14,924
Customer support
2024-06-14
Eddy AI
4
By unverified author. Claim this AI
Automate sales and support with AI assistant.
Overview
Customer support#88 most recent
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Eddy AI is an artificial intelligence (AI) powered assistant chatbot designed to automate sales and support tasks. This tool can seamlessly integrate into several platforms such as websites, mobile applications, and popular social media messaging apps such as Facebook page and Instagram.
Eddy AI provides 24/7 customer service, helping users answer questions in real-time and generate product offers that could increase sales and customer satisfaction.
It supports multi-language dialogue making it capable of understanding and responding in over 80 languages. The tool allows business owners to upload their Frequently Asked Questions (FAQs) so that this intelligent assistant can respond to customer queries automatically.
Any unanswered questions are recorded and sent to a live agent on the support channel chosen by the business. Moreover, Eddy AI also provides detailed reports about user engagement for business analytics.
The AI assistant can also be customized to match the brand aesthetics of the business and offers a free plan for businesses who wish to try the service.
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Eddy AI was manually vetted by our editorial team and was first featured on November 30th 2022.
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Pros and Cons
Pros
24/7 Customer service
Integrates with multiple platforms
Multi-language dialogue
Automated sales
Customizable
Provides detailed analytics
Has a free plan
Real-time FAQ support
Integrated live agent support
Records unanswered questions
Generates product offers
Quick integration
Social media messaging compatibility
Used by 4 million people
Trust from multiple companies
Backed by reputable VC funds
Product offer generation
Seamless customer support experience
Optimizes support
Boosts sales and revenue
Automated FAQ support
Available on WhatsApp
Brand aesthetic matching
User engagement reports
Easily installed
Sales automation
Boosts website monetisation
Detailed user engagement reports
White-label solution
Fully customizable icons and colors
Used worldwide
Founded by Eddy Travels Inc.
Cons
Limited free plan languages
Unanswered queries reported, not responded
Requires active live agent backup
Only customizable for brand aesthetics
Dependency on uploaded FAQs
Analytics may not be real-time
Q&A
What is Eddy AI?
Eddy AI is an artificial intelligence powered chatbot designed to automate sales and customer support tasks. It's available 24/7, can understand and respond in over 80 languages and offers services like automated sales, full customization, detailed analytics and has a free plan option.
How does Eddy AI automate sales and customer support?
Eddy AI automates sales by generating offers for products in real-time through its AI chatbot, which is available 24/7 to help website visitors. It also automates customer support by answering frequently asked questions and directing unanswered queries to a live agent, if required.
Which platforms can I integrate Eddy AI with?
Eddy AI can be integrated with various platforms including websites, mobile applications, and social media messaging apps like Facebook page and Instagram.
How does Eddy AI handle languages?
Eddy AI is capable of understanding and responding in over 80 languages. It uses natural language understanding technology to automatically answer customer queries in the chosen language.
What customization options does Eddy AI offer?
Eddy AI allows for full customization to match the aesthetics of the business. The AI assistant can be made to look and feel like an extension of your brand by adjusting things like the widget icons and color scheme.
What data can I get from Eddy AI's analytics?
Eddy AI provides detailed analytics on user engagement. This includes data from customer interactions with the AI assistant, which can assist businesses in understanding customer behavior and improving their service.
What does Eddy AI's free plan include?
The free plan from Eddy AI includes access to their AI Assistant that understands and responds to all queries in English. It also includes the option for businesses to upload their FAQs for automated response handling by the AI assistant.
Does Eddy AI offer support for FAQs?
Yes, Eddy AI supports FAQs by allowing businesses to upload their FAQs. The AI Assistant will then automatically answer customer questions based on the uploaded data.
How does Eddy AI handle questions it can't answer?
In situations where Eddy AI cannot answer a question, the query is recorded and then forwarded to a live agent on the support channel chosen by the business.
Who typically uses Eddy AI?
Eddy AI is typically used by hundreds of companies and organizations worldwide, including those who ship products or provide services online. Over 4 million people have used Eddy AI worldwide.
Who has developed Eddy AI?
Eddy AI has been developed by Eddy Travels Inc., a Toronto-based company. The company is backed by Techstars Toronto, Practica Capital, and Open Circle Capital VC funds.
How is Eddy AI's performance in sales automation?
Eddy AI's performance in sales automation is applauded due to its ability to generate product offers in real time, 24/7. This leads to increased sales and customer satisfaction for a wide range of businesses.
What are the benefits of using Eddy AI's 24/7 service?
Eddy AI's 24/7 service ensures constant engagement with customers, attending to their questions and concerns at any time. This boosts sales and customer satisfaction by providing immediate assistance and generating product offers while increasing overall customer engagement.
Can Eddy AI integrate with my social media messaging apps?
Yes, Eddy AI can integrate with major social media messaging apps like Facebook Messenger and Instagram, providing automated sales and customer support services through these platforms.
How does Eddy AI increase sales and customer satisfaction?
Eddy AI increases sales and customer satisfaction by offering 24/7 customer service. It provides real-time product offers, answers queries, providing a personalized customer experience, and quick problem resolution, leading to increased customer engagement and sales.
What is Eddy AI's response time?
Eddy AI responds in real time, providing instant answers to frequently asked questions and generating product offers for customers while they interact with the chatbot.
Can Eddy AI support multiple languages?
Yes, Eddy AI can support over 80 languages aided by its cutting-edge technology for natural language understanding. Thus, it caters to a broad global audience.
How does Eddy AI's live agent support work?
Eddy AI's live agent support kicks in when the AI assistant can't answer some questions. These queries are recorded and sent to a live agent on the chosen support channel.
Can I customize Eddy AI to match my brand's aesthetics?
Yes, Eddy AI allows full customization, which allows clients to tweak the AI assistant to match their brand's aesthetics. From the widget icons to the color scheme, everything can be adjusted accordingly.
What type of businesses and industries does Eddy AI serve?
Eddy AI serves a broad range of businesses and industries worldwide, particularly those which offer products or services online and have a frequent need for sales and customer support automation.
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