14,928
Sales
2023-06-21
Hellocall
16
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Automated customer support and call solution. (-1)
Overview
Sales#47 most recent
Most popular alternative: Jason AI (434 saves)
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Recommendations
Generated by ChatGPT
HelloCall is a conversational AI tool that provides automation for both incoming and outgoing phone calls in your customer contact center. By using a voicebot, HelloCall enables intelligent service availability 24/7, reducing costs and increasing profitability.
With HelloCall, you can respond to all your clients' inquiries promptly, solving their problems and providing assistance. The tool offers features such as call handling, appointment scheduling, call overflow management, self-service information, and common request responses.Additionally, HelloCall allows you to create and manage telephone prospecting campaigns efficiently, enabling you to call and qualify prospects and clients automatically and rapidly without any friction.
It offers lead qualification, up-selling, cross-selling, appointment setting, quality surveys, contract validation, and payment collection functionalities.Implementing HelloCall results in improved customer relations, as it enhances the availability and efficiency of your team, regardless of language barriers.
It helps to reduce the number and duration of incoming calls for your agents, prevents misdirected calls, and activates handover when calls require added value.
Ultimately, HelloCall contributes to higher customer satisfaction and Net Promoter Scores (NPS).As part of the HelloMyBot platform, HelloCall offers quick and easy integration with your business tools, including CRM systems, through APIs for personalized responses.
It also supports cross-channel conversations, beginning with a phone call and continuing via messaging. The tool leverages machine learning for continuous improvement and ensures compliance with data protection regulations (GDPR).HelloCall is recommended for call centers looking to streamline processes and support their teams, as well as for advertisers seeking new avenues for generating business.
It is suitable for any organization that requires an e-calling solution to conduct call campaigns effortlessly in any language.
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Hellocall was manually vetted by our editorial team and was first featured on July 21st 2023.
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Enhancing client acquisition and engagement through AI Marketing and sales automation.1
Pros and Cons
Pros
Automates incoming/outgoing calls
24/7 service availability
Customer response automation
Call handling feature
Appointment scheduling feature
Call overflow management
Self-service info provision
Automated common inquiries response
Telephone prospecting campaigns creation
Automated call/qualify prospects/clients
Lead qualification automation
Up-selling and cross-selling features
Automated appointment setting
Quality survey feature
Contract validation feature
Automated payment collection
Improves customer relations
Reduces incoming call load/duration
Prevents misdirected calls
Activates handover for value-based calls
Enhances customer satisfaction
Increases Net Promoter Scores
Easy integration with business tools
CRM system integration
APIs for personalized responses
Cross-channel conversation support
Machine learning based enhancements
Data protection regulation compliance
Suitable for any business size
Language barrier mitigation
Cross-selling feature
Automated self-care/FAQs
Order and delivery status automation
Rich marketing tools
Quick campaign creation
Handling call overflow/peaks
Complaint automation
Automated handover activation
Improves CSAT and NPS
Quick CRM integration
Payment system integration
Contextual conversation transfer
Automated routing and call transfer
Process automation connection
Call center operations automation
Cost operation reduction
Customer satisfaction increase
Average handling time reduction
Automated campaign running
Improvement in client contact rate
Streamlining prospection processes
Effortless multilingual support
Cons
Limited language support
May misdirect calls
No multi-platform support
No freemium version
Integration complications
Unspecified GDPR compliance details
May require continuous learning
Undefined pricing structure
Unknown ease of use
Q&A
What is HelloCall?
HelloCall is a conversational AI tool that automates both incoming and outgoing phone calls in customer contact centers. It serves as an intelligent voice bot providing 24/7 service, thus reducing costs and increasing profitability. It is designed to provide prompt responses to clients' inquiries, solve their problems, and offer assistance.
How does HelloCall automate incoming and outgoing calls?
HelloCall uses an intelligent voicebot to automate incoming and outgoing calls. The voicebot is designed to handle calls efficiently, providing self-service information, managing call overflows, responding to common requests, and enabling handover when calls require added value.
What kind of services does HelloCall's voicebot offer?
