AI-powered WhatsApp business platform for seamless communication

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July 15, 2024

Libromi Connect

WhatsApp customer engagement

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AI-powered WhatsApp business platform for seamless communication

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Overview

Libromi Connect is an AI-first Whatsapp cloud-based business platform, specializing in providing various tools and features for businesses to utilize WhatsApp more effectively.

The core features of this platform include an AI-enabled no-code chatbot builder that allows businesses to automate interactions and provide real-time responses to customers.

Additionally, Libromi Connect offers automation capabilities, bulk broadcasting to send large volumes of messages at once, and a team inbox which enables multiple agents to manage incoming chats.

Further features support eCommerce within WhatsApp through integration with platforms like Shopify and WooCommerce. This allows businesses to create a fully integrated shopping experience within the chat platform, which includes automated checkout processes and recovery options for abandoned carts.

Libromi Connect also enables the development of multi-agent chat systems with access control and performance monitoring functionality, improving sales and support chat management.

The platform offers native integrations with various other platforms for increased functionality, including OpenAI for AI assistance and Salesforce and Zapier for extended customer relationship management capabilities.

Furthermore, it provides a service to get businesses officially verified on WhatsApp by acquiring a green tick verification mark, adding to credibility and authenticity of the business presence on WhatsApp.

Libromi Connect is suitable for small to large scale businesses looking to leverage WhatsApp for customer service, marketing, commerce and more.

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January 21, 2024

Initial release of Libromi Connect.

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WhatsApp customer engagement Libromi Connect

WhatsApp customer engagement

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Pros and Cons

Pros

No-code chatbot builder

Real-time customer interactions

Bulk broadcasting capabilities

Multi-agent team inbox

Ecommerce integrations

Automated checkout processes

Abandoned cart recovery

Multi-agent chat systems

Access control functionality

Performance monitoring feature

Native integrations variety

Salesforce integration

Zapier integration

WhatsApp verification service

Cloud-based operation

Supports small to large businesses

Advanced structured chatbots

REST APIs for WhatsApp

Native eCommerce within WhatsApp

Media, Interactive List & Button support

API & WEB-HOOK communication

WhatsApp API integration

WhatsApp green tick verification

Checkout system inside WhatsApp

WooCommerce, Shopify integration

Seamless sales, support chat

CustomAi Assistance

Official WhatsApp Business Account integration

Incoming chats assignment

CRM specific features

Web & Mobile App for communication

Automated interactions

Bulk messaging & Team inbox

Integrate with custom projects

Catalog Message Support

Real-Time Software Communication

Official WhatsApp Business integration

Allows Webhooks / API connections

Protects business from impersonation

Performance analytics capabilities

Drag & Drop functionality for chatbot

View 36 more pros

Cons

Limited to WhatsApp platform

Requires cloud connectivity

Dependent on third-party integrations

No mentioned encryption

No self-hosted option

Limited to predefined eCommerce platforms

No direct coding option

Verification service may not be successful

No defined data export

Limited customer support options

View 5 more cons

Q&A

What is Libromi Connect?

Libromi Connect is an AI-first Whatsapp cloud-based platform for businesses. It specializes in providing an array of tools to leverage WhatsApp more effectively for marketing, commerce, customer service and more. Key features include, but are not limited to, an AI-enabled no-code chatbot builder, automation capabilities, bulk broadcasting, a team inbox, and eCommerce integration via platforms such as Shopify and WooCommerce. Libromi Connect also supports the creation of multi-agent chat systems, official verification on WhatsApp, and integrates with Salesforce, Zapier and OpenAI to enhance its functionality. It is suitable for small to large scale businesses.

How does Libromi Connect's AI-enabled no-code chatbot builder work?

Libromi Connect's AI-enabled no-code chatbot builder allows businesses to automate interactions and provide real-time responses to customers without the need for coding skills. The feature supports all sorts of interactions, including media messages, interactive lists and buttons, and catalogue messages. Moreover, it provides API and webhook support for real-time communication with any software, and includes powerful add-ons such as OpenAI, Zapier, Make.com and Google App.

What are the automation capabilities of Libromi Connect?

Libromi Connect's automation capabilities are largely encapsulated in its AI-enabled no-code chatbot builder. The AI can automate interactions, provide real-time responses to customers, and continue conversations when agents are not available, courtesy of webhook and API compatibility. In addition, Libromi Connect provides automation for bulk message broadcasting and e-commerce solutions, such as automated checkout processes and recovery options for abandoned carts.

How does the team inbox feature in Libromi Connect work?

Libromi Connect's team inbox feature is designed to manage incoming chats. It enables multiple agents to handle incoming messages toward a single WhatsApp number. This feature facilitates seamless sales and support chat communication, providing the capability to assign and reassign agents, add tags, and even override the bot to continue conversations when required.

What is the significance of Libromi Connect's WhatsApp verification service?

Libromi Connect's WhatsApp verification service provides an official green tick mark verification on WhatsApp for businesses. This service boosts the credibility, authenticity and trustworthiness of a business to its customers on WhatsApp. It also helps to protect the business from impersonation and ensures that customers can easily identify the legitimate business account.

