SearchUnify
SearchUnify is a unified cognitive platform designed to enhance customer support and self-service experiences. It offers various features including enterprise search, insights engine, and AI-powered apps.
The platform utilizes artificial intelligence to enable businesses to provide better customer support and improve self-service capabilities.SearchUnify's platform includes multiple components such as connectors, artificial intelligence, LLM integrations, search analytics, search tuning, security, and faceted search.
These features help organizations optimize their search functionality and gain valuable insights from search data.SearchUnify offers solutions for various use cases including support, self-service, communities, knowledge management, knowledge-centered service, customer success, marketing, fraud detection, HR, and intelligent digital experiences.
This wide range of solutions caters to different industries such as banking, e-commerce, education, healthcare, high tech, insurance, learning and training, manufacturing, and pharmaceuticals and life sciences.The platform also offers a range of products to enhance search capabilities, including Cognitive Search, SUVA (SearchUnify Virtual Assistant), Knowbler (Knowledge Enabler), Escalation Predictor, Agent Helper, and Community Helper.
These products leverage AI technologies to provide intelligent search, virtual assistant functionality, and predictive capabilities.SearchUnify provides a resource center with e-books, webinars, videos, and success stories to help businesses learn more about the platform and its capabilities.
Overall, SearchUnify aims to empower organizations with powerful AI tools to improve customer support, enhance self-service options, and gain valuable insights from their search functionality.
How would you rate SearchUnify?
Help other people by letting them know if this AI was useful.
Feature requests
186 alternatives to SearchUnify for Customer support
-
4872
-
275
-
2171
-
214
-
8514
-
66
-
49
-
36
-
31
-
30
-
22
-
22
-
21
-
181
-
18
-
16
-
15
-
15
-
13
-
11
-
11
-
11
-
10
-
10
-
10
-
9
-
91
-
9
-
Drive sales and improve customer support with a personalized chatbot.9
-
8
-
8
-
8
-
8
-
7
-
7
-
71
-
7
-
6
-
6
-
6
-
6
-
6
-
6
-
6
-
6
-
6
-
5
-
5
-
5
-
5
-
5
-
4
-
4
-
4
-
4
-
4
-
4
-
4
-
4
-
4
-
4
-
4
-
41
-
4
-
4
-
4
-
Efficiently blending AI with human expertise for optimal customer service.4
-
AI-Powered Customer Support and Sentiment Analysis for Enhanced Service and Insights4
-
4
-
3
-
3
-
3
-
3
-
3
-
3
-
3
-
33
-
3
-
3
-
3
-
3
-
3
-
3
-
3
-
3
-
3
-
3
-
3
-
2
-
2
-
2
-
2
-
2
-
2
-
2
-
2
-
2
-
2
-
2
-
2
-
2
-
2
-
2
-
2
-
2
-
2
-
2
-
2
-
2
-
2
-
2
-
1
-
1
-
1
-
1
-
11
-
1
-
1
-
1
-
1
-
1
-
1
-
1
-
1
-
1
-
1
-
1
-
1
-
1
-
1
-
1
-
1
-
-
-
-
-
-
1
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
The ultimate AI-powered support tool, providing customer self-service portals and omnichannel chats.
-
-
-
-
34
-
3
-
Creates empathetic and effective customer service responses12
-
61
-
7
-
-
-
-
14
-
-
-
-
Delight your customers with the world's most accurate & capable generative AI-based chatbot.
-
-
-
Efficient, formal customer service rep with specific commands.
-
-
-
-
-
-
-
Pros and Cons
Pros
Cons
Q&A
If you liked SearchUnify
Featured matches
-
22
-
69
-
β β β β ββ β β β β36
-
30
-
β β β β ββ β β β β3576
-
β β β β ββ β β β β2534
-
275
-
β β β β ββ β β β β351
-
β β β β ββ β β β β4872
Other matches
-
114
-
19
-
5
-
3
-
6
-
9
-
1792
-
51
-
17
-
9
-
1
-
18
-
7
-
11
-
146
-
208
-
23
-
351
-
171
-
4
-
2
-
211
-
6
-
2
-
16
-
3
-
7379
-
23
-
1
-
2
-
26
-
3
-
3
-
5
-
5
-
6
-
1
-
2
-
3
-
8
-
1
-
3
-
3
-
6
-
1
-
5
-
1
-
3
-
2
-
131
-
1
-
4
-
221
-
11
-
1
-
1
-
2
-
2
-
5
-
13
-
9
-
2
-
19
-
19
-
11
-
6
-
12
-
8
-
57
-
17
-
45
-
322
-
20
-
26
-
155
-
18
-
46
-
136
-
15
-
7
-
122
-
119
-
8
-
231
-
5
-
6
-
51
-
8
-
14
-
5
-
1
-
1
-
5
-
1
-
2
-
124
Help
To prevent spam, some actions require being signed in. It's free and takes a few seconds.
Sign in with Google