HelloCall's voicebot offers services such as handling calls, scheduling appointments, managing call overflow, providing self-service information, and responding to common requests. It is also capable of setting appointments, performing lead qualification, up-selling, cross-selling, conducting quality surveys, validating contracts, and facilitating payment collections.
Can HelloCall handle call overflow situations?
Yes, HelloCall is equipped to handle call overflow situations efficiently. It manages high-call volume situations by reducing the number of and duration of incoming calls for team members.
Can HelloCall assist with appointment scheduling?
Yes, HelloCall has the capacity to assist with appointment scheduling. This feature enables clients to set appointments automatically, freeing up more time for agents to handle other essential tasks.
What type of campaign functionalities does HelloCall offer for telephone prospecting?
HelloCall offers functionalities for telephone prospecting campaigns like lead qualification, up-selling, cross-selling, appointment setting, quality surveys, contract validation, and payment collection. It facilitates efficient creation and management of these campaigns and supports automated, frictionless outreach to prospects and clients.
How can HelloCall contribute to improved customer satisfaction?
HelloCall contributes to improved customer satisfaction by ensuring prompt and efficient responses to all client inquiries. It enhances team availability, prevents misdirected calls by correctly identifying and redirecting them, and involves handover when calls require added value. The increased efficiency and availability contribute to higher customer satisfaction scores and Net Promoter Scores.
Is it possible to integrate HelloCall with my existing business tools?
Yes, HelloCall can be integrated with existing business tools, including CRM systems. It facilitates personalized responses through APIs and supports cross-channel customer conversations.
Does HelloCall ensure GDPR compliance?
Yes, HelloCall ensures compliance with data protection regulations including the General Data Protection Regulation (GDPR).
Can HelloCall support conversations across different channels?
Yes, HelloCall supports conversations across different channels. It initiates conversations with a phone call and can continue the conversation via messaging platforms, facilitating a seamless customer experience across different communication channels.
What languages are supported by HelloCall?
HelloCall supports multiple languages, making it suitable for international organizations and call centers dealing with foreign language-speaking customers.
Is HelloCall a good solution for call centers?
Yes, HelloCall is an efficient solution for call centers. It is designed to streamline processes, support their teams, and enhance their productivity. Its call handling, appointment scheduling, call overflow management, and other features are specifically tailored to meet the needs of call center operations.
Can HelloCall help with lead qualification and up-selling?
Yes, HelloCall supports lead qualification and can help in up-selling. It offers the ability to call and qualify prospects and clients automatically and rapidly without friction, effectively supporting the growth of your business.
Does HelloCall have payment collection functionalities?
Yes, HelloCall has a payment collection functionality. It's designed to facilitate automated, seamless transactions, thereby contributing to a more efficient and user-friendly donor experience.
What are the potential benefits of using HelloCall in my call center?
Benefits of using HelloCall in a call center include increased team availability, reduced number of incoming calls and their duration, prevention of misdirected calls, activation of handover when calls require added value, and higher customer satisfaction scores and Net Promoter Scores.
How does HelloCall manage handover when calls require added value?
HelloCall manages the handover when the calls require added value by transferring the call to a suitable support agent. This transfer ensures that the customer's request is not only accurately heard but also appropriately dealt with.
Does HelloCall use machine learning for continuous improvement?
Yes, HelloCall utilizes machine learning for continuous improvement. This helps the AI to learn from the interactions and responses over time, enabling it to provide better, more accurate responses and adapt to the specific needs of the business.
What is the HelloMyBot platform and how does it relate to HelloCall?
HelloMyBot platform is a comprehensive conversational AI platform, and HelloCall is a part of this suite. It allows rapid and easy integration with your existing business tools, enables cross-channel conversations, leverages machine learning for continuous improvement, and ensures compliance with GDPR.
Why is HelloCall recommended for advertisers?
HelloCall is recommended for advertisers as it creates and manages telephone prospecting campaigns efficiently, enabling automated and frictionless calling and qualification of prospects and clients. It helps to streamline the prospect outreach process and increases business opportunities.
Can HelloCall automate customer satisfaction surveys?
Yes, HelloCall has the capability of automating customer satisfaction surveys. This helps in gaining valuable insights into customers' experiences and expectations, thereby enabling improvements in product or service quality.
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