14,923
Customer feedback
2024-06-18
Zigpoll
6
By unverified author. Claim this AI
Capture insights directly from your customers at key moments.
Overview
Customer feedback#5 most recent
Most popular alternative: CustomerIQ (40 saves)
View all 10 alternatives
Recommendations
Generated by ChatGPT
Zigpoll is a survey and feedback platform targeted at businesses looking to collect zero-party data from their customers. Through this interactive tool, businesses can create and deliver post-purchase surveys, email capture campaigns, and polls & forms at different stages of the customer journey such as pre-purchase, post-fulfillment, and at instances of abandoned checkout.
The tool can further be employed to optimize a business's website, launch new products and build useful customer segments. Zigpoll offers multiple question formats and the ability to analyze a business's feedback data through intuitive dashboards, multiple charts and reporting features.
Equipped with advanced targeting rules, third party integrations, template variables, and multilanguage translation possibilities, Zigpoll seeks to effectively engage the customers at the right time and place.
Automation features include an AI assistant trained on a user's response data to identify open-ended response trends and provide actionable insights. Zigpoll offers easy setup for platforms such as Shopify, BigCommerce & Wordpress and is available for use in various pricing tiers to accommodate different needs.
6
How would you rate Zigpoll?
Help other people by letting them know if this AI was useful.
Post
Feature requests
Are you looking for a specific feature that's not present in Zigpoll?
💡 Request a feature
Zigpoll was manually vetted by our editorial team and was first featured on June 7th 2023.
10 alternatives to Zigpoll for Customer feedback
Pros and Cons
Pros
Zero-party data collection
Post-purchase surveys
Email capture campaigns
Interactive polls and forms
No-code setup for Shopify, Bigcommerce, Wordpress
Multiple question formats
Branching logic in surveys
Incentives for customer engagement
Intuitive analytics dashboard
Advanced targeting rules
Third-party integrations
Sending surveys via email, SMS, on-site
Multiple pricing options
Free Lite version for starters
Helpful blog with examples and tips
Pre-purchase and post-fulfillment feedback
Abandoned checkout feedback
Website optimization
Product launch feedback
Building customer segments
Multilanguage translation for surveys
Automatic translations based on customer's language preferences
Template variables for personalization
High response rate claim
Detailed reporting features
SMS survey options
Branching logic can reward interactions
Collect demographic and lifestyle data
Scheduler provides insights on meaningful sample set
White label support in all plans
Possibility of hiding Zigpoll branding
24/7 support in Pro plan
Copywriting support in Plus and Pro plans
Including team members in plans
Option to send emails in all paid plans
Automatic delivery of translated surveys
Automatic trend spotting in feedback
Options to customize survey style
Installation support for Basic and above plans
Unlimited responses in Pro plan
Built-in auto-translate feature
SMS messages on Plus and Pro plans
Track response trends over time
Automatic insight scheduling
Cons
Limited ecommerce platform integration
No mobile app
No android support
Limited plan features
Potential language translation errors
Limited third-party integrations
May overlook customer subtleties
Restricted team member access
Doesn't hide Zigpoll branding on lower-tier plans
Q&A
What is Zigpoll?
Zigpoll is a survey and feedback platform that is designed for capturing zero-party data directly from customers. Implementing multiple survey methods including post-purchase surveys, email capture campaigns, interactive polls and forms, Zigpoll allows businesses to gather insights at various stages of the customer journey. With a straightforward setup for Shopify, Bigcommerce and Wordpress, Zigpoll integrates with existing systems without requiring coding knowledge. Its dashboard offers an intuitive way to analyze survey data, and an inbuilt AI assistant provides automated trend detection and insights from the gathered responses.
What can I achieve using Zigpoll?
With Zigpoll, businesses can capture and analyze direct feedback at key moments in the customer journey, including pre-purchase, post-purchase, post-fulfillment, and during instances of abandoned checkout. It empowers businesses to optimize their website, launch new products and build useful customer segments based on the responses. Zigpoll also offers the ability to identify trends in open-ended responses and provide actionable insights, thereby helping businesses make informed decisions. Plus, interaction with customers is boosted by offering incentives, which helps achieve a high response rate.
How can I integrate Zigpoll with my Shopify, Bigcommerce, or Wordpress platforms?
Zigpoll provides a no-code setup for Shopify, Bigcommerce and Wordpress platforms. As a result, integration with these platforms is seamless and does not require technical expertise. The exact mechanics of integration are not directly mentioned but would generally involve logging into the Zigpoll dashboard to link the target platform using appropriate access credentials or API keys.
What are the different question formats supported by Zigpoll?
Zigpoll supports multiple question formats, although the specific types are not explicitly stated. This likely encompasses a variety of formats such as multiple choice, open-ended, rating scales, and yes/no questions, providing flexibility in the data collection process.
What is branching logic and how does it functions in Zigpoll?
Branching logic in Zigpoll allows businesses to customize the survey flow based on the respondents' answers. When a specific answer is given to a question, the subsequent survey path changes to target questions relevant to that answer. This ensures the participant's journey is tailored and interactive, consequently improving engagement and the quality of the feedback collected.
How does Zigpoll offer incentives to engage customers?
Zigpoll allows businesses to offer incentives in their surveys as a reward for customer interaction. Although not explicitly conveyed, these incentives could range from discounts, access to exclusive content, or loyalty points, for example. This feature incentivizes responses and participation, thus leading to higher engagement and unmatched response rates.
How does Zigpoll's dashboard assist with data analysis?
