14,363
Customer feedback analysis
2024-01-01
Canny
15
By unverified author. Claim this AI
Canny: Organize feature requests and prioritize your roadmap.
Overview
Customer feedback analysis#9 most recent
Most popular alternative: Mine My Reviews (38 saves)
View all 27 alternatives
Recommendations
Generated by ChatGPT
Canny is an AI customer feedback management tool designed to help organizations collect, organize and analyze feature requests. It provides a centralized location for gathering feedback, enabling a deep understanding of customer needs to prioritize your product roadmap effectively.
Canny's features include feedback collection, feedback analysis, request prioritization, roadmap creation, and update sharing. Users can collect feedback from various sources, automatically detect and merge duplicates, and set up a feedback portal for direct user interaction.
The tool also allows users to connect customer data to specific features, create user segments, and gain context from user feedback. Based on the feedback collected, requests can be prioritized using a customized formula that considers impact and effort weights.
Canny also integrates with popular project management tools to help create a concise roadmap for products. Users can share progress updates through a public changelog, linking to feature requests and automatically notifying users who interacted with those requests.
For a more automated approach, Canny offers AI-driven features for feedback discovery, offering smart replies and summarizing lengthy feedback threads for ease of understanding.
Ultimately, Canny transforms feedback into actionable insights to help businesses make informed product decisions and build better products.
How would you rate Canny?
Help other people by letting them know if this AI was useful.
Post
Feature requests
Are you looking for a specific feature that's not present in Canny?
💡 Request a feature
Canny was manually vetted by our editorial team and was first featured on June 19th 2024.
★★★★★
★★★★★
370
5
★★★★★
★★★★★
538
1
Turn ideas into software requirements, specifications, designs with Archie, AI Product Architect
★★★★★
★★★★★
277
27 alternatives to Canny for Customer feedback analysis
Pros and Cons
Pros
Centralized feedback collection
Automated duplicate detection
Direct user interaction portal
Customer data-feature linking
User segment creation
Feedback-context integration
Customizable prioritization formula
Integrates with project management tools
Public update sharing functionality
Automatic user notifications for updates
Smart replies to feedback
Automated feedback thread summarization
Automated feedback tasks
Feedback analysis for product decisions
Public changelog for engagement
Feedback portal setup
Supportive customer feedback integration
Automated customer interaction capturing
Potential revenue impact indication
User feedback segmentation
Roadmap creation for projects
Customizable impact-effort weighting for prioritization
Public or private roadmaps
Custom post field creation for business
Opportunity revenue consideration
Detailed release notes publication
Automatic voting user notifications
Manual feedback task automation
Feedback capturing and deduplication
Clarifying questions for feedback
User-friendly UI
Feedback insights for churn prevention
Community fostering for feedback discussion
Scalable plans
Best-in-class security and compliance
Private or public feedback control
Easy tool installation
User feedback data import
Brand customization
Works with other workflows
Customer satisfaction through feedback linkage
Quick and efficient feedback gathering
Prioritization signals from sales team
Product marketing time-saving
Customer engagement, retention, and adoption
Product-market fit assistance
Avoid churn and generate revenue
Cons
Limited user segmentation options
No sentiment analysis feature
Doesn't integrate with all CRM tools
Lack of native mobile app
Poor data visualization capacities
No multi-language support
Time-consuming to set up
Customization limitations
Doesn't support feature voting
Q&A
What is Canny?
Canny is an AI-powered customer feedback management tool aimed at helping organizations collect, organize, and analyze feature requests. It centralizes feedback collection for deeper understanding of customer needs and effective product roadmap prioritization. Key features include feedback analysis and collection, request prioritization, roadmap creation, and progress update sharing.
How does Canny collect customer feedback?
Canny collects customer feedback through various sources. Users can set up a feedback portal for direct user interactions. It's also capable of auto capturing feedback from customer conversations with a feature called Autopilot. Furthermore, Canny can integrate customer support tools to enable capturing of feedback on behalf of users.
Does Canny allow direct user interaction on the feedback portal?
Yes, Canny allows direct user interaction on its feedback portal. Users can share their requests directly from the site, fostering more discussion and engagement around product features and requests.
How does Canny handle duplicate feedback?
Canny uses an automatic detection method to manage duplicate feedback. The system identifies and merges duplicates, consolidating similar ideas into single threads. This way, it quantifies the ideas and prevents the scattering of similar feedback across multiple entries.
Can Canny connect customer data to specific product features?
Yes, Canny can connect customer data to specific product features. This capability provides significant insights into feature preferences and usage patterns, helping establish a strong connection between customer behavior and feature implementation.
How does request prioritization work in Canny?
