15,287
Customer feedback
2023-04-02
Zeda
3
Product management insights and planning platform.
Overview
Customer feedback#7 most recent
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Zeda.io is an AI-powered product discovery and strategy platform aimed at product management professionals. This tool provides customer insights to help users discover problems to solve, decide what to build next and create product strategies that drive outcomes.
It features an AI-powered product intelligence system that analyzes feedback, sentiments, customer segments, revenue, and other data points to translate them into actionable insights, enabling users to build better products with confidence.
Zeda.io also enables users to capture and centralize feedback from multiple channels, conduct user research and collect feedback for rapid prototyping and validation.
It helps users create product plans, link goals and initiatives, and visualize work progress using strategy maps. Additionally, it allows users to connect OKRs to their product plan and measure the outcomes of every product they build.
With Zeda.io, users can assess delivery confidence in real-time with the proprietary scoring system, ZCN, and drive business impact through top-line growth, bottom-line impact, and insight-led innovation.
The tool also features customer testimonials and product glossary, podcasts, webinars, and blog support. Overall, Zeda.io is designed to aid product management professionals in automating routine operations and shift from a feature factory to innovation mindset for enhanced creations.
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Zeda was manually vetted by our editorial team and was first featured on June 25th 2023.
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Pros and Cons
Pros
Captures centralized feedback
Multiple channels integration
Comprehensive user research
Uses native feedback tools
Feature for rapid prototyping
Connects feedback with revenue
Analytics integration (Mixpanel, Amplitude)
CRM feedback linking
Sentiment analysis feature
Generates actionable product insights
Customer insights segmenting
Data segmenting based on attributes
Product plans creation
Links goals and initiatives
Specialized strategy maps
Connects product plans with OKRs
Proprietary scoring system (ZCN)
Assess delivery confidence real-time
Focuses on top-line growth
Improves bottom-line impact
Promotes insight-led innovation
Reduces development costs
Guides product development
Automates routine operations
Promotes shift to innovation mindset
Highly customizable
Task efficiency enhancement
Facilitates team alignment
Increases inter-team visibility
Centralizes feedback management
Creates strong feedback loops
Viewer-friendly strategy maps
Optimize resource allocation
Scalability assessment
Single-login system
Cons
No offline functionality
Limited integration options
Missing multi-language support
Reports customization is lacking
No White-label option
Unmentioned data security measures
No free version available
Limited customer support channels
No mobile application
Lack compatibility with CRM platforms
Q&A
What does Zeda.io do?
Zeda.io is an AI-powered product discovery and strategy platform aimed at product management professionals. It provides customer insights to help users discover problems, decide what they should build next and create product strategies that drive outcomes. Zeda.io's AI-powered product intelligence system analyzes feedback, sentiments, customer segments, revenue, and other data points to translate them into actionable insights. This tool also captures and centralizes feedback from multiple channels, helps in conducting user research, creating product plans, linking goals and initiatives, and offers visual work progress via strategy maps.
How does Zeda.io's AI-powered product intelligence system work?
Zeda.io's AI-powered product intelligence system analyzes various data points such as feedback, sentiments, customer segments, revenue, and more. The system uses machine learning to interpret customer signals from various channels and translate them into valuable product insights. In this way, Zeda.io helps product teams understand business and customer perspectives comprehensively.
What kind of insights can Zeda.io provide?
Zeda.io can provide a range of insights that help users build better products. It is able to analyze feedback, sentiments, customer segments, and revenue data, transforming them into actionable insights. It enables understanding of customer attributes such as location, demographics, custom cohorts, NPS, and revenue. Zeda.io can also associate revenue data to determine the business impact of customer feedback and product features.
How does Zeda.io aid in customer feedback collection?
Zeda.io facilitates the collection of customer feedback in a multitude of ways. First, it enables users to capture and centralize customer and product feedback from various channels. Users can accumulate and connect feedback data using native tools such as widgets and portals. Additionally, Zeda.io offers integrations with customer support tools to help further streamline the process.
Can Zeda.io handle feedback from multiple channels?
Yes, Zeda.io can handle feedback from multiple channels, thereby offering a holistic perspective on customer sentiments. It offers native tools and also integrates with various customer support tools to capture and centralize feedback.
How does Zeda.io help in product planning?
