Overview

Typewise is an AI Communication Assistant designed to facilitate customer service and sales operations. It assists teams in providing excellent customer service at scale as it generates responses that are attuned to a companys specific tone, thereby enhancing Customer Satisfaction Scores and Net Promoter Scores.

The tool is also geared towards boosting operational efficiency by helping reduce average handling times, increase First Time Resolution rates, and accelerate Response Times.

Typewise even has a custom AI feature that allows companies to leverage their data to provide accurate, tailored, and multilingual communications to their customers.

Feature-wise, it includes Magic Reply, Text Prediction, Message Optimizer, Real-time Translation, Grammar & Spelling Check, and an Insights Hub. Magic Reply crafts email and chat responses based on past messages, knowledge base, and set communication rules.

Text Prediction completes entire sentences and paragraphs in real-time, while the Message Optimizer improves conversation quality. With Real-time Translation, incoming messages and responses can be translated into multiple languages, and Grammar & Spelling Check offers immediate correction of mistakes for flawless communication.

The Insights Hub lets businesses oversee the quality and performance of their customer communications in real-time. The tool can be integrated with various data sources to provide up-to-date responses, and it can also be segmented per brand, team, or communication channel to maintain content and voice consistency.

An additional feature lets Typewise learn from a company's top-performing agents to enhance output quality and customer satisfaction. Typewise can be set up quickly and supports integration with various CRMs, promising data privacy, security, and compliance with GDPR standards.

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Initial release

November 1, 2023

Initial release of Typewise.

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Pros and Cons

Pros

Boosts customer satisfaction

Enhances Net Promoter Scores

Reduces average handling times

Increases First Time Resolution

Accelerates response times

Generates multilingual communication

Accuracy in communication

Magic Reply for crafting responses

Text Prediction for fulfilling sentences

Real-time Translation feature

Grammar & Spelling Check

Insights Hub for overseeing quality

Can integrate with various data sources

Can be segmented per brand/team

Learns from top-performing agents

Quick setup

Supports integration with various CRMs

Data privacy

Data security

GDPR compliant

Can translate into multiple languages

Auto-generates email and chat responses

Completes paragraphs in real-time

Improvement of conversation quality

Flawless communication guarantee

Monitor performance in real-time

Maintains content and voice consistency

Enhances output quality and satisfaction

Insight into performance at different organizational levels

1 to 2 days deployment time

ISO certified

GDPR compliant

Measurable time saving

Quality improvement

Efficiency improvement

Data privacy & security features

3-5X ROI delivered

No IT integration required

Short setup time

Zero-risk pilot

Full data privacy & security

View 36 more pros

Cons

Limited CRM integrations

Lacks customization options

Dependent on existing data

Potential GDPR compliance failings

Could leak sensitive data

Requires constant updates

Can't function without internet

May not understand slang

No voice recognition feature

Doesn't support all languages

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Q&A

What is Typewise?

Typewise is an AI Communication Assistant designed to facilitate customer service and sales operations.

How does Typewise assist in customer service and sales operations?

Typewise assists in customer service and sales operations by auto-generating responses geared towards facilitating customer service at scale. It uses past message history, knowledge base, and set communication rules to craft replies, thereby improving efficiency in customer service and sales support operations.

How can Typewise improve my company's Customer Satisfaction Scores and Net Promoter Scores?

Typewise improves a company's Customer Satisfaction Scores and Net Promoter Scores by generating responses that match the company's specific tone. This way, customer interactions feel more personalized and genuine, leading to higher satisfaction and improved scores.

Does Typewise decrease average handling times and increase First Time Resolution rates?

Yes, Typewise decreases average handling times and increases First Time Resolution rates by using AI to generate responses quicker and more accurately. This efficient handling of customer queries ensures issues are resolved quickly and right the first time.

What are the main features of Typewise?

The main features of Typewise include Magic Reply, Text Prediction, Message Optimizer, Real-time Translation, Grammar & Spelling Check, and an Insights Hub. Additionally, it has a custom AI feature that facilitates tailored, multilingual communications.

Does Typewise offer text prediction?

Yes, Typewise offers Text Prediction that auto-completes entire sentences and paragraphs in real-time, aiding in quicker, more efficient drafting of responses.

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How does Typewise offer real-time translation?

Typewise offers Real-time Translation which can automatically translate incoming messages and responses into multiple languages, aiding in seamless multilingual communication.

Does Typewise provide grammar and spelling checks?

Yes, Typewise provides a Grammar & Spelling Check feature that offers immediate correction of mistakes, ensuring polished and flawless communication.

What is Typewise's Insights Hub?

The Insights Hub in Typewise lets businesses monitor the quality and performance of their customer communications in real-time, providing a useful tool for continual improvement.

Can Typewise be tailored to match the tone of my company?

Yes, Typewise can be tailored to match the tone of your company. It is capable of generating responses attuned to your company's specific tone, ensuring consistency across all customer interactions.

Can Typewise learn from my company's top-performing agents?

Yes, Typewise can learn from your company's top-performing agents. This unique feature allows Typewise to enhance its output quality and boost customer satisfaction by learning from your best agents.

How quickly can Typewise be set up?

Typewise can be deployed in one to two days, making for fast, enterprise-grade setup.

Does Typewise integrate with various CRMs?

Yes, Typewise supports integration with various CRMs, making it adaptable to various operational setups.

Is Typewise GDPR compliant?

Yes, Typewise is GDPR compliant and also ISO certified, ensuring that the AI adheres to necessary data privacy and security standards.

Does Typewise support multilingual communications?

Yes, Typewise supports multilingual communications, offering the ability to deliver tailored, accurate messages in multiple languages.

What is Magic Reply in Typewise?

Magic Reply in Typewise auto-generates email and chat responses based on past messages, knowledge base, and set communication rules. This feature enables faster, more accurate responses to customer queries.

What languages does Typewise support in Real-time Translation?

Typewise's Real-time Translation supports translation of messages into a wide array of languages, the documentation mentions over 26 languages.

How does Message Optimizer feature in Typewise work?

The Message Optimizer feature in Typewise works by improving conversations to match your communication standards and guidelines, ensuring optimal quality of communication.

Can Typewise integrate with various data sources to provide up-to-date responses?

Yes, Typewise can integrate with various data sources to generate responses that are always up-to-date with your product information and business processes.

Is it possible to segment Typewise per brand, team, or communication channel?

Yes, Typewise can be segmented per brand, team, or communication channel. This advantage allows you to maintain the content and voice consistency across different facets of your business.

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