Customer support 2018-02-08
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DigitalGenius

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Automated eCommerce customer support.
Generated by ChatGPT
DigitalGenius is the AI concierge for ecommerce brands that resolves your customer service tickets, saves you money, and delights your customers.

A unified platform combining conversational, visual and generative AI to fully understand and respond to customer queries, layered on top of deep integrations to your existing tech stack to fully resolve customer service tickets.

Automatically resolve 60+ common ecommerce use cases, such as Where Is My Order, Returns, Refunds, Warranty Checks, Order Amends, and many more, across email, chat, social, voice and more.

Used by major retailers like Reebok, SkullCandy AllSaints, air up, Rapha, On, Emma Sleep, Camper and Clarins, we can transform your customer service.

"In no time at all we were automating 40% of our contacts, with a resolution rate of 90% while hitting our CSAT goal of 95%" - Beauty Pie

"DigitalGenius has given us back control over our inbox – reducing our customer wait time by 93%." - On

"The results have been amazing, and we have seen an ROI of over 600% since deploying the platform." - air up

Fewer tickets for your agents to handle. Faster first response times. Quicker ticket resolution times. Lower cost-per-ticket. Happier agents. Happier customers.
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DigitalGenius was manually vetted by our editorial team and was first featured on March 28th 2023.
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Pros and Cons

Pros

Automates customer service processes
Enhances customer experience
Reduces operational costs
Built for eCommerce businesses
Text recognition technology
60+ pre-built eCommerce use cases
Integrates with carrier systems
Dashboard for analytics and reports
Customizable to match brand
Multi-lingual
Cross-channel functionality
Automatic responses for common queries
Proactively identifies customer issues
Built for quicker resolutions
Contributes to improved CSAT scores
Updates courier, CRM and CMS
Handles order-related queries
Aids in order cancellation
Implemented by renowned companies
Fully managed implementation
Support from product experts
Evolves with every interaction
Focus on customer retention
Faster response times
Out-of-the-box eCommerce integrations
Handles multiple customer service processes
Fast first response time
Provides 24/7 availability
Ensures high accuracy in automated answers

Cons

Limited to eCommerce and retail
Requires integration with systems
Limited pre-built eCommerce use-cases
Manual customization required
May not support all languages
May not cover all channels
Limited image-text recognition capabilities
Exclusively for customer service automation
May have complex implementation process

Q&A

What is DigitalGenius?
How does DigitalGenius use AI in eCommerce customer service?
What features does DigitalGenius offer for eCommerce businesses?
What are some specific use cases for DigitalGenius in eCommerce?
Does DigitalGenius provide analytics and reporting?
Can I customize DigitalGenius to match my brand?
Is DigitalGenius multilingual and cross-channel?
Can DigitalGenius handle order-related queries?
Does DigitalGenius improve customer service response times?
Has DigitalGenius been used by well-known companies?
How does DigitalGenius improve CSAT scores?
Does DigitalGenius offer full implementation support?
How does DigitalGenius learn and evolve with customer interactions?
Does DigitalGenius have a built-in dashboard?
Does DigitalGenius support image and text recognition?
What type of integrations does DigitalGenius offer?
Can I see a demo of DigitalGenius before purchase?
What is the average reduction in resolution time with DigitalGenius?
Is there a free automation analysis available with DigitalGenius?
How do I book a demo with DigitalGenius?

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