Zigpoll's dashboard is designed with an intuitive user interface for easy analysis of survey data. It offers multiple charts and reporting dashboards, enabling users to distill survey information into actionable items. This facilitates easier understanding of zero-party response data and Net Promoter Scores at a glance, simplifying the decision-making process.
How can I customize the targeting rules for my Zigpoll surveys?
Zigpoll enables customization of targeting rules for surveys using advanced targeting features and third-party integrations. These allow businesses to ensure their surveys reach the right person at the right time. The delivery methods include options of email, SMS, or on-site surveys, and personalized templates addressing customers directly may be used as well.
How does Zigpoll use AI for automatic insights and trend detection?
Zigpoll's AI assistant is trained on user response data to provide automatic insights and trend detection. The bot automatically analyzes and identifies patterns in open-ended responses, providing valuable insights without requiring the user to read hundreds of responses. Additionally, it allows continual tracking of response trends over time to maintain awareness of customer reactions to changes or new product releases.
What are the pricing options available for Zigpoll?
Zigpoll offers different pricing options to suit various business needs. The available options are 'Lite' (free), 'Basic' ($10/mo), 'Standard' ($25/mo), 'Plus' ($50/mo), and 'Pro' ($100/mo). Each higher-tier plan provides expanded benefits, including higher response limits, more team member accounts, the ability to send more emails, hiding Zigpoll branding, additional SMS messages, and enhanced support.
Can I use Zigpoll for free?
Yes, Zigpoll can be used for free. The 'Lite' plan offers free access to Zigpoll's basic features, including up to 100 responses per month, automatic AI insights, a single team member account, and unlimited surveys. However, functionalities like sending emails, accessing support services, hiding Zigpoll branding, and SMS services might require an upgrade to a paid plan.
What kind of data does Zigpoll collect through post-purchase surveys?
Zigpoll collects zero-party data through post-purchase surveys. Although not explicitly detailed, this data can include information about customer satisfaction, product experience, delivery feedback and more, providing insights directly related to the purchase experience and enabling effective business decision-making.
How does Zigpoll help gather feedback from abandoned checkouts?
Zigpoll's setup allows businesses to run surveys at instances of abandoned checkout. By intercepting customers who have abandoned their filled carts before completing purchase, Zigpoll collects valuable feedback explaining their reasons for not finalizing the purchase. Such insights can inform strategies to recapture abandoned carts and reduce checkout abandonment rates.
How does Zigpoll's multilanguage translation feature work?
Zigpoll supports multilanguage translation, allowing the creation of surveys in any language using the auto-translate feature. Furthermore, the platform can automatically serve the translated version of the survey catering to the customer's language preference, ensuring a personalized and comfortable user experience.
How can Zigpoll help me launch new products?
Zigpoll aids in launching new products by enabling the collection of customer feedback, insights and requests directly. This valuable data can be used to make informed decisions about product design, packaging, marketing, pricing and more. Collecting use cases and product feedback through surveys can particularly be impactful to launch new products that accurately cater to customer needs.
Which third-party platforms can Zigpoll integrate with?
While specific third-party platforms are not specified, Zigpoll features third-party integrations within its system. These integrations allow enhanced functionality such as targeted delivery of surveys and augment data collection efforts by assimilating the right information from the right sources at the right time.
How does Zigpoll's AI assistant help identify open-ended response trends?
Zigpoll's AI assistant is trained on user response data to automatically detect and identify trends in open-ended responses. These insights offer a quick understanding of the prevalent views among the respondents without requiring to read through the multitude of responses, facilitating timely and effective decision-making.
What kind of customer segments can Zigpoll help me build?
Zigpoll helps businesses to build valuable customer segments by collecting demographic and lifestyle data. Such segmentation leads to better understanding of customer behavior patterns, preferences and needs, aiding targeted marketing and advertising efforts, and ultimately improving open rates and reducing spam reports.
How effective is Zigpoll in increasing customer response rates?
Zigpoll facilitates an impressive increase in customer response rates, mainly by employing engaging question formats, offering incentives for interactions, and using branching logic to create tailored survey paths. In fact, businesses running post-purchase surveys with Zigpoll have reported up to a 50% response rate.
What kind of insights can Zigpoll's AI chat interface provide?
Zigpoll's AI chat interface allows users to pose specific questions to an AI model trained on the business and response data. This interface provides essential insights by automatically evaluating response data when a substantial sample set is generated. These insights could revolve around trends, commonalities, outliers or any patterns detected in the response data that users could benefit from knowing.
If you liked Zigpoll
Featured matches
Other matches
Home
Search
My saved AIs
Free signup
Just Launched
Featured
Popular
Requests
Tasks
Timeline
Job Impact Index
Forum
Newsletter
Submit / Advertise
Join the biggest AI community
Subscribe to our exclusive newsletter, coming out 3 times per week with the latest AI tools. Join over 470,000 readers.
Help
⌘ + D bookmark this site for future reference
⌘ + ↑/↓ go to top/bottom
⌘ + ←/→ sort chronologically/alphabetically
↑↓←→ navigation
Enter open selected entry in new tab
⇧ + Enter open selected entry in new tab
⇧ + ↑/↓ expand/collapse list
/ focus search
Esc remove focus from search
A-Z go to letter (when A-Z sorting is enabled)
+ submit an entry
? toggle help menu
Sign in to continue (100% free)
To prevent spam, some actions require being signed in. It's free and only takes a few seconds.
Sign in with Google
0 AIs selected
Clear selection
#
Name
Task