What is Eddy AI?
Eddy AI is an AI-powered chatbot that specializes in sales and customer support automation. It is developed by Eddy Travels Inc., headquartered in Toronto, Canada with an R&D office in Vilnius, Lithuania. Used by over 4 million people worldwide, Eddy AI can be integrated across multiple platforms including websites, mobile applications, and social media messaging apps. It offers services 24/7 in more than 80 languages, and includes features such as automated sales, full customization, detailed analytics, and a free plan.
How does Eddy AI automate sales and customer support?
Eddy AI automates sales and customer support by using its chatbot technology, engaging with visitors on your website, Facebook Page, Instagram, or other platforms round the clock. It provides product offers and instant responses to questions in real-time. By automating these processes, Eddy AI helps to increase sales on autopilot and provide a seamless customer support experience, thereby optimizing support and boosting customer satisfaction.
How can Eddy AI be integrated into my platforms?
Eddy AI can be swiftly incorporated on website or mobile applications, Facebook pages, Instagram, and other popular social media messaging platforms. Installation options include a WordPress plugin for websites, adding a widget snippet code to your site's header or footer, and direct integration into your Facebook or Instagram accounts.
Is Eddy AI accessible 24/7?
Yes, Eddy AI is accessible 24/7. It can engage your customers at any time of the day, ensuring they receive immediate answers and support.
In how many languages can Eddy AI respond?
Eddy AI is capable of understanding and responding in over 80 languages. This makes it highly effective in communicating with a global customer base.
Can I customize Eddy AI according to my business needs?
Indeed, Eddy AI can be fully customized as per your business's branding requirements. This includes everything from widget icons to the color scheme to ensure it blends seamlessly with your brand.
What analytics can I get from using Eddy AI?
With Eddy AI, you can receive detailed analytics about user engagement. This can offer valuable insights into how customers interact with the AI, helping you to further optimize your support and sales strategies.
Is there a free plan available for Eddy AI?
Yes, Eddy AI offers a free plan alongside its premium paid plans. The free plan is a great way for businesses to try out the varied features and benefits offered by Eddy AI.
How does Eddy AI generate sales on autopilot?
Eddy AI generates sales on autopilot by engaging website visitors with chat, offering them product recommendations and answering their queries in real-time. It makes product offers and guides the visitor through the purchasing path, thereby increasing the chances of conversion and generating automatic sales.
What companies trust Eddy AI for their operations?
Eddy AI is used and trusted by hundreds of companies and organizations worldwide. The exact names of these companies aren't specified on their website, but it's clear that Eddy AI enjoys a broad user base across different sectors.
Can Eddy AI be integrated with social media messaging apps?
Yes, Eddy AI can be seamlessly integrated into popular social media messaging apps. Installations instructions for direct integration into Facebook's Messenger platform are provided on their website.
How does the multi-language feature of Eddy AI work?
Eddy AI can understand and respond in more than 80 languages. With the Premium plan, the multi-language selection is available. However, with the free plan, Eddy AI responds to all queries in English by default.
How can Eddy AI assist with FAQ support for my business?
Eddy AI offers an automated FAQ support feature where you upload your FAQs, and the AI Assistant will answer your customer questions in different languages. If the AI Assistant cannot answer some questions, they will be recorded and sent to a live agent on the support channel of your choice.
Can Eddy AI be used on WhatsApp?
Yes, Eddy AI can be employed on WhatsApp. Customers can receive product offers and answers to their frequently asked questions round the clock with Eddy AIβs assistance on this platform.
Can Eddy AI be customized to match my brand?
Eddy AI is noted for its customization capabilities. You can adjust everything from widget icons to color schemes to make the AI assistant match your specific branding, effectively making it an extension of your business online.
Who developed Eddy AI and where is it based?
Eddy AI was developed by Eddy Travels Inc., a company headquartered in Toronto, Canada, with an R&D office in Vilnius, Lithuania. The company is backed by Techstars Toronto, Practica Capital, and Open Circle Capital VC funds.
How does Eddy AI handle unanswered questions from customers?
If Eddy AI cannot answer a customer's question, the question gets recorded and forwarded to a live agent via the selected support channel. This way, Eddy AI ensures that no customer question goes unanswered.
What installation options are available for implementing Eddy AI?
There are several options for installing Eddy AI. You can use a WordPress plugin for websites, integrate by adding the widget snippet code to the header or footer of a website, or implement it into your Facebook page, Messenger, and Instagram account.
What are the different plans offered by Eddy AI and their benefits?
While specific details about plans aren't mentioned on their website, it's highlighted that a forever Free Plan is offered. Multi-language support feature is listed as a part of the Premium plan features. For more exhaustive details, one might need to visit the 'Pricing' page or contact Eddy AI.
How many people use Eddy AI worldwide?
Eddy AI is used by over 4 million people worldwide. This widens its experience across different sectors and demographics, making it an agile and adaptable AI solution provider.