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Kotae
Overview
Kotae is an AI-powered chatbot designed primarily for small businesses. The tool is trained using content scraped from a website, training files, or FAQs provided by the business.
This allows Kotae to effectively generate responses to customer inquiries based on the company's own data. The chatbot integrates directly into a business's website, ready to interact with customers around the clock, in over 80 languages.
The tool allows for a high degree of personalization, enabling businesses to customize the bot's appearance with their respective brand logos, theme color, and welcome message.
Kotae's responses to inquiries can be overridden if necessary, allowing businesses to control and fine-tune the information presented to their customers.
The chatbot is built on advanced technology from OpenAI and retrieval-augmented generation, enabling the tool to continually increase in intelligence over time.
As customers interact with Kotae, the chat history can be used to refine responses and add more training data, improving accuracy and quality of customer engagement.
Kotae reduces the need for repetitive tasks and is capable of handling up to 80% of routine customer questions. This allows teams to focus on responding to complex queries and higher-value interactions.
Releases
Top alternatives
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AI Voice and Text Agents with No-CodeJohn Griffith🙏 59 karmaJun 16, 2024@GPT TrainerGPT Trainer is run by a highly responsive management team and support staff. Questions are answered quickly, feature requests are incorporated quickly. We have multiple chatbots that are live with GPT Traner, including for Healthcare, hospitality and solar energy providers. We highly recommend for both value and quality. -
Real-time support & sales via messaging platforms.WhatsApp and Messenger integrations don't work very well. Support team is very sporadic. Still couldn't get it to work consistently despite best effort to fix. -
AI-powered live chat for better customer support. -
From Ticket Backlog to Instant Answers Powered by AI -
Automated ecommerce customer support. -
AI for support ops that drown in repetitive tickets.We taught the AI to doubt itself. Resolution rate across live customers went from 74% to 85%. CoSupport AI 2.0, line by line: – How it thinks: answers in one pass became searches, checks, re-checks. The agent questions its own first draft before your customer ever sees it – What it can do: reads and replies became reads, replies, acts. Refunds issued, orders updated, subscriptions cancelled, with no agent touching the ticket – Why it answered: black box became a decision log on every reply. Your team can audit any answer in about 10 seconds – Where it looks: 7 knowledge sources per ticket became 15 – Out of the box: Shopify and Stripe work from day one Everything changed except the deal. Start a pilot with 1000 free AI responses, we put the KPI in writing: 60% AI resolution by day 60. The agent misses the target, you pay nothing.