Zeda.io assists in product planning by letting users create product plans, link goals, and add initiatives. They can visualize their work progress using strategy maps specifically designed to provide context faster and better. Zeda.io enables integration of OKRs to product plans and measures the outcomes of every product built, which can be assessed in real-time with Zeda.io's proprietary scoring system, ZCN.
Can I link OKRs to my product plan using Zeda.io?
Yes, with Zeda.io, you can definitely connect OKRs to your product plan. This enables you to measure the outcomes of every product you build and visualize your work progress using strategy maps.
What is Zeda.io's ZCN and how does it work?
ZCN is Zeda.io's proprietary scoring system. It assesses the delivery confidence in real-time, helping users measure and track the potential success of their product strategies and initiatives.
What kind of support is available with Zeda.io?
Support available with Zeda.io includes product demos, a slack community for user interaction, a comprehensive product glossary, a variety of resources including podcasts & webinars, and a regularly updated blog. Additionally, Zeda.io also offers continuous product updates to ensure users are equipped with the latest features and capabilities.
Does Zeda.io come with integrations for other tools?
Yes, Zeda.io comes with workflow integrations allowing you to incorporate your favorite tools into the Zeda.io platform. These include customer support tools and product analytics platforms like Mixpanel and Amplitude. This allows users to streamline their workflows and consolidate all relevant data within Zeda.io.
How can Zeda.io help improve my product's business impact?
Zeda.io can help improve a product's business impact through top-line growth, bottom-line impact and insight-led innovation. It helps uncover high-revenue product opportunities, address customer concerns for increased retention and focus on high-NPS opportunities for product-led growth. Furthermore, Zeda.io allows users to reduce development costs by effectively prioritizing opportunities and wisely allocating resources to address crucial issues.
What is customer segmentation in Zeda.io?
Customer segmentation in Zeda.io is achieved by organising data based on various customer attributes such as location, demographics, custom cohorts, NPS and revenue. This segmentation provides a comprehensive understanding of business and customer perspectives and allows for targeted engagement and solution development.
How does Zeda.io help in automating routine operations?
Zeda.io helps in automating routine operations by focusing on issues that truly matter and transforming the operational approach from a feature factory to an innovation mindset. This shift helps reduce manual hours spent on repetitive tasks and allows teams to concentrate on creating improved and innovative solutions.
How does Zeda.io aid in strategy planning?
Zeda.io aids in strategy planning by allowing users to create product plans, link goals and initiatives in a simple and centralized manner. Work progress can be visualized using strategy maps designed to provide context faster and better. OKRs can be connected to the product plan and the outcomes of every product built can be measured.
Does Zeda.io provide any visual aids for progress tracking?
Yes, Zeda.io provides visual aids for progress tracking in the form of strategy maps. These maps are specifically designed to provide context faster and better, allowing teams to visualize plans and work progress in one centralized view.
Can I expect an increase in confidence while delivering with Zeda.io?
Zeda.io facilitates an increase in delivery confidence by offering users their proprietary scoring system, known as ZCN. This system assesses delivery confidence in real-time, providing users with an immediate understanding of the potential success of their product strategies and initiatives.
What is Zeda.io's strategy plan and how does it work?
Zeda.io's strategy plan allows users to create product plans, link goals and initiatives and visualize this using strategy maps designed for fast and effective contextual understanding. Users can connect OKRs to their product plan and measure the outcomes of every product they build. Zeda.io's proprietary scoring system (ZCN) helps assess delivery confidence in real-time.
Can Zeda.io analyze sentiments?
Yes, Zeda.io is capable of analyzing sentiments. Its AI-powered product intelligence system uses machine learning to analyze feedback, sentiments, customer segments, revenue and other data points, translating them into actionable insights.
Does Zeda.io incorporate product analytics platforms?
Yes, Zeda.io does incorporate product analytics platforms like Mixpanel and Amplitude. This allows it to provide comprehensive and meaningful customer insights that are connected with distinct cohorts.
What kind of data does Zeda.io's AI layer analyze?
Zeda.io's AI layer analyzes multiple data points, such as customer feedback, sentiments, various customer segments, revenue, and more. Using machine learning, it transforms these data points into valuable product insights that can, in turn, be used to drive better product development.
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