💼

Work8,302

💼

Business6,473

💼

Sales698

🛍️

Customer experience288

📞

Customer support281

💬

Customer engagement82

NICE CXone

Build lasting relationships with AI-powered CX

Open

Dashboard Edit Promote Manage releases Analytics

Overview Releases Alternatives Pricing Pros & Cons Prompts Reviews Q&A

Go to 💬 Customer engagement

Go to 💼 Work 💼 Business (6473) 🚀 Productivity (1188) 💼 Career (641)

Go to 💼 Business 📢 Marketing (2165) 🔍 Industries (789) 💾 Data (766) 💼 Sales (698) 💰 Finance (368) 💡 Startups (289) 👔 Management (271) 👔 HR (227) ⚖️ Legal (216) 📈 Business strategy (187) 📅 Meetings (119) 📊 Product management (113) 🔒 Security (75) 📞 Calls (38) 💻 Tech support (35) 🤝 Networking (31) 💻 Virtual employees (26) 🚀 Business innovation (13) 🤖 Enterprise (12)

Avataar's GenAI Creator

Cognition by Mindcorp

Go to 💼 Sales 🛍️ Customer experience (288) 💎 Prospecting (89) 🎯 Sales training (65) 🔍 Customer analysis (54) 🤝 CRM (24) 💼 Sales negotiations (11) 📈 Sales strategies (10) 📞 Sales calls (9) 💰 Price optimization (9) 💼 Sales chatbots (6) 💼 B2B sales (5) ❤️ Customer retention (5) 📦 Sales pitches (5) 💌 Sales emails (3) 💼 Client proposals (2)

Chatsimple AI Sales Chatbot

Go to 🛍️ Customer experience 📞 Customer support (281) 🤝 Customer success (4)

Go to 📞 Customer support 💬 Customer engagement (82) 📣 Customer feedback (8) 📞 Customer calls (3) 💼 Customer service training (3)

Invent | AI Assistants

13,160

InboxPilot - Custom Trained Chatbot for email and website

February 21, 2024

Dashboard Edit AI

NICE CXone

Customer engagement

205

No ratings

Use tool Copy 🔗

Inputs:

Outputs:

Build lasting relationships with AI-powered CX

Overview

Overview Releases Alternatives Pricing Pros & Cons Prompts Reviews Q&A

Featured alternatives

Surfn AI

25,613

Klariqo: AI Voice Assistants

279

Invent | AI Assistants

Cambir: Voice AI + Chat for High-Value Leads

15,620

Advertise here

Overview Discussion

23 www.nice.com

Overview

NICE CXone is a customer experience (CX) platform that utilizes artificial intelligence (AI) to enhance interactions and relations between businesses and their customers.

The platform aims to optimize consumer experiences, reinforce brand value, and promote operational efficiency. It offers three main features: an interaction-centric platform, rich CX capabilities, and AI designed specifically for CX needs.

The interaction-centric platform allows businesses to manage customer interactions across multiple channels in one unified space. It runs on a cloud-native architecture which provides a secure and fast-to-deploy solution deployed globally.

Rich CX capabilities enable a convergence of channels, data, applications, and knowledge to improve the customer experience at scale. The platform also hosts multiple solutions such as conversational AI for seamless customer self-service, AI-assisted tools for real-time agent guidance and coaching, and analytical insights for continuous improvement.

NICE CXone supports multiple industries including healthcare, retail, financial services, and many more.

Releases

NICE CXoneInitial

Get notified when a new version of NICE CXone is released

Notify me

Initial release

April 2, 2023

Initial release of NICE CXone.

+ Submit new release

By unverified author Claim this AI

Pricing

Pricing model

Paid

Paid options from

$71/month

Billing frequency

Monthly

Use tool

Save

🔗 Copy link

🗳️ Vote Best AI Tool

Featured

Customer engagement NICE CXone

Customer engagement

205

No ratings

Overview Releases Alternatives Pricing Pros & Cons Prompts Reviews Q&A

Use tool

Save

Top alternatives

ChatFlow

Fix customer service and rank higher on Google 8x faster.

Customer engagement

Open

31,928
26
5.0

v2.0.1 released 3mo ago
Free + from $19/mo
Share
29,617 chatflowapp.com
HitWit

Bring an AI product expert to *every* customer interaction

Customer engagement

Open

26,734
289
4.7

2.5.0 released 6mo ago
Free + from $20
Share
14,095 www.hitwit.ai

Fly Soul O

🙏 6 karma

Oct 29, 2024

@HitWit

This is a great tool! I have a question. The first time I created an Interactive Lesson, the published result had a transcript of the podcast which interacted simultaneously with the mindmap. After navigating out of that window, I can't access this again. Is there a way to access it? Currently it only shows an outline, the podcast and mindmap with no transcript or mindmap interactivity.

