What is Smartly.AI?
Smartly.AI is a SaaS platform making use of the latest developments in artificial intelligence for the purpose of designing, deploying, and supervising intelligent and useful chatbots. It enables businesses to leverage Generative AI technologies and knowledge bases for the rapid development and management of chatbots to handle customer queries, enhance customer support, and aid sales processes.
How does Smartly.AI use Generative AI technology?
Smartly.AI leverages Generative AI technologies to efficiently manage customer queries and enhance customer support and sales processes. It allows rapid development of ultra-intelligent chatbots by integrating users' knowledge bases with generative AI technology. This technology enables the bot to generate responses that are off-script and unique, hence making the conversation more human-like.
What knowledge bases can be integrated into Smartly.AI?
Users can integrate their knowledge bases into Smartly.AI. The specific types of knowledge bases that can be integrated aren't explicitly stated on their website.
What are the content formats that can be provided to Smartly.AI?
Users can provide the content to be integrated into Smartly.AI in the format of text, documents, or links.
Is any advanced technical knowledge required to use Smartly.AI?
No, advanced technical knowledge is not required to use Smartly.AI. The platform is designed to be intuitive and user-friendly, making it accessible for non-technical business profiles.
What are the live chat solutions compatible with Smartly.AI?
Yes, Smartly.AI can transition the conversation to a human agent when necessary. It supports several compatible live chat solutions, although the specifics of which solutions are compatible are not disclosed on their website.
Can Smartly.AI transition conversations to a human agent?
Yes, when necessary, Smartly.AI chatbots can hand over conversations to a human agent.
Can Smartly.AI connect to popular messaging platforms?
Yes, Smartly.AI provides connectors to allow businesses to engage with their customers on popular messaging platforms. However, the specifics about which platforms connect to Smartly.AI are not disclosed on their website.
What security measures are taken by Smartly.AI?
Smartly.AI ensures security through regular audits to prevent cyber-attacks. They are certified for the hosting of health data and guarantee high availability through redundancy, backups, and auto-scaling capabilities.
Does Smartly.AI comply with European GDPR?
Yes, Smartly.AI complies with European GDPR, ensuring the protection of user data.
What sectors can benefit from Smartly.AI solutions?
Smartly.AI can be beneficial for various sectors including telecom, banking, and healthcare, since they offer specific solutions tailored to these industries.
How efficient is Smartly.AI in handling customer queries?
Smartly.AI is highly efficient in managing customer queries. The AI platform has handled over million customer questions per year, with a 80% SLA provided in 2022, indicating significant efficacy.
How user-friendly is Smartly.AI's user interface?
Smartly.AI's user interface is designed with user-friendly features. It allows non-technical business profiles to create, deploy, and manage chatbots without any advanced technical expertise required.
How does Smartly.AI handle content updating?
Smartly.AI facilitates content updating, making it easy for users - especially non-technical individuals - to keep their chatbots up-to-date and relevant. The specifics on how this process transpires are not fully disclosed on their website.
Can Smartly.AI contribute to enhancing customer support?
Yes, by enabling rapid development of efficient chatbots, Smartly.AI plays an instrumental role in enhancing customer support processes. The platform's AI capabilities and user-friendly interface improve response time, relieve teams of repetitive tasks, and eventually, enhance customer satisfaction.
What's the role of Smartly.AI in sales processes?
Smartly.AI contributes to sales processes by creating customer interactions that are more engaging, intuitive, and rapid. The platform enables swift management of queries, which can facilitate more efficient sales processes, ultimately leading to elevated sales performance.
How does Smartly.AI ingesting, indexing, and contextualizing content work?
Smartly.AI automates the processes of ingesting, indexing, and contextualizing content provided by users. Users simply provide the content in the form of text, documents, or links, and Smartly.AI handles the rest, preparing and organizing the content to be used by the chatbots.
What makes Smartly.AI suited for non-technical business profiles?
Smartly.AIβs intuitiveness and ease of use makes it suitable for non-technical business profiles. Users without advanced technical knowledge can create, deploy, and manage chatbots with ease, and update content without any hassle, making Smartly.AI an accessible solution for businesses of all profiles.
How does Smartly.AI enhance customer engagement?
Smartly.AI enhances customer engagement by integrating with popular messaging platforms. This capability allows businesses to connect with their customers on their preferred communication channels. By offering rapid and efficient management of customer queries, the platform improves customer experience, thereby promoting customer engagement.
What is the process of creating a chatbot using Smartly.AI?
Creating a chatbot with Smartly.AI involves providing content as text, documents, or links to the platform. The platform automatically takes care of ingesting, indexing, and contextualizing the content. Users don't need advanced technical skills to create a chatbot as the platform is designed to be user-friendly and intuitive.