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Overview Discussion

Overview

Aivo Conversational AI is designed to enhance automation in customer experiences through a variety of omnichannel tools and live agent solutions. Included in the Aivo Suite is AgentBot, a conversational AI-powered chatbot for digital channels.

The AI co-pilot supports in Live, a feature offering omnichannel live chat for agents. The platform also includes Engage, a tool for creating WhatsApp campaigns and Studio, a low-code integration designer.

Instant solutions are available through natural phone conversations offered by Voice. Help provides knowledge microsites that leverage AI-power for search functions.

The suite also houses a Beta feature - Video Conversational AI, which uses hyper-realistic avatars paired with conversational AI. Aivo can also be integrated with other platforms like Genesys and Zendesk.

The platform is widely used in sectors like banking, commerce and telecommunications. Aivo's AI technology can generate unique auto-responses and understands natural conversations, enhancing customer experience.

With Aivo, businesses can design customer experiences and automate queries, available 24/7 across all channels.

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Initial release of Aivo.

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Pros and Cons

Pros

Automation in customer experiences

Omnichannel tool suite

Live agent solutions

WhatsApp campaign creation

Low-code integration designer

Natural phone conversation support

Integration with Genesys and Zendesk

24/7 service across all channels

Unique auto-responses generation

Understands natural conversations

Widely used in banking, commerce, and telecommunications

Campaign creation without coding needed

Hyperconnectivity with third-party tools

Employs hyper-realistic avatars

Supports Instagram and Twitter integration

High customer satisfaction rates

Call center volumes reduced

Effective for telecom industry

Supports WhatsApp, Instagram, Twitter, Telegram channels

Detailed ebooks and resources available

Industry specific solutions in ecommerce and banking

Enables creation of omnichannel banking assistant

Helps increase sales team productivity

Helps to create automated conversational journeys

Easy to learn and implement

Resolves a high percentage of customer inquiries

Decreases call center volumes

Gartner recognized as Niche Player

G2 crowd awarded in summer 2020

Customer reviews available on G2

Suggested for various industries like education, healthcare, utilities, government

Security-accredited systems

Job opportunities available for professionals

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Cons

Chatbot auto-response limitations

Potential Beta feature bugs

No multi-language support

Dependency on third-party platforms

Limited to specific industries

Not fully customizable

Potential over-dependency on WhatsApp

Limited avatar realism

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Q&A

What is Aivo Conversational AI?

Aivo Conversational AI is a platform designed to enhance the automation of customer experiences. It offers various omnichannel tools and live agent solutions to streamline customer interactions. The AI's suite includes several modules like AgentBot, Live, Engage, and Studio. It also includes a tool for creating WhatsApp campaigns, a low-code integration designer, and support for natural phone conversations offered by Voice. It provides knowledge microsites that use an AI-powered search engine and a Video Conversational AI feature that uses hyper-realistic avatars. This technology functions 24/7 across all channels, ensuring consistent and automated customer care.

What is AgentBot in Aivo suite?

AgentBot is a part of the Aivo Suite and acts as a conversational AI-powered chatbot for digital channels. It is designed to handle customer inquiries autonomously, allowing for seamless interactions and enhancing customer experience.

Can Aivo be integrated with other platforms?

Yes, Aivo can be integrated with other platforms. Some of the known integrations include Genesys and Zendesk, further enhancing its ability to offer comprehensive customer service solutions.

What is the role of the AI co-pilot in Live feature?

The AI co-pilot in the Live feature of Aivo assists agents during omnichannel live chats. By offering suggestions and data-backed responses, it enables agents to deliver high-quality, consistent customer service across multiple platforms.

What is Engage in Aivo suite?

Engage is a feature within the Aivo Suite designed for creating WhatsApp campaigns. With it, businesses can design their WhatsApp campaigns easily and without coding, send relevant offers, notifications, and discover new business opportunities.

How does Aivo's AI technology enhance customer experience?

Aivo’s AI technology enhances customer experience by understanding natural conversations and generating unique auto-responses based on these interactions. This leads to a more personalized interaction with customers, promotes engagement and provides solutions to customer queries around the clock.

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What sectors widely use Aivo?

Aivo is widely utilized across various sectors including banking, commerce, and telecommunications. It aids these industries in providing enhanced customer service via streamlined and automated responses.

What is Studio in Aivo suite?

Studio in the Aivo suite is a low-code integration designer. It acts as a bridge facilitating hyper-connectivity between Aivo’s platform and third party tools, thus providing instant solutions to customer queries.

What functionalities are offered by Voice in Aivo suite?

The Voice feature in the Aivo Suite provides instant solutions through natural phone conversations. This tool allows businesses to interact with their customers via voice, adding a personal touch and convenience to the customer experience.

How can the platform's Help function be utilized?

Help in the Aivo Suite provides knowledge microsites powered by AI for search functions. These microsites can be utilized to store and relay information relevant to customer inquiries, thereby assisting in resolving queries effectively.

What is Video Conversational AI and what does it do?

Video Conversational AI is a Beta feature in the Aivo suite. It uses hyper-realistic avatars paired with conversational AI to create even more engaging and immersive customer interactions.

What unique features does Aivo provide for WhatsApp campaigns?

Aivo provides the Engage feature, which allows businesses to design WhatsApp campaigns easily and without coding. Businesses can send relevant offers, notifications, and discover new business opportunities through WhatsApp.

What is the 24/7 service availability in Aivo?

The 24/7 service availability in Aivo refers to the constant availability of the AI-powered features of Aivo. These solutions are always accessible, offering real-time automated customer service across all channels at any time of the day.

Can Aivo Conversational AI generate unique auto-responses?

Yes, Aivo Conversational AI can generate unique auto-responses. It does so by comprehending natural conversations which allows it to create distinct and customized responses, ensuring a personalized approach to customer service.

How does Aivo improve automation in customer experiences?

Aivo improves automation in customer experiences through its suite of AI-powered tools like AgentBot, Live, Engage, and Studio. These tools can understand natural dialogues, generate unique responses, and provide information, all in real-time and across multiple channels. The conversational AI technology forms the backbone of these operations, providing seamless 24/7 customer service.

What industries can benefit from Aivo's Enterprise Conversational AI Stack?

Aivo's enterprise conversational AI stack is significantly beneficial for several types of industries, including Fintechs & Banking, Retail & Ecommerce, Telecom, and more. The AI enhances customer service operations, automates responses, consolidates service channels, and provides comprehensive customer experiences.

What platforms can Aivo's platform be integrated with?

Aivo’s platform can be integrated with a variety of platforms, facilitating seamless customer experience. Known integrations include Genesys and Zendesk.

How does Aivo's AgentBot enhance digital channels?

Aivo's AgentBot significantly enhances digital channels by autonomously handling customer interactions. This AI-powered chatbot can understand natural conversations and reply with unique auto-generated responses, enhancing the user experience on those digital platforms.

How effective is Aivo's solution in automating and solving customer queries?

Aivo's solution is very effective in automating and solving customer queries. Its ability to understand natural conversations, generate unique auto-responses, and provide customers exactly what they're looking for makes it efficient in resolving customer inquiries and elevating customer experiences.

What is the significance of Aivo's Conversational AI powered suite?

Aivo's Conversational AI powered suite plays a significant role as it understands natural conversations, connects to the business's tech stack, and delivers customers exactly what they are looking for. It enables businesses to design customer experiences and automate responses to queries, improving customer satisfaction and service efficiency.

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