14,923
Customer support
2024-06-17
Galeby
49
Answer repetitive customer service 2x faster with AI-powered templates.
Overview
Customer support#58 most recent
Most popular alternative: DigitalGenius (277 saves)
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Generated by ChatGPT
Talknotes is an AI-powered tool that facilitates the transformation of voice notes into coherent, structured, and actionable text. The user can record voice notes in more than 50 languages, which are then transcribed by the AI.
The transcriptions can be further formatted into various styles including task lists, transcripts, blog posts, and more, thereby turning raw thoughts and ideas into useful content.
Users can customize the content with the provided markdown editor, organizing it into folders and adding tags. Talknotes also offers the functionality to export notes to various applications via Zapier or download them in PDF or Markdown formats.
Furthermore, quick sharing is enabled by generating a public link to the notes. This tool is available on Web, iOS, and Android platforms, making it accessible across multiple devices.
This is helpful for a variety of use cases including brainstorming sessions, content creation, voice journaling, interview transcription, and during meetings or study sessions.
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Galeby was manually vetted by our editorial team and was first featured on April 18th 2023.
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Pros and Cons
Pros
Answers repetitive queries faster
Compatible with various apps
Direct support availability
Template creation for responses
Real-time app data import
Ideal for indie makers
Personalized customer support
Shortcut for faster responses
Unique reply generation
Beta users get discounts
Refund if not useful
Optimized to increase speed
Works with Crisp, Freshdesk
Scans user's list for responses
Supports personal touch in responses
Cons
Limited automation
Available beta features only
User created templates needed
Price may increase
Limited to frequent queries
Inefficient for low message volume
No response automation
Discount only for beta testers
Q&A
What is Galeby?
Galeby is a smart AI-powered tool that is designed to improve efficiency in customer support by responding to repetitive customer queries at double the speed. It uses pre-designed templates and works with different apps to offer seamless support.
How does Galeby work?
Galeby works by allowing the user to create templates for common messages. When a customer sends a query, the AI scans through this list of templates and selects the most suitable response. The user then has to go to their favored support app, press a shortcut, select the best response as shown by Galeby, and send it.
What are some of the key features of Galeby?
Galeby's key features that make it efficient include its ability to answer questions twice as fast than normal, its compatibility with any app, the option to personalize messages using real-time data from your app and providing direct support when needed.
What types of customers does Galeby cater to?
Galeby is designed to cater to indie makers and business owners who want to maintain a personal relationship with their customers, frequently find themselves replying to the same queries, and whose customers are not keen on reading the FAQ. However, it isn't suitable for businesses who want 100% automation of customer support or those who handle very few or less than three customer messages per day.
How can Galeby benefit me as an independent maker?
If you are an independent maker, Galeby can help you by reducing the time spent on customer support, especially on repetitive queries. It also allows you to add personal touches to your responses, making your customer support feel more personalized, and helping you maintain a close relationship with your customers.
Can Galeby be used with any customer support application?
Yes, Galeby can seamlessly work with any customer support application, including Freshdesk and Crisp.
How can I create my own templates for messages using Galeby?
To create your own message templates, all you have to do is write down frequent messages that you get from customers. Galeby then scans these templates, and when a message comes in, it selects the most suitable template which you can further adjust if necessary before sending off.
What makes Galeby distinct from other AI tools for customer support?
What distinguishes Galeby from other AI tools for customer support is its emphasis on maintaining personal customer support rather than full automation. It allows for the use of pre-designed templates and real-time data import to make messages feel personalized. Additionally, it helps to answer queries with double the normal speed.
Can Galeby personalize messages?
Yes, Galeby can personalize messages. It has a feature that allows real-time data import from your app, which you can use in your templates and AI replies to add a personal touch.
How can Galeby help speed up customer support responses?
Galeby speeds up customer support responses by allowing users to create templates for frequent messages. It uses AI to scan the user's list of pre-made messages and pick the most suitable response. This process helps to answer repetitive customer queries twice as fast.
Are there any requirements for using Galeby?
To effectively use Galeby, you should have customers to interact with, and receive more than three customer messages a day. Bands which don't meet this threshold might not benefit from Galeby as per its design.
What happens after the beta version of Galeby?
After the beta version, new features to Galeby are expected to be added. This will likely increase the cost of the tool, but beta testers will enjoy a lifetime discount.
How do Galeby’s unique reply generation features work?
Galeby's unique reply generation works by picking different feedback from the list of templates you pre-prepared or novel responses generated by AI in a single click, this way ensuring a diverse range of tailored responses.
How does Galeby pick the best response to use when answering customers?
Galeby uses AI to scan your pre-made templates and picks the best response depending on the context of the customer's query. It suggests this best response to you for review before you can send it.
What is the cost of using Galeby?
The pricing for Galeby during its beta version is $14.98 per month. However, once the beta stage is over and more features have been added, the price is expected to increase.
Is there a refund policy for Galeby?
Yes, Galeby does have a refund policy. If a user does not find the tool useful for whatever reason, they can message the team and get a direct refund.
Can Galeby work with real-time data from my application?
Yes, Galeby can work with real-time data from your application. This feature allows it to provide more personalized responses tailored to individual customer details and context.
How does Galeby maintain a personal touch in customer support?
Galeby maintains a personal touch in customer support by enabling real-time data import to personalize messages. Additionally, it allows for manual selection of the best response suggested by the AI, thus empowering the user with final control over what gets sent out to customers.
Who should not use Galeby?
Galeby may not be suitable for those who want to automate 100% of their customer support, those who do not mind answering the same questions daily, businesses that do not have customers yet or receive less than three customer messages per day.
Does Galeby offer support if required?
Yes, aside from its AI-driven customer support facilitation, Galeby does offer direct support to its users when needed.
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