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Minded
Overview
Minded is an AI tool that offers Customer Support Resolution as a Service. It aims to help businesses resolve support tickets quickly and efficiently using AI agents.
These agents are trained on the best agents within the organization and can engage in conversations up to 1000 words long, with perfect memory and knowledge.
Minded AI agents are designed to connect to the organization's CRM and can operate any API to take actions on behalf of customers. It can retrieve customer data, access help center articles, and learn from past tickets to provide accurate and personalized solutions.
By analyzing the historical data, Minded can identify similar conversations and provide relevant responses. It can also query the help center to retrieve information based on the context of the ticket.Integrating with any CRM system, Minded can communicate with customers through various channels and is available 24/7.
The tool offers a pay-for-resolution model, where businesses only pay when Minded successfully resolves conversations. Developed by AI experts from Alibaba and Google, Minded prioritizes accuracy and safety at scale.
It can manage complex conversation threads with multiple people simultaneously, allowing it to solve previously impossible cases. Overall, Minded is designed to improve customer support efficiency and resolution rates by leveraging AI technology to automate support ticket resolution processes.
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AI Voice and Text Agents with No-CodeJohn Griffith🙏 59 karmaJun 16, 2024@GPT TrainerGPT Trainer is run by a highly responsive management team and support staff. Questions are answered quickly, feature requests are incorporated quickly. We have multiple chatbots that are live with GPT Traner, including for Healthcare, hospitality and solar energy providers. We highly recommend for both value and quality. -
Real-time support & sales via messaging platforms.WhatsApp and Messenger integrations don't work very well. Support team is very sporadic. Still couldn't get it to work consistently despite best effort to fix. -
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AI for support ops that drown in repetitive tickets.We taught the AI to doubt itself. Resolution rate across live customers went from 74% to 85%. CoSupport AI 2.0, line by line: – How it thinks: answers in one pass became searches, checks, re-checks. The agent questions its own first draft before your customer ever sees it – What it can do: reads and replies became reads, replies, acts. Refunds issued, orders updated, subscriptions cancelled, with no agent touching the ticket – Why it answered: black box became a decision log on every reply. Your team can audit any answer in about 10 seconds – Where it looks: 7 knowledge sources per ticket became 15 – Out of the box: Shopify and Stripe work from day one Everything changed except the deal. Start a pilot with 1000 free AI responses, we put the KPI in writing: 60% AI resolution by day 60. The agent misses the target, you pay nothing.
