14,928
Customer support
2023-03-29
DocsAI
4
By unverified author. Claim this AI
Enhanced chat support with generated responses.
Overview
Customer support#63 most recent
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Docs AI is an AI tool that enables users to create a customized AI support agent by training it with their documents, such as websites, text, PDF, and DOCX.
The user can build the agent with just three simple steps, which involve adding data to the agent, testing its performance by asking various questions, and embedding it to their website with only one line of code.
Docs AI offers multiple sources, which means the user can add as many documents as they want to the same agent. The tool also allows the user to suggest better answers to the bot and integrates with Slack, with other data sources like DB integration and Crisp and Discord integration coming soon.
Docs AI also offers APIs, which enable custom integration with the user's website, and is open source, which means that the source code is publicly available on GitHub.
The tool offers unlimited search and summary insights for each conversation, allowing users to evaluate the chatbot's performance and obtain customer mood measurement.
Docs AI has various use cases, including customer support agents, HR bots, or customized agents for any purpose the user can imagine. Overall, Docs AI simplifies the process of creating a customized AI support agent that works across multiple documents and sources, allowing users to integrate it directly into their website and obtain valuable insights into customer conversations.
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DocsAI was manually vetted by our editorial team and was first featured on May 28th 2023.
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Pros and Cons
Pros
Simple 3-step setup
Website integration with single code line
Multiple sources for a single agent
User can improve bot's responses
Integration with Slack
Future DB and Crisp integration
Open-source code on GitHub
Unlimited search capacity
Conversation summary & mood measurement
Applicable for HR bots
APIs available for custom integration
Star on Github to support
Generates conversation summaries
Various document type support
Embeddable in any website
Document search when credits over
User can suggest better answers
Add multiple documents to bot
PDF and DOCX support
Cons
No live human backup
Limited current integrations
DB integration not available
Crisp, Discord integrations pending
Feedback-based learning required
Summary feature only in Pro
Maintenance depends on Open Source interest
Text based documents only
No voice compatibility
Bot lacks personality customization
Q&A
What is Docs AI?
Docs AI is a tool that allows users to build a customized AI support agent trained with documents. It can work across multiple documents and sources, providing chat support with generated responses. With its simple three-step setup process and vast range of features – from multiple sources, custom integrations, performance review, to future-proofing through open-source availability – Docs AI makes the creation and management of an AI support agent easy and efficient.
What kind of documents can I train Docs AI with?
You can train Docs AI with various types of documents such as websites, text, PDF, and DOCX.
How many documents or sources can I add to Docs AI?
You can add an unlimited number of documents or sources to Docs AI.
What are the three steps to building an agent with Docs AI?
The three simple steps to building an agent with Docs AI include adding your Website or Text you want to train, testing your agent by asking it various questions to evaluate its performance, and embedding it to your website using a single line of code.
How can I test the performance of my Docs AI agent?
You can test the performance of your Docs AI agent by questioning it to assess its responsiveness and effectiveness in providing relevant answers.
How do I embed Docs AI into my website?
You can embed Docs AI into your website by using just one line of code, simplifying the integration process of the chatbot.
What happens if I do not like the answers provided by my Docs AI agent?
If you do not like the answers provided by your Docs AI agent, you can suggest better answers and the bot will correct itself, ensuring continuous learning and improvement.
Is Docs AI open source and where can I find the code?
Yes, Docs AI is an open-source tool. The source code is publicly available on GitHub.
Which platforms does Docs AI currently integrate with?
Docs AI currently integrates with Slack. It allows for a seamless integration process, ensuring you can communicate easily across different platforms.
Are there any upcoming integrations for Docs AI?
Upcoming integrations for Docs AI include Crisp, Discord, and other data sources including DB
How can I use the APIs provided by Docs AI?
Docs AI provides APIs for custom integration. These APIs can be used to interact with the bot directly, allowing for more personalized and effective intercommunication.
What does unlimited search in Docs AI mean?
Unlimited search in Docs AI means that even if your Chat credits are over, the application will continue to search through documents and provide you with relevant files.
How can I get summary and insights for each conversation?
You can get a summary and insights for each conversation via Docs AI's Pro feature. This allows you to review conversation history and understand the mood of the users.
What is mood measurement in Docs AI?
Mood measurement in Docs AI refers to the application's ability to analyze and summarize the sentiment of users based on their conversations. This can be particularly useful in gauging customer satisfaction and improving service quality.
How can I use Docs AI for customer support?
Docs AI can serve as a customer support agent, answering customer queries, reading through chats and providing suggestions, generating a summary for each conversation, gauging customer mood, and offering the possibility of integration with tools like Crisp in the near future.
What are the other possible use cases for Docs AI?
Docs AI has a range of use cases. Beyond serving as a customer support agent, it can also function as an HR bot, answering employee questions. Importantly, the possibilities are endless, and the tool can be used creatively for any purpose the user can imagine.
How does Docs AI provide HR bot functionality?
Docs AI provides HR bot functionality by answering employee questions directly through Slack. This ensures a smooth and efficient interaction with your HR inquiries.
Can Docs AI generate a summary for each conversation?
Yes, Docs AI can generate a summary for each conversation, providing a snapshot of the interaction and enabling you to understand the context without going through the entire conversation.
Can Docs AI read through chats and provide suggestions?
Indeed, Docs AI has the ability to read through chat interactions and provide suggestions. This feature is particularly useful as it enables proactive engagement and response to various issues.
Can I integrate Docs AI with tools like Crisp?
Crisp integration is listed as a forthcoming feature for Docs AI. So, in the future, you should be able to integrate Docs AI with tools like Crisp.
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