Customer engagement 2024-03-30
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JustCall

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Empower teams with AI-driven communication tools.
Generated by ChatGPT

JustCall is an AI-powered cloud phone and SMS system designed for maximizing sales and improving customer support within contact centers. This comprehensive tool enables teams to streamline their communications through a range of features.

The tool includes capabilities such as Conversation Intelligence that helps to drive customer satisfaction and peak agent productivity. AI Coaching assists in training agents rapidly through personalized coaching plans enhancing overall performance.

The Automatic Call Scoring evaluates agent performance instantly, eliminating the need for manual assessments, while the Agent Assist feature boosts success rates through the provision of real-time, AI-powered guidance.

SMS Copilot uses AI to deliver business text insights. The platform also includes Agent Analytics which provides a holistic view of agent performance.

All conversation can be captured with AI-based Call Transcription, replacing the need for manual note-taking and providing insights. Additionally, the Sentiment Analysis feature tracks and detects customer sentiment.

Moreover, JustCall also includes advanced sales and customer service features. It is equipped with a cloud phone system and messaging tools, as well as outbound call center capabilities, business phone system features, and IVR or Call Menu functions.

Incoming calls can be swiftly managed with Call Forwarding, and calls can be automatically recorded improving customer interactions.

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JustCall was manually vetted by our editorial team and was first featured on April 30th 2024.
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62 alternatives to JustCall for Customer engagement

Pros and Cons

Pros

Maximizes sales
Improves customer support
Cloud phone system
Conversation Intelligence feature
Automatic Call Scoring
Agent Assist feature
SMS Copilot for insights
Agent Analytics
Sentiment Analysis
Outbound call center capabilities
IVR or Call Menu functions
Call Forwarding
Automated call recording
Automated call distribution
CRM Integrations
Dialing automation software
Seamless business messaging
Automated meaninful workflows
Build customized agent training pathways
Connect and collaborate via shared WhatsApp inbox
Automated answers, follow-ups, and responses
Receive and distribute calls automatically
Track conversations outcomes
Seamless voice and SMS workflows
Omnichannel campaigns
Secure conversations for fintech

Cons

No VoIP support
No email marketing integration
Not multilingual
Requires constant internet
No video calling
Limited social media integration
Doesn't support Linux

Q&A

What is the primary function of JustCall?
How does JustCall assist in maximizing sales and improving customer support?
What are the key features of JustCall?
How does JustCall's Conversation Intelligence feature work?
Can you explain the AI Coaching feature in JustCall?
What benefits does the Automatic Call Scoring feature of JustCall offer?
How does the Agent Assist feature in JustCall enhance success rates?
How can JustCall's SMS Copilot aid in business communications?
What insights can the Agent Analytics feature of JustCall provide?
Does JustCall automatically transcribe calls?
Can JustCall detect customer sentiment during a conversation?
Does JustCall offer specific tools for sales and customer service teams?
How does the cloud phone system of JustCall work?
Can I manage incoming calls swiftly with JustCall?
How does the call recording feature of JustCall work?
What is the benefit of the IVR or Call Menu function in JustCall?
How does JustCall help in improving customer interactions?
Can JustCall be integrated with other business tools?
Does JustCall offer real-time AI-powered guidance?
What are the benefits of using JustCall's Agent Analytics?

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