How does Libromi Connect integrate with Shopify and WooCommerce for eCommerce?

Libromi Connect's integration with Shopify and WooCommerce is part of its WhatsApp eCommerce solution. It enables businesses to sell products directly within WhatsApp, complete with automated checkout and payment processing. With these integrations, the shopping experience becomes faster and more convenient for customers. It also allows the implementation of a recovery system for abandoned shopping carts.

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What is the purpose of Libromi Connect's multi-agent chat systems?

The purpose of Libromi Connect's multi-agent chat systems is to streamline sales and support chat management, enabling multiple agents to handle incoming messages toward a single WhatsApp number concurrently. It includes features like access control, performance monitoring and the ability to overlay and coordinate with chatbots for consistent customer interaction.

Can Libromi Connect handle bulk broadcasting of messages?

Yes, Libromi Connect supports bulk messaging. This feature allows businesses to send thousands of WhatsApp messages with just one click, making it easier for businesses to reach customers on a large scale.

How does Libromi Connect utilize OpenAI for AI assistance?

Libromi Connect integrates with OpenAI to enhance its AI Assistant capabilities. By leveraging OpenAI, their AI chatbot can engage in more complex, dynamic, and contextually appropriate interactions with customers, thereby increasing effectiveness, response rate, customer satisfaction, and overall customer engagement.

What are the benefits of the native integration of Libromi Connect with Salesforce and Zapier?

Libromi Connect's native integration with Salesforce and Zapier expands its customer relationship management capabilities. Integrating with Salesforce, a leading customer relationship management solution, enhances Libromi Connect's ability to manage customer interactions, relationships, and data. By linking up with Zapier, Libromi Connect can connect to thousands of other services, automating workflows and data sharing thereby saving time and improving efficiency.

Does Libromi Connect provide a recovery option for abandoned carts in WhatsApp?

Yes. Libromi Connect provides an abandoned cart recovery system as part of its eCommerce suite. This system is used to track abandoned carts and recover potential sales by sending timely and automated reminders to customers about their abandoned items, facilitating higher conversion rates and increased revenue.

What kind of businesses are best suited to use Libromi Connect?

Libromi Connect is best suited for small to large scale businesses seeking to harness the popularity of WhatsApp for customer engagement. It's particularly effective for businesses in the realms of eCommerce, customer service, and marketing, where real-time, interactive and automated communication is paramount.

Can Libromi Connect help in improving sales and support chat management?

Yes, Libromi Connect helps improve sales and support chat management. Through its multi-agent chat system feature, it enables seamless and efficient handling of incoming chats by multiple agents. The feature can be further enhanced by assigning and reassigning agents, tagging, and monitoring performance, ensuring a high-quality, responsive customer service experience.

How does Libromi Connect benefit customer engagement on WhatsApp?

By leveraging WhatsApp's ubiquity, Libromi Connect amplifies customer engagement. Businesses can automate interactions, send bulk messages, create multiple agent chat systems, and provide real-time responses using its AI-powered chatbot. Furthermore, the integrated eCommerce capabilities allow for business transactions directly within WhatsApp, increasing customer convenience and encouraging repeat engagement.

Does Libromi Connect offer real-time responses to customers?

Yes, Libromi Connect offers real-time responses to customers via their AI-enabled chatbot. The chatbot builder can automate interactions, respond instantly to customers even during non-business hours, and maintain engagement levels, ensuring a highly responsive and efficient customer service experience.

Does Libromi Connect have platform-specific features like REST API support?

Yes, Libromi Connect supports REST API, facilitating real-time communication with any software. In particular, the AI chatbot builder feature uses APIs and webhooks to interact externally, enabling seamless and dynamic messaging with customers.

How does Libromi Connect help with CRM on WhatsApp?

Libromi Connect's CRM on WhatsApp involves multiple agents operating from a single WhatsApp number, with capabilities for assigning and reassigning agents and overlaying chatbot conversations. The CRM specific features provide a seamless environment for a perfect sales or support business chat. Further, access control, performance monitoring and tagging enable businesses to manage customer relationships effectively.

Can you create a fully integrated shopping experience with Libromi Connect on WhatsApp?

Yes, businesses can create a fully integrated shopping experience with Libromi Connect on WhatsApp. The platform's eCommerce features include integration with WooCommerce and Shopify and an automated checkout process. This way, customers can shop, place orders, make payments, and check out, all from within their WhatsApp interface.

How does Libromi Connect maintain authenticity and credibility on WhatsApp?

Libromi Connect maintains authenticity and credibility on WhatsApp through its verification service. By assisting businesses in obtaining the official green tick verification mark, it ensures that the business is verified as legitimate on WhatsApp. This significantly boosts the credibility and trustworthiness of a business to its customers and protects it from impersonation.

Can Libromi Connect operate on a cloud-based platform?

Yes, Libromi Connect operates on a cloud-based platform. Being a cloud-based solution, it ensures easy access, scalability and reliability, thereby making it an effective tool for businesses of all scales to manage WhatsApp engagements efficiently.

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