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Customer support 2023-05-11

Help Center

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Automated customer support via chat and search.

Overview

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Generated by ChatGPT

Help.center is a knowledge base solution that allows companies to provide instant answers to customer inquiries through the use of chatGPT, an AI-based search and chat system.

With Help.center, companies can create a website with AI search capabilities and an AI chat widget that can be deployed on their website. The AI system is powered by OpenAI ChatGPT, which automatically learns from each new article added to the help center, resulting in more accurate and efficient responses to customer inquiries.

Help.center also offers multilingual support, making it possible to provide the same level of support regardless of language. Additionally, the platform provides an easy-to-use article editor, making it simple to create and edit the content of support articles.

Companies can also import articles from other knowledge bases such as Intercom and Zendesk. Help.center is currently 100% free to use with no credit card required for sign up, but after the beta period, they plan to charge a nominal fee.

Through the use of Help.center, companies can reduce their support ticket volumes, provide support 24/7 and help customers resolve issues by themselves instantly.

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Help Center was manually vetted by our editorial team and was first featured on May 13th 2023.

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Customer Service Representative

Impact: 100%

Tasks: 1259

AIs: 12,102

Call Center Representative

Pros and Cons

Pros

Automated customer support

Chat and search capabilities

Multilingual support

Article editor feature

Import from Intercom, Zendesk

100% free (currently)

Reduces support ticket volume

24/7 customer support

Helps customers self-resolve

Unique website creation

Supports multiple languages

Article content editable

Automatically learns new articles

Support tool integration

Import existing articles easily

Create tickets in any support tool

24/7 support regardless of staff availability

Includes SEO data

Forward tickets to preferred tool

Demo Help center availability

Domain customization

Real-time dashboard

Enhance answers by adding information

Max 100 pages training for demo chat

Automatic learning no setup required

Connect with own domain

Practical editor for articles creation

Supports customer self-service

Promote service with professional help center

Cons

No encryption mentioned

No API available

ChatGPT inaccuracies

Limited training for demo

Requires transition after beta

No advertised on-premise version

No explicit data privacy

No customization mentioned

Unclear ticketing system integration

Q&A

What is Help.center?

Help.center is a full-fledged customer support knowledge base solution powered with AI. It uses chatGPT to help customers get instant responses to their inquiries. Businesses can create an AI-equipped website where customers can utilize AI search, and also deploy an AI chat widget on their own website to facilitate conversational support.

How does the AI search function work in Help.center?

The AI search function in Help.center uses AI to scan through the articles in the knowledge base when a customer poses a question. The system then generates the most accurate and comprehensible response for the customer by referencing all available help articles.

What unique features does the AI chat widget in Help.center offer?

The AI chat widget in Help.center offers immediate customer support, providing accurate and efficient responses. It offers multilingual support, meaning it can provide consistent service in any language. The AI system constantly learns and adapts from each new article added, improving its response accuracy over time.

How does the AI in Help.center learn and improve its responses?

The AI in Help.center automatically learns from every new article added to or modified in the help center, refining its knowledge base and hence improving the accuracy and efficiency of its responses. The more content it is exposed to, the better it performs.

Can I import articles from other platforms like Intercom or Zendesk into Help.center?

Yes, you can import existing help articles from other knowledge bases like Intercom, Crisp, Zendesk and Freshdesk into Help.center in a single click.

What languages does Help.center support?

Help.center offers multilingual support, ensuring consistent service regardless of the language customers use to make inquiries.

How can I create and edit support articles in Help.center?

With Help.center, creating and modifying support articles is a smooth process. Their easy-to-use article editor allows you to easily integrate different types of content into your articles, such as tables, images, videos and SEO data.

Is it possible to provide support 24/7 with Help.center?

Absolutely, Help.center enables you to provide customer support round the clock, regardless of whether your support agents are available or not.

How can Help.center reduce my company's support ticket volumes?

By deploying Help.center as a customer support solution, your company's support ticket volumes can be significantly reduced. The immediate answers provided by the AI-powered chat and search systems enable clients to resolve many issues on their own, thus decreasing the quantity of inbound support tickets.

Can Help.center be integrated into my existing website?

Yes, Help.center has a chat widget that can be incorporated into your existing website to provide AI-powered customer support.

Is Help.center free to use?

Currently, Help.center is 100% free to use. No credit card is required to sign up.

What will be the cost of Help.center after the beta period

Upon the conclusion of the beta period, using Help.center will incur a nominal fee, which is likely to be less than USD $20 per month.

Can I use my own domain with Help.center?

Yes, by emailing a request to Help.center at [email protected], you can change the default domain to your own custom domain.

What is the process for improving the AI responses in Help.center?

Improving the AI responses in Help.center is as simple as updating or augmenting the information in your help articles. The AI takes its knowledge from these articles - as you change the content of the articles, the AI responses will improve automatically. Furthermore, feedback from users on AI conversations can be used to refine and enhance the AI responses.

Is there a limit on the number of articles the AI can learn from in Help.center?

In the demo version of Help.center, the chat can only be trained on a maximum of 100 pages from your help center.

How can Help.center assist customers in resolving their issues instantly?

Help.center assists customers in resolving their issues instantly through its AI-powered search and chat systems. Whenever a customer poses a question, the AI scans through all the help articles to generate the most accurate and easy-to-understand answer.

Can I forward customer support tickets to my favorite tool from Help.center?

Yes, it is possible to forward customer support tickets from Help.center to your favorite tool. You only need to add your support email address under the Help.center settings.

Is the chat system in Help.center powered by OpenAI ChatGPT?

Yes, the chat system in Help.center uses OpenAI ChatGPT to create an AI from your knowledge base.

How do I use the article editor in Help.center?

With Help.center's article editor, you can have an enjoyable editing experience while creating your articles. It allows you to easily add tables, images, videos and SEO data.

Can one demo Help.center before signing up?

Yes, you can demo Help.center before signing up. Links to try the demo are available on their website.