In Canny, request prioritization is done using a customized formula that considers impact and effort weights. This allows requests to be scored and ranked accordingly, enabling product teams to focus on the features with the highest value and potential for impact.
Can Canny integrate with other project management tools?
Yes, Canny can integrate with popular project management tools. This integration aids in the creation of a concise product roadmap, leading to better planning and execution of feature developments.
How can users share progress updates in Canny?
Canny users can share progress updates through a public changelog. This changelog links to feature requests and automatically notifies users who interacted with those requests, keeping them informed about the progress and completion of requested features.
Does Canny support automated feedback discovery?
Yes, Canny supports automated feedback discovery through its AI-driven features. These intelligent features capture and deduplicate customer feedback from customer conversations, thereby reducing manual feedback tasks.
Can Canny help create a roadmap for my product?
Yes, Canny aids in creating a roadmap for products. It integrates with popular project management tools to formulate a precise roadmap. Users can add top feature requests to the roadmap with a single click, ensuring a clear and updated representation of product development progress.
How does Canny help make informed product decisions?
Canny helps make informed product decisions by transforming collected feedback into actionable insights. Busy feedback threads can be summarized for easy understanding and users can respond to feedback with clarifying questions for deeper insights. The system's AI features also assist in identifying top priority features guided by custom formulas considering factors like impact and effort.
What are Canny's AI-driven features?
Canny's AI-driven features include feedback discovery, smart replies, and summarization of long feedback threads. Feedback discovery is where it captures and deduplicates customer feedback from customer conversations. Smart replies let you respond to feedback with clarifying questions to uncover deeper insights. Summaries condense lengthy feedback threads to understand core use cases optimally.
How are user segments created in Canny?
In Canny, user segments are created to offer a closer look at feedback from specific groups. By creating user segments, product teams can focus on feedback from groups they deem most important. This could be based on user characteristics or behavior, and helps in refining product features and understanding customer needs better.
How is lengthy feedback summarized in Canny?
Canny summarizes lengthy feedback threads with AI-driven summarization. This tool presents a concise recap of extensive feedback threads, enabling users to quickly understand the core uses and needs expressed in the feedback.
How does Canny notify users who interacted with certain feature requests?
In Canny, users who interacted with certain feature requests are notified automatically when progress updates are shared. This notification happens through a public changelog that links to feature requests and informs the contributors about the evolution of their requested features.
How can I set up a public changelog in Canny?
In Canny, you can set up a public changelog to share updates about your product's progress. You can publish detailed release notes linked to your feature requests, and those who interacted with or voted on these features are automatically notified. This feature helps keep your audience engaged and up-to-date with the product's progress.
Does Canny offer smart replies to customer feedback?
Yes, Canny offers smart replies to customer feedback. These AI-driven responses can seek clarifying questions from users to uncover deeper insights into the feedback, promoting a deeper understanding of customer needs and expectations.
How can users gain context from feedback through Canny?
Canny helps users gain context from feedback by allowing them to connect customer data to specific features. Moreover, the system can clarify use cases up front and get more context from users. It promotes more in-depth insight into feedback, contributing significantly to product development decisions.
Does Canny offer a way to transform feedback into actionable insights?
Yes, Canny does offer a way to transform feedback into actionable insights. The feedback collected is collated, organized, analyzed, and segmented if necessary. All this data is utilized to make key decisions about product development, roadmap creation, and essentially transform the constructive feedback from the user community into actionable tasks.
How does Canny help prioritize my product roadmap based on customer feedback?
Canny helps prioritize your product roadmap based on customer feedback by collecting and organizing feedback in a centralized location. This information is then used to prioritize feature requests using a custom formula considering impact and effort. Consequently, decisions about the product roadmap are better informed and focused on what resonates most with the users.
If you liked Canny
Featured matches
Other matches
People also searched
Home
Search
My saved AIs
Free signup
Just Launched
Featured
Popular
Requests
Tasks
Timeline
Job Impact Index
Forum
Newsletter
Submit / Advertise
Join the biggest AI community
Subscribe to our exclusive newsletter, coming out 3 times per week with the latest AI tools. Join over 470,000 readers.
Help
⌘ + D bookmark this site for future reference
⌘ + ↑/↓ go to top/bottom
⌘ + ←/→ sort chronologically/alphabetically
↑↓←→ navigation
Enter open selected entry in new tab
⇧ + Enter open selected entry in new tab
⇧ + ↑/↓ expand/collapse list
/ focus search
Esc remove focus from search
A-Z go to letter (when A-Z sorting is enabled)
+ submit an entry
? toggle help menu
Sign in to continue (100% free)
To prevent spam, some actions require being signed in. It's free and only takes a few seconds.
Sign in with Google
0 AIs selected
Clear selection
#
Name
Task