Turn customer feedback into product delight.

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August 11, 2023

Unwrap

Customer feedback

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Turn customer feedback into product delight.

Overview

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Customer feedback8 0

API Feedback Analysis Product Improvement Feedback Management Data Insights Business ToolsFree + from $12000/yr

Most popular alternative: Kraftful (10 saves)

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Unwrap.ai is an AI-powered feedback analytics platform that helps businesses understand their customer needs and build products that customers genuinely care about.

By turning customer feedback into actionable insights, Unwrap.ai enables product teams to supercharge their products and enhance customer satisfaction.

One of the key features of Unwrap.ai is its ability to collect feedback from both public and private sources, eliminating the need for manual effort and spreadsheets.

Its AI technology automatically identifies key insights and patterns within the feedback, allowing product teams to gain a deeper understanding of their customers' preferences and priorities.

This understanding can then be applied to improve the product roadmap and effectively prioritize feature development. Unwrap.ai also offers a messaging feature that enables businesses to announce product improvements directly to their customers via bulk email, showcasing that their feedback has been heard and taken into account.The platform provides a user-friendly dashboard and customizable alerts to ensure that product teams stay informed about anomalies and thresholds in their feedback data.

Additionally, Unwrap.ai offers an API that allows businesses to harness its NLP technology in customized ways to suit their specific needs.With Unwrap.ai, businesses can save time and resources by streamlining the feedback analysis process and maximizing their engineering resources.

The platform is backed by world-class investors and is designed to help companies truly understand their customer needs, enabling them to build extraordinary products.

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Initial release

June 22, 2022

Initial release of Unwrap.

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Pricing

Pricing model

Freemium

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$12,000/year

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Yearly

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Customer feedback Unwrap

Customer feedback

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Unwrap was manually vetted by our editorial team and was first featured on August 11th 2023.

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Pros and Cons

Pros

Feedback from public and private sources

Automatic insight identification

Understand customer preferences

Effective prioritization of features

Messaging feature for product improvements

Bulk email functionality

User-friendly dashboard

Customizable alerts

API available for customization

Time and resource efficiency

Notifies anomalies in feedback data

Backed by world-class investors

NLP technology

Eliminates manual effort

Improves product roadmap

Helps build customer empathy

Assists management in prioritizing

Helps gain customer pulse check

Unified response tool across platforms

Anomaly detection

Threshold alerts

Feedback translated into actionable insights

Platform for all feedback

API for NLP technology customization

Saves 2-5 hours per week

Maximizes engineering resources

Daily actionable insights

View 22 more pros

Cons

No mobile app

Limited integrations

No offline usage

Messaging feature lacks customization

No real-time data analysis

No multilingual support

Requires technical knowledge for API

Dashboard not fully customizable

Unclear data protection measures

No customer service chatbot

View 5 more cons

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Q&A

What is Unwrap.ai?

Unwrap.ai is an AI-powered feedback analytics platform primarily designed to help businesses comprehend their customer needs and improve their products accordingly. This service turns customer feedback into actionable insights that businesses can use to enhance their products, thereby augmenting customer satisfaction.

What does Unwrap.ai do with customer feedback?

Unwrap.ai analyses customer feedback both intelligently and automatically. It identifies key insights and patterns within this data, thus eliminating the need for manual effort and spreadsheets. The goal is to turn that feedback into actionable insights that businesses can use to improve their products.

How does Unwrap.ai help businesses improve their products?

Unwrap.ai helps businesses improve their products by transforming customer feedback into actionable insights. It provides businesses with a deeper understanding of their customers' preferences and priorities, which can then be applied to improve the product roadmap and more effectively prioritize feature development.

Can Unwrap.ai collect feedback from both public and private sources?

Yes, one of the key features of Unwrap.ai is its ability to collect feedback from both public and private sources. This means businesses don't have to put in a manual effort to gather customer feedback.

How does Unwrap.ai analyze the collected feedback?