51 Reply Share Edit Delete Report
Gemelo AI

Creates virtual characters & synthetic voices for media.

Customer engagement

Open

10,605
123
5.0

Released 2y ago
Free + from $59/mo
Share
39 charactr.com
Frankly

AI-powered multi-channel engagement for richer insights.

Customer engagement

Open

6,230
23

Released 3y ago
No pricing
Share
SynthMind AI

AI-powered social growth, precisely targeted

Customer engagement

Open

2,470
30

Released 1y ago
From $49.8/mo
Share
953 synthmind.app
Drift

Personalize customer conversations across the buyer's journey.

Customer engagement

Open

1,742
21

Released 1y ago
From $2500/yr
Share

Promote AI Claim AI New release

Reviews

No ratings yet.

★ ★ ★ ★ ★ 0

★ ★ ★ ★ 0

★ ★ ★ 0

★ ★ 0

★ 0

Your rating

★ ★ ★ ★ ★

Post

How would you rate NICE CXone?

Help other people by letting them know if this AI was useful.

Prompts & Results

Title:

Description:

Prompt type*:

Prompt*:

Output type*:

Output*:

Add your own prompts and outputs to help others understand how to use this AI.

Pros and Cons

Pros

Unifies multi-channel interactions

Quick cloud-based deployment

Improves customer experience at scale

Real-time agent guidance tools

Analytical insights for improvement

Adaptable to multiple industries

Enhances brand value

Promotes operational efficiency

Secure cloud-native architecture

Relationship management features

Improves employee experiences

Continuous CX enhancement

Optimized consumer experiences

Multiple CX solutions offered

Rapid scalability

Empowers consumers and businesses

CX capabilities convergence

Securely scales interactions

Fast deployment globally

Channels, data, applications convergence

Improves CX leaders' performance

Journey orchestration and routing

CX analytics and insights

Robust workforce engagement management

Delivers friction-free customer experiences

Assists digital CX transformation

Aids in revenue growth

Provides compliance solutions

Empowers and engages employees

Offers business consulting services

Contact Center Training by CX experts

Global customer support

Partnership with implementation partners

Resource Libray for users

Self-led training availability

Industry-related term glossary

Relevant expertise, tools, and know-how

View 32 more pros

Cons

Cloud-based only

Potentially complex set up

No on-premise deployment option

No explicit multi-language support

Pricing information not transparent

Focused on large organizations

May be overload of features

Limited customization options

Dependence on third-party integrations

View 4 more cons

Q&A

What is NICE CXone?

NICE CXone is a customer experience platform that leverages artificial intelligence to improve interactions and relationships between businesses and their customers. The core objectives of the platform are enhancing customer experiences, reinforcing brand value, and promoting operational efficiency.

What kind of AI does NICE CXone use?

NICE CXone utilizes a type of AI specifically constructed for customer experience needs. It includes solutions like conversational AI for customer self-service, AI-assisted tools for real-time agent guidance and coaching, and data analysis tools for continual improvements.

How does NICE CXone improve customer experience?

NICE CXone enhances customer experience by converging channels, data, applications, and knowledge to create a seamless and personalized interaction experience at scale. It also uses conversational AI for instant customer self-service, AI-assisted tools for agents' guidance, and provides analytical insights for continuous improvement.

What are the main features of NICE CXone?

NICE CXone offers three main features: an interaction-centric platform, rich customer experience capabilities, and AI designed particularly for customer experience needs. The platform facilitates managing customer interactions across multiple channels in a consolidated space.

What does the interaction-centric platform of NICE CXone do?

The interaction-centric platform of NICE CXone enables businesses to orchestrate every customer interaction across multiple channels in a streamlined manner. Its purpose is to provide a unified, seamless space for managing customer interactions, hence allowing a smoother customer experience.

Can NICE CXone manage interactions across multiple channels?

Yes, NICE CXone can efficiently manage interactions across multiple channels. This capability allows businesses to maintain a coherent and consistent customer experience regardless of the channel of communication, making the overall customer interaction process more direct and efficient.

+ Show 14 more

What is cloud-native architecture in NICE CXone and how does it help businesses?

