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Aircall

AI-powered customer communications platform for better conversations.

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AI-powered customer communications platform for better conversations.

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Aircall is an AI-based customer communications platform equipped to handle a wide range of tasks across multiple channels. Its main feature is to streamline and enhance business phone functionality and customer communication processes.

More than just being a conventional phone system, it integrates and synergizes with numerous other systems, like CRM and helpdesk tools, to provide a unified communication interface.

Key features include AI Voice Agents and AI Assist which autonomously manage and qualify inbound calls, provide real-time intelligence and automates workflows.

The tool also provides a WhatsApp messaging option, expanding conversation possibilities and enabling businesses to reach wider audiences in one place, including voice calls, text messages, and WhatsApp conversations.

Moreover, Aircalls analytic features help users monitor metrics, thereby improving performance and facilitating strategic decision-making. It essentially delivers a comprehensive solution for sales and customer support teams, with a focus on convenience and productivity, ensuring effective management and flow of business conversations.

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Pros and Cons

Pros

Streamlines business phone functionality

Enhances customer communication processes

Integrates with CRM tools

Synergizes with helpdesk tools

Unified communication interface

Automates workflows

Expands conversation possibilities with WhatsApp

Supports voice calls, text messages

Analytics for performance monitoring

Facilitates strategic decision-making

Comprehensive solution for sales teams

Comprehensive solution for customer support teams

Improves customer conversation analysis

Enhances productivity

Integrates with Hubspot

Integrates with Salesforce

Specific solutions for different teams

Serves both small and large businesses

Focus on quality and reliability

260+ integrations

Easy setup process

Centralized business conversations

Advanced analytics

Automates busywork

Increases connection rates with prospects

Ensures customer issue continuity

Improves resolution rates

Contextual conversations with shared inbox features

Works on any device

Serves multiple industries

Offers demo access

Integrated customer communications and intelligence platform

Instant insights on customer interactions

Trustworthy, recognized by G2 Call Contact Center Leaders

Supports distributed teams working off-site

Multi-lingual support

Affords detailed analytics

Sales dialer feature

Powerful collaboration features

View 34 more pros

Cons

Limited messaging platforms integration

Possibly overwhelming analytics features

Complex set-up for non-tech users

No mention of security features

Availability in only certain languages

No interoperability with non-cloud systems

Not suitable for small businesses

No customization options stated

Limited to certain industries

Dependent on high-quality Internet connection

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Q&A

What is Aircall?

Aircall is an AI-based customer communications platform that streamlines and enhances business phone functionality and customer communication processes. It is designed to manage a diverse array of tasks across multiple channels, integrating and synergizing with numerous other systems such as CRM and helpdesk tools.

What are the main features of Aircall?

Aircall is equipped with key features including AI Voice Agents and AI Assist that autonomously manage and qualify inbound calls whilst providing real-time intelligence and automating workflows. It provides a WhatsApp messaging option, supports voice calls, and text messages. Aircall's analytic features help users monitor metrics to improve performance and facilitate strategic decision making.

How does Aircall's AI Voice Agents feature work?

Aircall's AI Voice Agents feature operates autonomously to manage and qualify inbound calls. This feature enables the system to handle customer calls round the clock, ensuring a seamless experience for callers while reducing the workload on live agents.

What is AI Assist in Aircall and how can it help improve business operations?

AI Assist in Aircall is a feature that uses AI technology to provide real-time intelligence and automate workflows. It can help businesses improve numerous operations by analyzing ongoing conversations and providing real-time coaching and data-driven insights. It supports decision-making processes and improves productivity by automating tasks.

Can Aircall be integrated with CRM systems?

Yes, Aircall offers integration with CRM systems. The platform is designed to work synergistically with numerous systems, providing a unified communication interface that is capable of handling various tasks efficiently.

Does Aircall provide real-time intelligence?

Aircall provides real-time intelligence through its AI Assist feature. This uses AI technology to analyse ongoing conversations and provide real-time insights. This real-time intelligence helps in making informed decisions and in optimising business operations.

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How does Aircall handle inbound call management?

Aircall handles inbound call management through autonomous AI Voice Agents that take care of and qualify incoming calls. This feature ensures that all incoming calls are attended to, leading to improved customer satisfaction.

What is the role of Aircall in workflow automation?

Aircall plays a significant role in workflow automation by leveraging AI technology. The platform has features like AI Assist that automate workflows related to customer communication and interaction. This helps businesses streamline their processes, saving time and increasing efficiency.

Is it possible to use WhatsApp messaging with Aircall?

Yes, Aircall provides a WhatsApp messaging option. Adding to its multi-channel conversation capabilities, this feature allows businesses to reach their audience through WhatsApp, expanding conversation possibilities and reaching a wider audience in a unified workspace.

How does Aircall assist in multi-channel conversation?

Aircall assists in multi-channel conversation by providing a platform that efficiently handles a wide range of tasks across multiple channels. It integrates various communication channels into a unified interface, facilitating easy management and flow of business conversations across voice calls, text messages and WhatsApp conversations.

Can you use Aircall for text messaging or only voice calls?

Yes, Aircall can be used for both text messaging and voice calls. It provides a unified hub for calls, texts and WhatsApp messages, allowing seamless communication within one platform.

What analytics features does Aircall provide?

Aircall provides analytic features that help users monitor metrics related to their communication processes. These features provide significant data which can be used to improve performance, facilitate strategic decision-making, and lead to insights that could enhance overall business operations.

Does Aircall support customer engagement?

Yes, as a customer communications platform, Aircall directly supports customer engagement. By providing a unified interface for managing various tasks and communication channels, it enables businesses to have better conversations with their customers, thus enhancing customer engagement.

How does Aircall aim to increase productivity in businesses?

Aircall aims to increase productivity by providing a comprehensive solution for business communication needs. By automating workflows and providing real-time intelligence, it saves time and resources that could otherwise be consumed by manual process management. It also helps in managing all business conversations in one place, allowing teams to focus on more strategic tasks.

How can Aircall be used for decision making?

Aircall helps in decision making by providing significant data and real-time intelligence. Its analytic features monitor metrics that can guide strategic decisions and help businesses understand their performance, identify opportunities for improvement and make informed decisions in line with their goals.

Is Aircall suitable for both sales and customer support teams?

Yes, Aircall is suitable for both sales and customer support teams. It delivers a comprehensive solution designed to streamline communication processes, enhance productivity and manage business conversations effectively, making it an effective tool for both these teams.

Can Aircall be integrated with different helpdesk tools?

Yes, Aircall can be integrated with a variety of helpdesk tools. This ability to synergize with other systems allows it to provide a unified communication interface, enhancing its versatility and the effectiveness of its user's customer service operations.

How does Aircall analyse customer conversations?

Aircall analyses customer conversations by leveraging its AI Assist feature to provide real-time intelligence. The AI technology provides data-driven insights from ongoing conversations, allowing businesses to understand their customer interactions better and make improvements based on this understanding.

What makes Aircall different from a conventional phone system?

Unlike a conventional phone system, Aircall not only manages calls but also synergizes with various systems like CRM and helpdesk tools. It does not restrict itself to only being a system for making and receiving calls, but offers a comprehensive solution for managing business conversations, complete with features like real-time intelligence, workflow automation and analytics.

Does Aircall have any additional services or features not covered in the basic package?

Aircall is a feature-rich platform and beyond the basic package it offers additional services tailor-made to the needs of specific industries and business sizes. These include solutions for sales, customer service & support, IT & Operations, and specialized solutions for education, E-learning, financial services, healthcare, and marketing & advertising among others.

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