Unwrap.ai employs its AI technology to automatically find key insights and patterns in the collected feedback. This pattern analysis and insight extraction automatically turn feedback data into valuable, actionable insights for businesses.

What insights can product teams gain from Unwrap.ai?

Product teams can gain deep understanding of their customers' preferences and priorities from Unwrap.ai. These insights into customer needs can then be applied to product development and improvement, ultimately leading to enhanced customer satisfaction.

+ Show 14 more

Can Unwrap.ai help in prioritizing feature development?

Absolutely. By providing insights into customer preferences and priorities, Unwrap.ai aids in the prioritization of feature development. These insights can enhance the product roadmap and help businesses ensure that their products align with what their customers truly need and want.

What is the messaging feature of Unwrap.ai?

The messaging feature of Unwrap.ai allows businesses to announce product improvements directly to their customers. They can use it to send bulk emails illustrating how the audience feedback has been acted upon and incorporated into product enhancements.

What is the purpose of the user-friendly dashboard provided by Unwrap.ai?

The purpose of the user-friendly dashboard provided by Unwrap.ai is to keep product teams informed about anomalies and thresholds in their feedback data. It facilitates easy monitoring and tracking of feedback and insights.

Can I customize alerts on Unwrap.ai?

Yes, Unwrap.ai delivers customizable alerts to ensure that businesses stay informed about critical trends and anomalies in their feedback data. This keeps product teams alerted to any crucial changes or insights provided by customer feedback.

What is the functionality of Unwrap.ai's API?

The API offered by Unwrap.ai allows businesses to harness its Natural Language Processing technology in custom ways that best suit their specific needs. It's essentially built for businesses who want to use Unwrap's technology in a more tailored manner to suit their custom requirements.

How does Unwrap.ai help in streamlining the feedback analysis process?

Unwrap.ai streamlines the feedback analysis process by gathering data from both public and private sources and processing it using AI technology. It autonomously checks for patterns and insights, eliminating the need for manual effort and spreadsheets, thus simplifying and quickening the process of feedback analysis.

Can Unwrap.ai help in resource optimization?

Yes, Unwrap.ai enables resource optimization by automated, intelligent processing of customer feedback. This spares time and engineering resources, enabling companies to focus their resources more efficiently on product development and improvement.

Who are the investors backing Unwrap.ai?

Unwrap.ai is backed by world-class investors. While their specific identities are not disclosed on their website, it's clear that leading investors in the technology and business sectors believe in and fund Unwrap's innovative approach to consumer feedback analysis.

Can Unwrap.ai help understand customer needs?

Without a doubt, Unwrap.ai can assist in comprehending customer needs. By transforming customer feedback into actionable insights, it provides businesses with a detailed understanding of customer preferences and priorities, enabling them to develop products that genuinely resonate with customers.

Are there any security features provided by Unwrap.ai?

Although specific details are not provided on their website, Unwrap.ai does have a dedicated security page, indicating a focus on maintaining and delivering secure services to its users.

What are the different integration options available in Unwrap.ai?

Unwrap.ai allows for the integration of various feedback sources - both public and private. Therefore, companies can bring together diverse sources of customer feedback into one platform for comprehensive analysis and insights extraction.

How does Unwrap.ai help in saving time?

Unwrap.ai saves time by automatically analyzing customer feedback from both private and public sources. It eliminates the need for manual effort and spreadsheets, making the process of understanding customer needs and iterating products faster and more efficient.

Is there a demo available for Unwrap.ai?

Yes, Unwrap.ai offers demos to potential users. There's an option available on their website to book a demo for a more detailed understanding of the platform and its functionalities.

What benefits have users experienced from using Unwrap.ai?

Users report numerous benefits from using Unwrap.ai. These benefits include a greater confidence in understanding customer needs, better prioritization of engineering tasks, and a streamlined workflow which saves time and resources. Specifically, user testimonials highlight value in building customer empathy, improved management perspectives, and an efficient way to get a pulse check on customer thoughts on their product.

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