What is MonkeyLearn?
MonkeyLearn is a no-code text analytics platform designed to help businesses clean, label, and visualize customer feedback. It is powered by advanced AI technology and includes both pre-built and custom machine learning models.
What is the main feature of MonkeyLearn?
The main feature of MonkeyLearn is that it enables the simple cleaning, labeling, and visualization of customer feedback. It further allows for instant data visualizations and detailed insights by combining and filtering multiple data inputs.
How does MonkeyLearn assist in analyzing customer feedback?
MonkeyLearn supports the analysis of customer feedback by allowing businesses to use its machine learning models to label and categorize their text data. It also provides data visualization features to generate insights.
What does MonkeyLearn mean by 'no-code' text analytics?
'No-code' text analytics by MonkeyLearn refers to its ability to perform complex text analytics tasks without the need for programming knowledge. This is achieved through a user-friendly interface and pre-built models that can be used without writing any code.
Can MonkeyLearn create custom charts and visualizations?
Yes, MonkeyLearn allows the creation of custom charts and visualizations. Its interface is designed to provide a fast experience, and can work with multiple data inputs like dates and custom fields.
What type of machine learning models does MonkeyLearn includes?
MonkeyLearn includes a variety of machine learning models. The platform provides pre-trained classifiers and extractors. Users also have the ability to build and train their own custom models, such as topic classifiers and sentiment analysis.
Does MonkeyLearn offer any pre-built models?
Yes, MonkeyLearn offers a range of pre-built models that can be used to classify and extract relevant text data. The categories include various pre-trained classifiers and extractors.
Can I have business templates with MonkeyLearn?
Yes, MonkeyLearn provides business templates which are tailored for different scenarios and equipped with pre-made text analysis models and dashboards.
How does MonkeyLearn convert passives and detractors?
MonkeyLearn strengthens promoters, converts passives and detractors by performing Net Promoter Score (NPS) Analysis. It's a systematic approach to analyze feedback and draw insights which can be utilized to improve customer loyalty.
Can MonkeyLearn be integrated with other apps?
Yes, MonkeyLearn can be easily connected to your apps and BI tools using native integrations, SQL connection or API.
How do I get started with MonkeyLearn?
To get started with MonkeyLearn, you can sign up on their website and start the free trial. You can then choose from pre-built machine learning models or build and train your own.
How does MonkeyLearn increase support team efficiencies?
MonkeyLearn increases support team efficiencies by streamlining ticket routing processes and providing control over creating custom ticket responses to high-impact issues.
Who are some companies that have used MonkeyLearn?
The companies that have used MonkeyLearn include Freshly, Garmentory, Golden Proportions, and MoxiWorks.
Does MonkeyLearn only analyze text data?
Yes, MonkeyLearn specializes in analyzing text data. It utilizes advanced AI and machine learning technologies to turn unstructured data from various sources into valuable insights and actionable information.
Can I build and train custom models on MonkeyLearn?
Yes, MonkeyLearn allows its users to build and train their own custom models. This feature is provided along with pre-trained classifiers and extractors for a quick start.
How does MonkeyLearn help uncover insights from data?
MonkeyLearn uncovers insights from data by offering detailed text analysis and data visualization tools. It allows users to dig deeper into data and create charts and visuals to better understand the collected information.
Can MonkeyLearn assist in CSAT Analysis?
Yes, MonkeyLearn assists in CSAT Analysis by providing tools to analyze customer satisfaction data which helps identify weak links in products and business processes to strengthen them.
What is the range of pre-trained classifiers and extractors available in MonkeyLearn?
The exact range of pre-trained classifiers and extractors available in MonkeyLearn is not specified on their website. However, it is stated that there's a wide range of these models available for a quick start, and users can build and train their own models as well.
Do I have to know how to code to use MonkeyLearn?
No, you do not need to know how to code to use MonkeyLearn. It is a no-code platform which means you can clean, label, and visualize customer feedback without any coding knowledge.
How can MonkeyLearn help me become more customer-centric?
MonkeyLearn helps businesses become more customer-centric through its VoC (Voice of Customer) Analysis. It allows businesses to act based on accurate analyses of customer feedback, and it provides tools for mining deeper conclusions from this data.