spokk is a user-friendly application dedicated to aiding businesses with customer feedback management. Leveraging AI technology, it enables businesses to collect and manage their client feedback conveniently and efficiently.

Spokk offers a unique feature where private feedback can be transformed into public reviews, which are AI generated. This functionality provides an opportunity for businesses to increase their public visibility and attract more customers.

The platform also allows businesses to promptly respond to the feedback received, facilitating stronger and more connected customer relationships. Spokk also facilitates emotive customer conversations with its valuable feature of two-way messaging system.

A feature of particular note is the platform's commitment to completing the feedback loop, converting negative experiences into positive ones by replying to customer feedback and sharing offers like coupon codes.

This mechanism can increase customer loyalty and help retain more customers. Additionally, Spokk allows for easy collection and export of essential contact information.

As such, Spokk emerges as a versatile tool serving as a potentially indispensable aid for any business seeking to optimize customer feedback and retention.

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Initial release

February 20, 2024

Initial release of Spokk.

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Freemium

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$49/month

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Monthly

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Pros and Cons

Pros

User-friendly interface

Efficient feedback management

Transforms private feedback to public

Facilitates prompt response to feedback

Enhances public review engagement

Completes feedback loop mechanism

Offers two-way messaging

Incentivizing coupon offers feature

Expedient contact information collection

Enables easy export of contacts

Aids in customer retention

Fosters stronger customer relationships

Automated Google review generation

Instant reply back and forth

Collects and exports essential contacts

Enhances visibility through reviews

Automated feedback transformation

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Cons

No direct integration with platforms

Limited customization capabilities

Suitability for all business types unclear

No video/photo feedback

Feedback transformation not optional

No multilingual support mentioned

Reply options may lack flexibility

No automatic coupon generation

Lacks detailed user analytics

No API or SDK mentioned

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Q&A

What is the main functionality of Spokk?

Spokk's main functionality is customer feedback management. Using artificial intelligence technology, it aids businesses in collecting and managing their client feedback in a convenient and efficient manner.

How does Spokk collect customer feedback?

Spokk collects customer feedback with a user-friendly application that allows businesses to solicit feedback and reviews through a single link. Private feedback can then be transformed into public reviews that are generated via artificial intelligence.

In which way does Spokk enable businesses to transform private feedback into public reviews?

Spokk enables businesses to transform private feedback into public reviews through their unique artificial intelligence feature. The AI can generate public reviews from the private feedback received, providing an easy way to increase public visibility.

How can Spokk increase a business's public visibility?

Spokk increases a business's public visibility by transforming private feedback into AI-generated public reviews. These reviews can then be easily copied and pasted on public review platforms, encouraging customer discovery of the business.

Can businesses directly respond to the feedback received on Spokk?

Yes, businesses can directly respond to the feedback received on Spokk. It allows for prompt responses to feedback, thereby fostering stronger and more connected customer relationships.

What is the two-way messaging feature of Spokk?

The two-way messaging feature of Spokk allows businesses to have back-and-forth conversations with their customers. This interactive feature facilitates emotive customer conversations, strengthening the customer relationship.

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How does Spokk help in completing the customer feedback loop?

Spokk helps in completing the customer feedback loop by providing businesses with the opportunity to reply to feedback and share offers like coupon codes. This approach not only facilitates connection with customers but also adds value to their experience.

In what way can Spokk help businesses convert negative experiences into positive ones?

Spokk helps businesses convert negative experiences into positive ones by facilitating fast and prompt responses to feedback. Moreover, the platform enables businesses to send coupon codes and other offers, thereby further enhancing the customer experience.

How does Spokk facilitate the sharing of offers and coupon codes with customers?

Spokk facilitates the sharing of offers and coupon codes with customers by providing an automated system that allows businesses to send coupons and other offers back and forth instantly.

How does Spokk help in increasing customer loyalty and retention?

Spokk helps in increasing customer loyalty and retention by offering a complete customer feedback management mechanism. This feature allows businesses to convert bad customer experiences into good ones, along with encouraging feedback with coupon code incentives, thereby fostering customer loyalty.

How does Spokk aid in the collection and export of essential contact information?

Spokk aids in the collection and export of essential contact information by providing a straightforward tool that collects and exports contact details into CSV format.

Is Spokk considered user-friendly?

Yes, Spokk is a user-friendly application as stated on its website. Its easy-to-navigate interface simplifies complex feedback management systems.

Can Spokk's features cater to the needs of any business?

Yes, Spokk's features can cater to the needs of any business seeking to optimize customer feedback and retention. Its comprehensive feedback management system makes it a potentially indispensable aid for businesses.

How does Spokk help get more Google reviews for a business?

Spokk helps businesses get more Google reviews by transforming their private feedback into AI-generated reviews that can easily be copied and pasted into Google review platforms.

Does Spokk offer a free trial period?

Yes, Spokk does offer a free trial. Prospective users are given the opportunity to 'Try before you buy', as stated on their website.

What additional business benefits does Spokk provide?

Aside from its essential customer feedback management service, Spokk offers additional business benefits such as helping businesses increase their public visibility and attract more customers, completing the feedback loop, increasing customer loyalty, and enabling easy collection and export of contacts.

Can customers copy and paste AI generated reviews on public review platforms using Spokk?

Yes, customers can copy and paste AI generated reviews on public review platforms using Spokk. This feature facilitates customer discovery and enhances public visibility of the business.

Can Spokk automatically send out coupon codes?

Yes, Spokk can automatically send out coupon codes. They offer a system for businesses to automate the process of sending coupon codes and other offers instantly.

What is the origin story behind developing Spokk?

The origin story behind Spokk involves the founder's disappointing experience at a hospital in Sri Lanka. The lack of an efficient method for customer feedback spurred him to create Spokk to improve customer experiences by directly forwarding feedback to businesses for immediate improvement.

Can the Spokk app be integrated within business operations?

Yes, the Spokk app can be integrated within business operations. As part of its features, it recommends integrating Spokk within a business to identify and rectify problems before losing any loyal customers.

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