The cloud-native architecture of NICE CXone provides a robust and agile solution that is rapidly deployable and scalable. This structure ensures a secure and stable environment where resources can be quickly allocated and adjusted according to the needs of the businesses, facilitating swifter customer service and improved operational efficiency.

What are the 'rich CX capabilities' of NICE CXone?

'Rich CX capabilities' refers to NICE CXone's ability to enable a confluence of channels, data, applications, and knowledge for enhancing customer experience at scale. It creates an integrated platform that provides comprehensive services and tools to improve and personalize the overall customer experience.

What industries is NICE CXone suitable for?

NICE CXone is suitable for multiple industries including healthcare, retail, financial services, and many others. It's versatile and adaptable features allow it to be customized according to the specific needs of different industries, making it a versatile solution for diverse business environments.

How does the conversational AI in NICE CXone work?

The conversational AI in NICE CXone provides seamless customer self-service by automating responses and learning from past interactions. This AI system can engage in natural language conversations with customers, understand their needs, provide answers, assist with transactions, and generally facilitate a smoother and more efficient customer self-service experience.

What are the AI-assisted tools provided by NICE CXone for agent guidance?

NICE CXone provides AI-assisted tools for real-time agent guidance and coaching. These tools can provide real-time assistance to agents during customer interaction, advise on the best responses, and coach agents towards more successful customer engagements. This ultimately helps optimize customer interaction and increase overall customer satisfaction.

Does NICE CXone offer analytical insights for business improvement?

Yes, NICE CXone offers analytical insights for continuous business improvement. By leveraging AI, it can analyze data from customer interactions, identify trends, and provide insights that can be used to optimize processes, improve engagement strategies, and generally enhance the customer experience.

How does the AI of NICE CXone support relationship management?

The AI of NICE CXone supports relationship management by providing tools that enhance customer interactions and build stronger connections with customers. By delivering personalized, informed, and efficient interactions, NICE CXone helps businesses build and maintain solid and enduring relationships with their customers.

What does 'AI designed specifically for CX needs' mean in context of NICE CXone?

'AI designed specifically for CX needs', in the context of NICE CXone, refers to the use of AI not just for automation, but designed and calibrated specifically with the aim of enhancing customer experiences. This includes conversational AI for customer self-service, AI-assisted tools for real-time agent guidance, and analytical tools for ongoing optimization.

How does NICE CXone help reinforce brand value?

NICE CXone helps to reinforce brand value by delivering superior, personalized customer experiences. By enabling efficient, responsive and personalized customer interactions across various channels, it creates a positive perception of the brand, hence enhancing its value in the eyes of customers.

How fast can NICE CXone be deployed?

NICE CXone can be deployed fairly rapidly as it utilizes a cloud-native architecture. This implies that it doesn't require intensive setup or equipment, hence allowing for faster implementation and activation compared to traditional on-premise systems.

What self-service solutions does NICE CXone provide?

NICE CXone provides self-service solutions through its conversational AI feature. This tool provides instant responses to customers' queries, assists with transactions, and directs customers to suitable services, all without the need for a human agent, hence enabling efficient and immediate customer self-service.

Does NICE CXone support a healthcare industry needs?

Yes, NICE CXone supports healthcare industry needs. The platform offers features that are particular to the healthcare sector such as patient experience management, streamlining of consultation bookings, optimized patient communication, all in compliance with the healthcare industry standards.

What kind of retail solutions does NICE CXone offer?

NICE CXone offers retail solutions by providing a seamless and unified platform for customer interaction across multiple channels. This helps retail businesses offer consistent and personalized customer experiences, handle high volumes of customer queries efficiently and provide superior customer service to increase customer satisfaction and loyalty.

How does NICE CXone enhance operational efficiency?

NICE CXone enhances operational efficiency by providing a platform where customer interactions across various channels can be managed in one unified space. This streamlined operation eliminates redundancies, reduces response time, and allows for better use of resources, thereby improving overall business efficiency.

Ask a question

Submit

Search

NICE CXone

Overview

Releases

Pricing

Top alternatives

Related topics

Reviews

How would you rate NICE CXone?

Prompts & Results

Pros and Cons

Pros

View 32 more pros

Cons

View 4 more cons

Q&A

Search

Overview

Releases

Pricing

Top alternatives

Related topics

Reviews

How would you rate NICE CXone?

Prompts & Results

Pros and Cons

Pros

View 32 more pros

Cons

View 4 more cons

Q&A

Help

People also viewed

Feedback and Incident Report

AI Options

Create AI Tools

Mini Tool

Vibe code an AI Tool